Carrington Mortgage Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Carrington Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New York

I originally had a fixed rate HUD loan through the - - -. It was sold to Carrington Mortgage a few months ago. After a few months of their ownership the loan was increased by - per month with no legitimate reason. The reason I say this is, I was given an explaination by one of Carringtons employees. When I went to my municipalities Clerks office as well as the Assessors office what they told me did not match what Carringtons employee told me. According to Carrington, there was a new educational building being built and there was new assesments on our properties. That is not the case the City official verified that. So somewhere there is a mistake or something is not right with this company. This needs to be looked into. How often are they doing this type of thing to homeowners? I have attempted to get further detailed information but I have n't received anything yet.

Carrington Mortgage customer in New York
Sep 14, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Carrington MortgageComplaint HistoryComplaints1/20126/20128/20129/201211/201212/20121/20132/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20143/20144/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201501020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Carrington MortgageLoan servicing, payments, escrow account1.0%82.2%0.7%3.4%0.3%12.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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