Review and analysis of over 4,887 complaints against Nationstar Mortgage
Nationstar Mortgage consumers have reported over 4,887 official complaints related to Loan servicing, payments, escrow account. Out of the 4,887 consumer complaints against Nationstar Mortgage, 26% were disputed by the consumer (i.e. the consumer was not happy with how Nationstar Mortgage responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Nationstar Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Nationstar Mortgage Mortgage loan servicing, payments, escrow account April 5, 2017 - I am a new home owner. My mortgage is $830.00, I Paid my mortgage through -/-/2017 in by -/-/2017. I signed into my mortgage account online and made a payment for -/-/2017 mortgage on -/-/2017, it cleared -/-/2017 through my bank. I thought that I was good for -/-/2017. After the -/-/- mortagege cleared, they configured -/-/2017 payment which is $910.00 and pulled it on -/-/- instead of -/-/-. They justified it by saying that I gave them autopay permission. So They will take that -/-/2017 payment 30 days early. They cleaned out my checking account and stated ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account April 3, 2017 - My home suffered a water leak from a burst pipe in my crawlspace. My homeowner 's insurance company ( - - ) advised me on the day the leak occurred to engage a water restoration company to remove the water immediately. We also had significant damage to our hardwoods floors from the leak. I had the water work done and received a check from - -. I sent the checks to NationStar ( my primary lender ). It has taken over 5 months of dealing with them to get to this point and still have no funds to repair my home. I have since been sued by the contractor because it has taken so long to re... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account March 23, 2017 - I got a call this morning from a Nationstar representative calling in regards to a letter I sent two weeks ago requesting : 1 ) payments to be applied, 2 ) my dedicated loan specialist to contact me, and 3 ) info I have been requesting but have not received. The representative told me my account was proceeding with foreclosure. I asked her : 1 ) why my dedicated representative has not contacted me, 2 ) or sent me info, and 3 ) refused to provide me with an email. She said it was their preference not to provide it. I have not been able to reach her by telephone and my voicemail requests have no... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account March 22, 2017 - I have attempted to contact Nationstar 50-75 time both in writing and by telephone and they have not been able to clearly provide me explanations on payment inconsistencies and manual adjustments they have made. This complaint is in regards to a door tag that was left on my front door yesterday that said please contact your mortgage provider. They have never been prepared or willing to discuss my account with proper detail or provide info to me I have requested. They should have all info readily available at all times after my requests.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account March 7, 2017 - I refinanced my mortgage with another bank in - and was owed my escrow account from Nationstar mortgage. Nationstar keeps telling me that they have sent me my refund via mail ( - checks for $1800.00 and $220.00 ) but it never arrives. I 've done this 3 times since - with the last refund check supposedly being sent overnight on -/-/2017. After reviewing complaints on the internet, Nationstar Mortgage is currently being investigated by the Better Business Burral. I 've have read multiple similar complaints about this company... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account February 4, 2017 - Nationstar Mortgage They took over our loan in 2015. Immediately started calling and saying we were late on our payments. At this point they are reporting that we are 3 months behind but we have proof of payments. They sent us to research department, but could only contact through uploading documents. They said that their research is correct and we are late. They keep offering ( through letters ) to do a loan reset. When we actually talk to someone they deny it. They keep offering to assist us to get our loan up to date, but deny all options. They keep sending us letters of foreclosure.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 23, 2016 - My residential loan was recently sold to Nationstar Mortgage. ( It has been sold many times before and I have never been asked for any additional information. ) I have been receiving letters for the last two months from them requiring me to provide certification from the Social Security Office verifying my TIN. They have confirmed that they have my social security number and WILL NOT provide me with a - unless I give them this documentation. Their letter specifically states my TIN must be verified by the Social Security Office. I went to the Social Security Office today and the woman I who ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 21, 2016 - My mortgage was purchased by Nationstar Mortgage, -, -. shortly after I lost my job and was unemployed for 7 months without an income, I missed a payment and had to make my payment on the - instead of the - of the month as that is when my wife was paid. I gave Nationstar this information, however they did not care or work with me at all and continued to charge me excessive fees, interest etc. I now make my payments on the 1st of the month and am re-employed, I now also pay escrow on my mortgage as this was mandated by the company because I was behind, even thought I always paid my ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 19, 2016 - We had a loan with Nationstar and refinanced this load with the same company. When we did the loan paperwork greenlights name showed up and we were told that it was owned by nationstar and payments etc would go to -. In seeing a loan origination fee, I said is that so they can charge this loan origination fee, the closer laughed and said guess so. When the - came it did not include the payment on -/-/-. I have sent them proof of payment of all payments to date. Earlier this year they said my first payment was not due until -/-/- and so that payment went to greenlight and they h... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 2, 2016 - I need someone to take a look at how Nationstar Mortgage Company is handling my mortgage loan. I am on a fixed interest of 6.555 since -/-/2017. Lately, Nationstar has been charging fees that I do n't understand. I am trying to speed up my pay off by doubling the monthly payment, by the unforeseen fees are not helping.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account December 1, 2016 - This situation with Nationstar Mortgage started with the sale of my mortgage from - to Nationstar in late -/-/-. There is no way to make this a short document, but I will try to be as concise and clear as possible. I have documentation for everything that I am relating to you. During this time I have continued to make the monthly mortgage payments. -/-/- *Documents available* * Telephone calls begin and I decide I better start to document as much as possible When I attempt to make my normal payment, the website will only allow me make a payment of $2600.00 - I start my research... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 30, 2016 - My office represented the borrower in a foreclosure case in - Supreme Court. The matter was settled with a loan modification and the foreclosure case was dismissed. Even though my office no longer represents the borrower, because the underlying foreclosure case has been dismissed, my office still receives mortgage statements for the borrower. The statements lists the borrower 's name but my office 's mailing address.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 30, 2016 - I submitted a QWR to Nationstar. The response that I received was not complete, nor was it timely, and does not comply with the required rules and regulations regarding information request. They are vague, condescending and untruthful in their response. They chose not to provide proof that they are the authorized tender to my loan.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 30, 2016 - ***CRIMINAL FRAUD BY - - , - - , - - FAILURE TO MAIL MONTHLY STATEMENTS IN - LYING TO CFPB ABOUT RESOLUTION*** LOAN SERVICING FRAUD**** CRIMINAL THEFT****FAKE CUSTOMER SERVICE**** ILLEGAL ATTORNEY FEES*** ILLEGAL INSPECTION FEES *** ILLEGAL LATE FEES *** CRIMINAL FRAUD *** NATIONSTAR TOLD THE CFPB IN - THAT WE AGREED TO A RESOLUTION. WE PAID AS AGREED BUT NATIONSTAR KEPT A BALANCE ON THE ACCOUNT AND THEY HAVE COMTINUED TO ADD LATE FEES, ATTORNEY FEES AND ILLEGAL FEES OF OTHER KINDS TO A LOAN THAT IS CURRENT WE HAVE ASKED COUNTLESS TIMES TO HAVE IT CORRECTED BUT THE AMOU... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 30, 2016 - I have a mortgage that is a - account. I have been trying to get a loan modification from Nationstar Mortgage and without success. Finally they sent me a letter offering a modification with the monthly payments higher than what they were before. My home has been sold from one lender to another. The balance they are reporting is not accurate. many of my payments are not showing and only a small portion is showing. Please help me with this matter... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 29, 2016 - My loan was recently sold to Nationstar ( from - ). I made my last ACH payment of $1200.00 to - on -/-/- but that payment was never credited to Nationstar. After countless calls, including with a supervisor, this is still not resolved and my credit score may have been already hurt. Nationstar said they are " investigating '' this but they re not doing anything, t 's been 2 months now every time I call I have to start from the beginning, as if its the first time I call. On top of that, I get automated calls every morning from their computer TRYING TO COLLECT MONEY THEY MISPLACED, I... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 29, 2016 - NationStar Mortgage Company claims that I missed a payment in -/-/-. I called NationStar on -/-/- at - and spoke to a lady by the name of -. I asked her to tell me what month and year was this supposed missed payment. She told me it was the - - payment that was not paid. I said if I could prove that it was paid, would I be reimbursed for all the late fees? She assured me that I would be. I have proof of all my payments including the one that they claim was not paid. I mailed the proof to NationStar -/-/-. They have never acknowledged that I have provided the proof of... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 29, 2016 - my -/-/2016 statement indicated $370.00 due in fees + overdue payment of - for a total of -. ( As of this date there 's - in unapplied funds as I am paying extra each month to get current ) $160.00 listed as maintenance fees rest unknown. the statement listed several fees however each fee listed also listed a credit for the same amount. I contacted my server and was told the maintenance fees were due to locks being changed due to an inspection in which the house appeared vacant. I informed my server the house is not vacant and had the locks been changed my tenant would have be... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 28, 2016 - PLEASE HELP US!!!! ****THIS IS A NATIONAL CRISIS!!!! - JUST SOME OF THE VICTIMS STATEMENTS ATTACHED*** PART - OF CRIMINAL RACKETEERING BY FORTRESS INVESTMENTS AND NATIONSTAR/-OME.COM " I am a - who has owned homes for almost 40 years. Never, ever have I had - phone call from a mortgage company. My mortgage was with - for many, many years. They sold my mortgage to Nationstar. Then the nightmare began. " I watched my home sold at a completely fraudulent and fake Trustee Sale '' " Nation Star purchased my loan ( s ) when - Mortgage discontinued doing mortgage loans. To say tha... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 17, 2016 - Contacted by my my mortgage company, Nationstar Mortgage that I was eligible for a recast of mortgage due to paying HARP refi on time for 6 years back in -/-/-. Since that time, I have been told repeatedly that all was in order. Then when I pay the new amount, they keep saying I am denied and owe more money. This has happened 3 times! What can I do?... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 16, 2016 - We have had a lot of trouble with Nation star mortgage. we had to hire a lawyer a couple years ago to resolve some issues. We have been making our payment within the standard period on the -/-/- or -/-/- of every month for years. every mortgage company has a deadline of the -/-/- for payments. there are even financial advice columns about making sure you pay no later than the -/-/-. after much research and a phone call with nation star i have discovered that this bank ( the only - i can find ) actually has a 10 day period.. this company has been very confusing and hard t... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 14, 2016 - Nationstar provided a HAMP modification to my primary mortgage, -/-/2013, with a provision they failed to deliver : - Rev - says and I received the " annual incentive payment of up to $1000.00 for the first - years after the loan modification. '' However, despite - Rev - saying " In addition, once your loan is permanently modified, you may be eligible to have some of your principal forgiven on a deferred basis. So long as your modified loan remains in good standing, we will forgive $49000.00 of the principal balance of your loan each year on the anniversary of your first t... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 9, 2016 - I requested to cancel my escrow account and Nationstar refuses because they say my LTV ratio is above 80 %. It is 89 % according to their calculation. This is not possible as I put down 20 % of the purchase price when I bought the home in - of 2009. I am located in a very desirable neighborhood in -, CO. This home has only gone up in value. I have paid my hazard insurance in full for the year, I have never missed a payment or even been late with a payment. This is a simple request that is well within my rights a responsible home owner and I have wasted way too much time trying to get thi... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 8, 2016 - On - -, 2016, I mailed Registered Mail ( # - ) to Nationstar Mortgage and it was received and sign for on - -, by - - -. A STATE CERTIFIED BOND ASSIGNMENT was enclosed for the amount $230000.00 to payoff the loan, with the payoff statement. Nationstar Mortgage acknowledged that payment was received and the account was never credited and closed. Nationstar Mortgage have not sent my Bond Payment back to me, the account should have been adjusted to SATISFACTION IN FULL., to this day, it is not. I would like to have my money back or adjust the account and closed it. UCC -... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 7, 2016 - My property is in Deed of Lieu and they are claiming that I have missed fourteen payments. I have not missed any because I have re-modified my loan. Could you please correct this on my - and - reports. The account number is -.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account November 3, 2016 - I filed chapter - bankruptcy on - -, -. The bankruptcy was discharged in - -. Twenty- six payments of $810.00 was taken from my pay ( payroll deducted ) for four years. - -, my vehicle that was financed with - - was paid in full via the bankruptcy. All funds were distributed to my mortgage in which I was only one month behind on one, and 4 months on the other. I filed bankruptcy because Nationstar was charging me escrow on both mortgages, the 1st and the 2nd mortgage for one property. I continued to try and get them to straighten it out to no avail. Because of t... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account October 12, 2016 - Nationstar Mortgage Loss Drafts Department which refuses to release insurance claim proceeds. All checks received from - insurance have been endorsed and sent to Nationstar Mortgage. As requested, all documentation required and listed in the Nationstar Loss Drafts Department package has been provided on timely manner and required inspection took place twice at our property. The second inspection was on - -, 2016 and repair has been approved for release all funds. The website says the funds have been released in 6 days. However Nationstar mortgage makes all possible way do not pay the... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account September 28, 2016 - My present mortgage has been identified as one of the loans created by - - - in 2005 who was a major contributor to the mortgage industries financial downfall. - - sold or transfer my mortgage to Aurora Loan Services ( both of which declared bankruptcy ) and sold the bad paper, that is now held by Nationstar Mortgage LLC ( -, T- ). My interest rate has reverted back to 6.+4 upon the end of what Nationstar labeled as a modification in my paperwork for 2 years at a 2 %. I am now told that my loan was not a modification but a forbearance. My situation has not changed since the h... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account September 22, 2016 - Filed Chapter - Bankruptcy back in 2011. Since then NationStar mortgage and - - have both reported the accounts closed. Both the first and second mortgage are kept open even with the bankruptcy. I have contacted all - credit reporting agencies. One month it will be reported as closed, one month it will be reported as open, another month it does n't even show on my credit report. Seeing as all other credit accounts are closed and monthly payments are made on time, our score should continually gradually be going up, not down! I 'm tired of playing games with this. its unfortunate we ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account September 22, 2016 - My loan has been messed up since -/-/- and I have tried to resolve with my new mortgage broker who has not only tried to foreclosed on me but also was aware that at the transfer of the loan the originating principal balance was not correct. There was an error in the transfer of documents per Nationstar but they corrected it. Wrong, they simply were able to get my monthly dollar amount correct but not the past due they still stated I owed from the previous lender. The loan was not even correct when it transferred from - which I have shown Nationstar and who refuses to acknowledge any of... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account September 21, 2016 - My mortgage was sold to Nation Star by - Mortgage. I was in the process of paying my mortgage off as the sale of my loan took place. The payoff was received by Nation Star on - -. Since then I have been trying to finalize the paperwork with Nation Star. According to Nation Star my name is not correct in their system. My husband 's is. I have been told twice that I need to fax a copy of my Social Security card to them in order for them to correct my name. I have declined to fax my Social Security card to them. I have been advised by a consumer agency not to do that, but I am willing to... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 3, 2016 - Nationstar Mortgage has returned the last payment made to them on - -, 2016 in the amount of $630.00 - indicated as 'unapplied funds in suspense account for an extended period of time '. Yesterday, - -, 2016, I was in receipt of - mailings delivered via - mail to my residence from Nationstar Mortgage which included correspondence and checks. The checks ( dated - -, 2016 ), according to Nationstar are " Returning Funds - Aged Suspense '' and are listed as follows : 1 ) $180.00 ( Check # - ) ; 2 ) $180.00 ( Check # - ) ; 3 ) $180.00 ( Check # - ) ; 4 ) $... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account June 1, 2016 - On -/-/2015 our mortgage was sold by - - - to Nationstar Mortgage of -, T-. This past year has had no issue with the servicing of the loan. As of -/-/- Nationstar advised they were raising our Escrow by $310.00 due their analysis of what was required for Insurance and taxes. Our Insurance did not change and the taxes went up less than $200.00 a year. The increase of this amount is not appropriate nor justified from State and County records of such tax increases. This all occurred after 6 months of first class mail and - delivery in an attempt to get us to refinanc... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 31, 2016 - MORTGAGE COMPANY CHANGED ESCROW WITHOUT NOTICE, DID NOT APPLY REGULAR PAYMENT. CREDIT REPORT SHOWS LATE PAYMENT - 2013. I TRIED TO ADDRESS THROUGH CREDIT AGENCIES, NATIONSTAR REFUSED TO CHANGE IT. THIS LATE PAYMENT IS HARMING MY CREDIT RATING. I WILL ATTACH PROOF OF REGULAR PAYMENTS.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 30, 2016 - -Hello, my concern is my loan was transferred to Nations star -/-/2014 from - , my loan was current at the time of transfer. The problem that i 'm currently having is Nation star continues to add extra fees with no fact onto my loan and this has increased my payment by over $200.00 a month., when i ask them about it or to show me proof of this, then only send back the escrow analysis. I 'm sick of these lenders trying to get over on consumers. My Goal is to one day pay my mortgage pymt off not to pay for a CEO 's salary. This overage has been going on now for over 1yr without any break ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 29, 2016 - I files for a modification, made the - trial payments and they still put my house up for auction! Nationstar!... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 29, 2016 - After 6 plus months of trying to get my account fixed with Nationstar Mortgage and making complaints with you CFPB, this is still not taken care of. No one at Nationstar can do their job. I attached my last email with documents from - -. 2016 and still no response. This company has shown fraud and thief. I would love to leave this company but I can not refinance. Please review the unlawful practices of this company. Thank you, - - -... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 26, 2016 - Nationstar mortgage, Said I was a month behind in my payment ; I knew that I was n't, But just to play it safe, I went ahead and made another payment and then notified my bank and had a lady I know that works at the bank go back 2 years into my account and see if I had missed a payment ; She could not find a missed payment and she has been talking to Nationstar mortgage and keeps on getting the run around with them ; So I made an extra payment, That I said I wanted credited to principal and they have not been understanding that they are the one 's making the mistake!!... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 26, 2016 - Nationstar Mortgage provides payoff for loans only through the last day of each month. If you loan closes - -, you are required to pay them interest through - - no matter what. Then, once interest is paid to them through - -, they keep your money another thirty days before sending the refund. In the above scenario they have use of your money for almost 60 days. This must be a lucrative business for them in that they have thousands of consumer 's money to invest for periods of time. In my case, it is $1600.00. I can only imagine what they are making on the float of all consu... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 25, 2016 - On - -, - I received notification that my mortgage account reflected a late payment. I send documentation to the company via their website showing my bank statement reflecting on time payments for the period in question. Thinking this was an error or oversight of some kind, I was n't overly concerned. That was until I received the second notification on - -, - claiming the account was delinquent by three months and I owed nearly $2900.00. This was accompanied by a transaction activity sheet listing these increases as a result of an interest rate increase. The first increase... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 25, 2016 - On - -, -, Nation Star Mortgage took over the servicing of our home mortgage from - - -. When - - - was servicing our loan, our monthly escrow payment was calculated at $860.00. On a yearly basis, the amount we have been depositing into our escrow account has been $10000.00. We were completely startled and caught off guard when Nation Star, based on their - -, - analysis of our escrow account, aggressively increased our expected monthly escrow payments from $860.00 to $1000.00 in - of -. Our assumption is that for -, our escrow balance is ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 25, 2016 - In - -, Nationstar Mortgage bought my home loan from - - -. Somehow during the transaction, a paperwork issue occurred between the banks. Nationstar added a " late fee '' to my loan account, even though I had nothing to do with the transaction. Nationstar has acknowledged to me that the fee was erroneous since - -, and yet they have never removed the late charge from my account. My account is in good standing as I have never been late with a payment on the account. Nationstar has not removed the erroneous late fee and it is now - -, so it is now 4 years later and the... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 24, 2016 - On -/-/- I received an - dispute update indicating Foreclosure proceedings started on - -. Nationstar has started foreclosure proceedings without any noticeto me. Nationstar 's predecessor, - - - transferred loan number - that had a - balance. Nationstar 's predecessor 's agent sold the property associated with the loan number - in a foreclosure sale on - -, -. I have been in litigation with - - -, Nationstar 's predecessor since - -, -. This lawsuit is currently pending in the - - - - -, -. - v. Bank -... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 23, 2016 - My Loan Contract indicates that any forced apply Fees such as insurances to include Flood Insurance are to be placed at the end of the loan allowing my Mortgage Payment to Never Rise. This Company took over the said load and demand me to pay over $1200.00 they said it was for the demand of the flood insurance I never was required to maintain before. Nothing Changed. I demanded an legal Opinion from their Attorney 's to no avail over a year asking for the same request. They always send a break down of Forced Charges. This same company is involved with several other Banks and Mortgage and loan... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 22, 2016 - This company is absolutely the worst mortgage company ever. I accidentally overpaid in -, I realized immediately what I had done, contacted them, and they proceeded to drag their feet, then promise a refund, drag their feet some more, then say they did n't owe me a refund, charged a bunch of fees with no explanation as to what they were for, charged late fees even though they know they had an extra month 's payment, finally admitted yes they did owe me a refund, gave it to me in -, but are still insisting on collecting fees that I do n't owe them.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 20, 2016 - My husband died and I payed the principal of the mortgage off in - to NationStarBank. In - I received a call -NationsStar Mortgage company stating I owed a payment and that the amount of $710.00 plus a payment was past due for -. I went on line and paid off the $710.00 and made the payment of - also. I then got a call the next day that there was a past due balance of $45.00 - that I did n't pay. I never missed a payment on my loan and I was told that it was an amount paid for my husband and my bankruptcy. The court claims no monies other than what we paid were made and ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 20, 2016 - Nationstar Mortgage has once more failed to administrate my loans with any competence and it 's beginning to feel like I have been singled out, perhaps because I have already filed complaints. It definitely feels like discrimination. I have - loans with Nationstar Mortgage that - have current complaints filed and now I have the following information from my insurance agency that Nationstar paid the insurance on my primary home # - correctly in the amount of $770.00 however on my investment property # - they also paid $770.00 for a premuium rrather than the correct amount due fo... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 20, 2016 - My mortgage loan servicer, NationStar Mortgage, blindsided me by applying principal payments to my mortgage without any notice. This came on the heels of an interest rate increase, and the two combined make my payment 150 % of what it was previously, which is a significant increase and causes a financial hardship for me. Apparently, my note was interest-only for 10 years or - payments, so they are within their rights. However, I would expect a reputable loan servicer to make sure their customer was aware of this type of increase well in advance. To expect a consumer to remember a change 10... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 18, 2016 - We have a mortgage with Nationstar that expires - -, -. The loan originated with - - - and is a conventional fixed rate simple interest loan. Nationstar is claiming that we have a balloon payment of approximately $13000.00 due on the loan. I filed an earlier complaint # - that contained the loan agreement and the modified loan agreement. In order to resolve this issue, it is important that Nationstar provide a complete payment application history all the way back to - -. I personally requested this payment history, and Nationstar said they would be providing it to ... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 18, 2016 - I Was In A Chapter - Bankruptcy When Nationstar Purchased My Mortgage. Nationstar Failed To File The Proper Doc. With The Court So The Court Held Their Monies For 10 Month Until The Docs. Were Filed. At Such Time The Monies Were Released And Nationstar Was Paid Current. Upon Exiting Bankruptcy Nationstar Informed Me I Was 10 Months Behind. I Obtained Court Docs. And Bank Statements Proving All Payments Were Made. They Still Said I Was Behind And Proceded With Forclosure Till I Signed A Loan Mod. Which Was 40 yr. I Only Owed 15 yrs To Start With.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 18, 2016 - I 'm filing a complaint against Nationstar Mortgage ( NSM ) for a number of erroneous actions which have forced my home into foreclosure. These egregious actions were imposed onto my loan and NSM, has done absolutely nothing to make a mends since -/-/-. In fact my loan has been forced into a series of modifications due to the original error on behalf of NSM and I 've been forced to do the best I can to pick up the pieces and position my loan back on track.My home was purchased with - - -, on - -, -, with an FHA funded loan, in the amount of -. My taxes and insurance w... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 17, 2016 - Complaint against Nationstar Mortgage Company doing business with -. It has been about - years now since this company has not been sending me monthly mortgage statement as required by law so that I can follow up or know what my payments are, loan balance, etc. In the meanwhile, this company has raised my mortgage payment 100 % adding nearly $1000.00 more to my mortgage account making it very difficult for me to pay. When I refused to pay they reported me everywhere which brought my credit score down to the lowest point. I had no other alternative but to give them the money requested w... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 16, 2016 - My mortgage was sold to Nationstar Mortgage by -. I received notice from - concerning the sale, but never received the information about my loan from Nationstar. After many phone calls, this was straightened out, however Nationstar is not honoring the repayment terms according to my original loan. I have electronic payments automatically sent twice a month with a total that exceeds my payment. Nationstar consistently holds the funds without applying them to my account. They then repeatedly contact me falsely claiming that they have not received any payments.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 16, 2016 - Over a year ago due to personal circumstances my mortgage fell behind two or three payments. When speaking with the Nationstar collection representative they promised to take all outstanding late fees and penalties off my account if I brought the mortgage current with one payment for the balance outstanding. I made the payment and was told the adjustment for removing the outstanding late fees would appear on my mortgage statement in approximately 60 days. Months passed, the adjustment never occurred. I have called numerous times, waited on hold for extended periods, been promised someone would... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 16, 2016 - I acquired a reverse mortgage for my mother in -. She passed away - -, -. I contacted Champion Mortgage about the repayment of the loan. I was told to submit the following documents : 1. Certification of Trust ; 2. Letter of intent to sell the property ; 3. Listing Agreement from the Real Estate company ; 4. a copy of the Death Certificate. I sent the documents on - -, -. On - - I called Champion to ask why I had not received the payoff balance. They said I sent the documents to the wrong address - and not to the - office. The - address was the address I was... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 13, 2016 - I pay the mortgage using online banking via - - -. I always schedule the payment to be the last day the mortgage service lists on billing statement. If this day is a non-business day, I schedule it on a banking business day prior to the last day. The last day is usually the - of the month, and most of the time it falls on a business day. When I scheduled a payment for - - ( a Tuesday ) on Monday - - morning, I found out the Monday the - was a holiday and my payment would not be processed until - -. I have - mortgages to pay. - of mortgages are with -,... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 12, 2016 - My property taxes are paid from an escrow account with Nationstar Mortgage. As of - -, 2016 Nationstar Mortgage LLC raised my mortgage payment by $480.00 a month with no notice. When I called to ask why they said my taxes went up by over $400000.00. This is not true. They told me I have to provide the tax bills. I am going to forward the paid bills to them on -/-/16. However, they are already in receipt of the bills. The mortgage payment is due no later than -/-/16 or my modification will be in jeopardy.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 12, 2016 - Six years ago cleared up flood insurance with - - - on vacant land, no flood insurance required. Three years later - - - sells our mortgage to Nationstar. paying the usual monthly payment to Nationstar for about a year they suddenly send a letter to us stating we need flood insurance and if we do n't get it they will place insurance on us. I explain what we did with - - - that the structure was removed there for no insurance required. I send proof from town hall stating the removal of the structure. They say not good enough and decide to place flood insurance on to o... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 12, 2016 - I have been harassed by Natinstar reps on my cellphone and business everyday, till - for the last two months claiming my mortgage is late and after follow up with their customer service they confirm that I am not late, and am current and my next payment is due in 30 days yet those phone calls do n't stop.... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account May 12, 2016 - I was in a repayment plan for past due taxes on my reverse mortgage with - Mortgage. When the servicer changed to Champion Mortgage, I even increased the monthly amount and then was told, after having made - payments, that they would no longer be accepting my payments. Subsequently, I was unjustly forced into default and served with foreclosure papers. I am now being told that they can not offer a repayment plan because the loan is in default. In addition, after having sent proof that I have been paying the homeowner 's property insurance, they continue to this day to state that I defaul... |