Carrington Mortgage Mortgage department,
FHA mortgage Loan servicing, payments, escrow account New York
- - - sold our mortgage to Carrington Mortgage Services in - of 2015. According to them I started out a month behind in payments. I had paid every month they sent statement and tried calling customer service to discuss this but got nowhere. They offered to take a partial payment by check as the website would only allow a payment in the amount of two months -, however there was a fee to do this. I then mailed a check to them and in the meantime started receiving certified letters of Intent to foreclose on our house. Even if they are correct we are only about 3 weeks behind on - payment this is so ridiculous. We looked into this new mortgage company and were horrified to see what had happened to other people, they had lost their homes in a matter of months with this company. We paid the extra month they said we owed just to avoid ruining our credit and losing the property and the day we paid I received a statement in the mail informing us they were raising out monthly payment by $210.00 explained only as other in the payment breakdown. I ca n't afford that and there is no reason for it. The escrow is currently $510.00 a month which is $6100.00 a year. The projected annual escrow payments are only $5600.00 a year. The amount of yearly escrow? now if that 's even whee its going will be $8700.00 per year. They do not need to pad the escrow with an extra $3000.00. We are very afraid that we will lose this property and need to know what we can do.
Carrington Mortgage customer in New York
Jul 17, 2015
* Source: CFPB Complaint Database
Carrington Mortgage response to complaint:
Closed with explanation
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