Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Other mortgage Loan servicing, payments, escrow account Arizona

Nationstar Mortgage has once more failed to administrate my loans with any competence and it 's beginning to feel like I have been singled out, perhaps because I have already filed complaints. It definitely feels like discrimination. I have - loans with Nationstar Mortgage that - have current complaints filed and now I have the following information from my insurance agency that Nationstar paid the insurance on my primary home # - correctly in the amount of $770.00 however on my investment property # - they also paid $770.00 for a premuium rrather than the correct amount due for that policy of $310.00 and mailed - check to the for the total to the insurance company. When contacted they informed me that I would be responsible to pay the correct amount and to obtain a refund from the insurance company. Since they have the money for the insurance that I have been paying, it is incredible that they expect me to come out of pocket with additional funds when they know they have already drained my savings by not notifying me of an increase in the amount of both payments for several months, then billing me a large lump sum


to believe that this is not deliberate and effective retribution for filing complaints. Following is the email from my insurance agent stating that Nationstar would not correct the issue. - - sent out a cancel notice for non-pay on " - - - - '' ; policy # -. I called NationStar on Monday to find out if they have sent payment yet. They said they did and the check cleared on -/-/16. I requested a copy of the disbursement voucher as well as a -Cancelled check. Just got that this morning. NationStar is also the mortgagee on " - - - ''. - policies have effective dates of -/-/16 And - sent separate bills for -. NationStar paid - but on the voucher which I have attached they listed The policy number the same and paid $770.00 for -. " - - - '' premium amount is $310.00. When - received the check they thought they were both for the - address. - applied - to that property and then refunded you the overage. NationStar will not pay again on the - property so I need to collect $310.00 from you. Policy is in cancel status so please send as soon as possible. You will have a shortage on your Escrow account for - because of NationStar 's mistake. Call me if you have any questions. - Thank you, - - - - - - - -, AZ - ( - ) - Office ( - ) - - Fax