Carrington Mortgage Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Carrington Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New York

My Issue is with a 30 day late Carrington Mortgage Servicing is reporting on my loan. I made my - payment on -, -, 2015. The - payment was made - -, 2015. On - -, 2015, they reversed my - payment and applied my - payment towards the - payment. I subsequently made the - payment on - -. I am not sure why it took Carrington 35 days to reverse the - payment. but when they did, the - payment was there to be applied toward the - payment. I am trying to complete an FHA streamline refi but - - at Carrington said I could not because of this - late. I want this 30 day late removed from my credit so I can proceed with the refi. 35 days to return a payment is Unfair, ridiculous and has to be in violation of RESPA or FCRA. Please have then correct my credit

Carrington Mortgage customer in New York
Sep 22, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Carrington MortgageComplaint HistoryComplaints1/20126/20128/20129/201211/201212/20121/20132/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20143/20144/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201501020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Carrington MortgageLoan servicing, payments, escrow account1.0%82.2%0.7%3.4%0.3%12.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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