Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Reverse mortgage Loan servicing, payments, escrow account California

I acquired a reverse mortgage for my mother in -. She passed away - -, -. I contacted Champion Mortgage about the repayment of the loan. I was told to submit the following documents : 1. Certification of Trust ; 2. Letter of intent to sell the property ; 3. Listing Agreement from the Real Estate company ; 4. a copy of the Death Certificate. I sent the documents on - -, -. On - - I called Champion to ask why I had not received the payoff balance. They said I sent the documents to the wrong address - and not to the - office. The - address was the address I was given. I faxed the documents to -. - - I called Champion to confirm that they had received the documents. They had. I was told I would receive the payoff balance between - -. On - - I was told they needed the complete copy of the Trust. I faxed the complete Trust. On - - I called Champion again and was told that they did not receive the complete Trust because it was the Amended Trust. I explained that the Amended Trust was the valid


of my mother 's estate and that I was the one who obtained the reverse mortgage. I am on the - to the property. My loan officer who originally obtained the reverse mortgage has also been in contact with - -, a manager at Champion. My loan officer sent the Affidavit of Change of Trustee and another copy of the complete Amended Trust. Champion still would not give the payoff balance to the title company. The property is in escrow and closing today, - -, -. I wrote to the - and the -. The - has filed a complaint against Champion. Champion has refused to cooperate and has repeatedly denied my request for payoff. The buyers for the property are waiting for the title to clear so they can move into the property. This whole process has been absolutely the most frustrating and disturbing experience of my life. Champion and - - are complicit in conducting illegal behavior that no one should be subjected to.