Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

This situation with Nationstar Mortgage started with the sale of my mortgage from - to Nationstar in late -/-/-. There is no way to make this a short document, but I will try to be as concise and clear as possible. I have documentation for everything that I am relating to you. During this time I have continued to make the monthly mortgage payments. -/-/- *Documents available* * Telephone calls begin and I decide I better start to document as much as possible When I attempt to make my normal payment, the website will only allow me make a payment of $2600.00 - I start my research and communications with NS I make a complaint with them. -/-/- I make payment of $2600.00 as it is the only amount NS will accept.


to your unpaid principal balance, interest due and escrow charges by your prior servicer. In reviewing our records and the documentation you provided we determined your payment, total in the amount of $5800.00 was returned by your bank due to authorization being revoked by you because of the double draft. Therefore, the application of these funds was reversed from your loan and returned to your prior servicer. '' o This statement is incorrect on many levels. I did not make a payment to Nationstar for that amount on that date. Therefore, it is blatantly false that the payment was revoked by me for any reason. A double payment was made to - before the move to NS. Those payments were NOT revoked at any time. Documents from - and my bank provided to NS. - : When I go to pay normal mortgage payment of $2900.00 online, the statement the Amount due is $9000.00 ( see -/-/- and -/-/- mortgage statements ) Nationstar states that I had not made payments for -/-/- and - Case opened with - - Department - - Bank statements provided showing - payments for - - and - - Copies Confirmation of payments from website provided -/-/- I receive a letter " Research Reference # - '' from - stating that " a credit correction was not necessary at this time '' and that " while you are participating in the Trial Period Plan '' I had never been notified, nor agreed to any Trial Period Plan NS offers to " help '' by offer me a refinance, a new 40 year mortgage at 6.5 % with the continued trial payment of $2600.00. This offer was also rejected by me. Package sent certified, signature required, return requested to NS office containing all documentation they have requested and more documentation of issue.-/-/- My -/-/- mortgage statement - - : $9100.00. See " Past Payment Breakdown '' my payment of $2900.00 is " unapplied '' and only reflects the " Trial payment '' of $2600.00 Note Principle balance of $360000.00 - - Principle Balance $370000.00 -/-/- Principle Balance $370000.00 This is only some of the issues that I can document. I can provide a more detailed timeline. I have everything documented. We have been trying to refinance and because of - accounting we have been unable to. This has been costing us approx $1000.00 a month ( which we could save with a refinance ). We are at our wits end on how to resolve this. BBB case and case with Attorney General Texas has not resolved the problems. What do we do???