Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

We have had a lot of trouble with Nation star mortgage. we had to hire a lawyer a couple years ago to resolve some issues. We have been making our payment within the standard period on the -/-/- or -/-/- of every month for years. every mortgage company has a deadline of the -/-/- for payments. there are even financial advice columns about making sure you pay no later than the -/-/-. after much research and a phone call with nation star i have discovered that this bank ( the only - i can find ) actually has a 10 day period.. this company has been very confusing and hard to deal with. i have never heard or known of anybody who does n't know about the -/-/- being the last day to pay. so even though they say now that there policy changed it is extremely shady and had we known we would have been paying on the -/-/-. why would we always pay by the -/-/- if we were knowingly late. so they give a grace period that is not the standard 15 days and now we are being forced to pay $1800.00 in fees.