Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

Other mortgage Loan servicing, payments, escrow account Wisconsin

Luckily I received a message from my Homeowners insurance representative last night ( - ), notifying me that my homeowners insurance had not been paid by my mortgage company and that there was only four days left until my insurance would be cancelled. My mortgage ( and accompanying escrow account ) was purchased by Carrington Mortgage in - ( from - ). I looked at my account online and it said there was no record of the homeowners insurance being paid, but THEY HAD UPDATED it to say that it was n't due again until - of -, meaning they had made the changes on my online account to MAKE IT LOOK LIKE they had paid the insurance. I looked up my insurance account and the renewal notice had been sent to Carrington - - -. Which means that they had over three months and did n't pay it. This morning ( -, - ) I called Carrington ( and got more than the usual run around ), and they could not tell me why they had n't paid it, and refused to pay it until they spoke with someone in my insurance agency. They also told me that both


something in writing to demonstrate how they would prevent this from occurring again she refused. So they breached the implied contract of my escrow account and refused to put in writing the service they are obligated to provide. I later called my insurance agency ( -, - ). - was very helpful! They had just spoken with someone from Carrington who was not helpful. - told Carrington that my homeowners insurance would be completely cancelled at - Sunday night. Carrington agreed to send a check by overnight -, however refused to agree to send it today. Indicating Carrington Mortgage Company purposefully and knowingly refused to pay my homeowners insurance ( that is their responsibility to pay on time ) either on time or in time to prevent me being without homeowners insurance.