Review and analysis of over 160 complaints against Discover
Discover consumers have reported over 160 official complaints related to Credit card protection / Debt protection. Out of the 160 consumer complaints against Discover, 18% were disputed by the consumer (i.e. the consumer was not happy with how Discover responded to their complaint) and 99% were processed in a timely manner. 36% of consumer complaints against Discover resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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Discover Credit card credit card protection / debt protection January 9, 2017 - On -/-/2016 I purchased a couch from -, and on -/-/2016 the couch was returned. The couch contains 90 % polyurethane foam which contains - toxic chemicals, and I am extremely allergic to the couch. I contacted discover regarding the situation, and discover provided me with credits. On -/-/- Disc. Reversed the credits stating they had contacted the vendor, but the vender never responded to Disc. I provided Disc. With a copy of the email from - stating they would refund the money, and still nothing. So now I have no couch, and I am out $2000.00.... |
Discover Credit card credit card protection / debt protection December 30, 2016 - On - -, 2016, I purchased a smart - Watch - - - at - - for $290.00 ( excluding tax ) using my Discover - credit card. I found a lower price on - -, 2016 for the same exact item on - for $220.00 ( excluding tax ). On - -, 2016, I submitted a claim for Discover 's Price Protection, a program which reimburses you for items purchased with your Discover credit card if you find a lower price for the item within 90 days. The claim was for $71.00 ( the difference between the price I bought the item for and the price I found a few days later for the same ... |
Discover Credit card credit card protection / debt protection December 28, 2016 - On -/-/- ; I contacted Discover card to inquire as to my balance due. I was informed that the balance due was well over $2400.00. I immediately checked my account activity and learned that there were multiple cash advances, $500.00 each plus service charges. I contacted Discover, I informed them that I had not received any alerts regarding this activity, ( my alert was set at $100.00 ). I closed the account and spoke with a representative who assured me that Discover Card 's Fraud policy was in full effect and I was not responsible for the charges. I had also paid an extra monthly f... |
Discover Credit card credit card protection / debt protection December 24, 2016 - I called the -. They quickly transferred me to -. Who once again immediately dismissed my claim. And stated that they just administer based on the warranty provided to them by Discover. - provided me a copy of the warranty in place in -. I questioned the language and showed him where I was confused based on his denial. He stated that he was not allowed to change or interpret the language. But was instructed to deny the claim based on the language. The language in question is that of a " Covered Purchase '' - Warranty defines Covered Purchase as : " personal property, including g... |
Discover Credit card credit card protection / debt protection December 8, 2016 - I have had a credit card in good standing with Discover since -. In or about - they started charging me a credit protection fee with out my knowledge. I was a student at the time and my parents paid my credit card bills so I never noticed the charges on the account. In - ii was in a class action suit against discover for charging me this fee and received a check for this situation however with out my knowledge they continued to charge my account up until I took over my bills from my parent in -/-/- when i noticed this charge and called them to immediately remove it as i did n't a... |
Discover Credit card credit card protection / debt protection November 28, 2016 - My wife and I share a Discover Credit Card account. We were both at a -, when I began to receive alerts of purchases being made on our Discover Card at stores near our zip code. Many of the stores were merchants and store locations we have never visited. I used my Discover app to " Freeze '' my card and immediately called Discover to report the fraudulent activity. The representative explained they would investigate the purchases, but assured us the activity was now blocked. The Discover App Alerts were instrumental in limited the loss ( well over $1000.00 in a matter of hours ), but the ... |
Discover Credit card credit card protection / debt protection November 7, 2016 - I was looking through my most recent DiscoverCard statement and noticed a $70.00 charge for Payment Protection. After - it the first few results were " Is P.P. a scam ''. I read this was optional and tracked it back to my very first statement in -. I had never signed up for it. After adding up what I have paid thus far it totals $3800.00. I have been charged over $700.00 in just -/-/- alone!! That is almost $4000.00 I have paid for something I never asked for nor opted into. Mind you this does n't include all of the interest also accrued do to these charges. It currently sit... |
Discover Credit card credit card protection / debt protection September 12, 2016 - This complaint is with my Discover card account. I had n't used my card in over a year. In - and -, 2016, i had 2 automatic payment deductions from my bank account, as i had auto pay set up. Since i had not used my card, I contacted Discover card and found a fraudulent charge in - 2016 from Intertrade corp for $100.00. They closed my account, issued me new cards and stated i am not responsible for the fraudulent charge and subsequent payments. They provided a credit on my new acct. of $ -+ for the - charges against my bank acct. I used the card to bring the balance to almost -... |
Discover Credit card credit card protection / debt protection September 9, 2016 - Discover Card authorized a charge for $120.00 from - - - this is an unauthorized charge. They allowed the company to charge my card and the charges remained even after I called Discover Card and verified my identity and notified them of the unauthorized charge the same day.... |
Discover Credit card credit card protection / debt protection August 10, 2016 - On - -, -, per my - - statement, Discover Card hit/posted my account ( ending in - ) with a charge of $230.00 from - Car Rental, which I did not make, and submitted/attempted 7 times by the vendor and Declined 7 times by Discover because it had been attempted on a prior account ( ending in - ) which had been cancelled in - for reasons of Fraud. Nevertheless, eventually, Discover accepted the current charge to account - from the vendor, paid the vendor, transferred the charge to - closed Discover account - to active Discover account - and is now trying t... |
Discover Credit card credit card protection / debt protection August 9, 2016 - My mother is - years old and has been - ; she has a credit card with Discover and paid for the - insurance with them for over 30 years. Because of her age and - I am the legal power of attorney for her. We have contacted Discover numerous times to file the paperwork necessary to claim her - insurance to pay her credit card bill and have given them a certified copy of the power of attorney. Discover received the claim and instead of contacting me, the power of attorney, they called her to obtain additional information and she told them she does n't have - or any -. Discover... |
Discover Credit card credit card protection / debt protection July 7, 2016 - on - i enrolled in - to check my credit.And on that date i found a credit card that was not mine, but on my account.So i called - and asked them what this discover credit card is doing in my account.They told me that there was a discover card issued to a - using my social security number on - at the address of - Il. -.That was my sisters address which she had used my social security number to get this credit card.She did it in the past to me - other times.Plus she even got a - Il . -.I called discover and gave them the credit card number of -.They in turn did n... |
Discover Credit card credit card protection / debt protection June 30, 2016 - I had a Discovercard account protected by their Payment Protection - program. I filed a valid - claim for - sustained on -/-/-, that was approved. As required by the plan, I submitted periodic continuing claim forms. In -, -, I was declared by - of my physicians and - Social Security physicians - and unable to work. It was decided that I would never be able to work again. My continuing claim forms had been indicating for the past year that my - had gone from temporary to permanent with no statement from Payment Protection even when asked. The only statement ... |
Discover Credit card credit card protection / debt protection June 5, 2016 - I received a receipt from - on which more than - digits of my credit card on it. I believe this violates MD Code- -.... |
Discover Credit card credit card protection / debt protection May 25, 2016 - A criminal in Massachusetts called Discover and requested a card in our name and number on - -, -. Discover asked them questions which answers could be found on our driver 's license. They did not use security question answers which I assumed they would. They received a card on - -, - and began charging at - in -, MA ( the first charge which was $210.00 ). Then charged another - charges at different times at - each over $200.00. They also went to a few fast food places and a - in -, MA ( both charges over $200.00 ). We found out about this when my hus... |
Discover Credit card credit card protection / debt protection February 21, 2016 - I. - - - - - - -, - sent me a letter stating they had been retained by Discover Bank, 2 ) notice of opportunity to contact within 30 days to dispute the debt, and 3 ) a statement they are a debt collector. The letter was delivered uncertified. II. I responded. In that letter, I asked, - - - - - - -, -, to validate the date. The letter stated to respond to a specific Notary Public ( who would verify and validate receipt of said validation ) within 30 days. The letter was sent by certified mail and received. III. I also pulled down my credit repo... |
Discover Credit card credit card protection / debt protection February 9, 2016 - Discover Credit Card : My credit line was declined. My automatic payment was removed. I was charged a late fee. The bank will not return the late fee. $25.00, this is the fist time I would be late. I am not sure why they will not return the late fee. ... |
Discover Credit card credit card protection / debt protection February 3, 2016 - discover purchase protection claim # -. The discover credit card offers purchase protection up to $500.00 if stolen or damaged. My product on the claim was " stolen '' and Discover card claim service says it is not stolen, it was " loss '' says Discover Card and stated that I was not do due diligent. When I spoke with the person to report my claim, he says that my claim should be covered as it has been with other customers. However, Discover Card, denied my claim. Other claims was approved and mine was not. They stated that because it was in a public place that they do not cover and Disco... |
Discover Credit card credit card protection / debt protection December 5, 2015 - I called discover card -/-/- to tell them that I lost my card. They froze the card and told me I would not have to worry about any charges on the card. I even asked if this applied to recurring charges from subscriptions. They said yes there would be - charges on my account until I gave them my new credit card number. After checking my credit card statement, they lied and there was charges on my card. Why are there charges on an account that was reported lost? Discover should be liable for these charges after lying to me. ... |
Discover Credit card credit card protection / debt protection November 29, 2015 - Discover Finance has been calling about my credit card debt. This is Sunday, - -. They have called - times today. They call - or - times everyday. I have contacted them - times by mail. I have explain why I can not pay pay now and proof of what I am going threw. They will NOT work with me. Discover number is - - -. They peatedly use the phone to annoy me. Knowing I have very poor health. ... |
Discover Credit card credit card protection / debt protection November 29, 2015 - I applied Discover Cash credit card -/-/2015. I started to use the card roughly on -/-/- until -/-/-. On -/-/2015, after online chat with a representative of Discover, I transferred some money to the Discover card so that I had more money to spend other than my credit line. To be clear, I paid off my balance on time so I had total credit line. On -/-/2015, I was going to purchase an item in a - - -. The amount I was going to spend was within my permitted credit line. The credit card did n't go through. I received a message and an email from Discover requesting me to ... |
Discover Credit card credit card protection / debt protection November 24, 2015 - -/-/2015Dear -, Most of my credit card companies issued new credit cards with chips in them and with the normal and identifying as a real credit card with raised account numbers and expiration dates. However, Discover Card - issued fake looking credit cards with out the normal raised account numbers and raise expiration dates. Discover refused on -/-/2015 to issue a normal raise numbers card with a chip like most of credit card companies and I not able to get a hold of -. Since it is possible to have the normal and more secure raised numbers with the new chip - ; I see no rea... |
Discover Credit card credit card protection / debt protection October 7, 2015 - - - ( - ) -, finance manager from - spoke with me back on - -, 2015. - - explained that as a finance manager he could help me to consolidate credit card debts into - card with zero interest for a 48 months. I was agreeing with this until on - -, 2015, I received a telephone call questioning an overseas purchase for $1900.00. I immediately reported no to the question and thanked the person. As I began to think about the telephone call. - - telephone to ask about why I denied the purchase. I reported to - - that I was not in the habit of dealing ... |
Discover Credit card credit card protection / debt protection September 28, 2015 - I was scammed from - purchases made from - using my Discover Card. Temporary credit was issued on - -, 2015. It allowed only 45 days for the merchant to reply, if not the case would end up in my favor. Discover Card reverted the credit PAST the 45 days on - -, 2015. I would like my credit back. ... |
Discover Credit card credit card protection / debt protection September 23, 2015 - I, - - -, have been paying monthly for Identity theft protection since - -, - through Discover which bills me $10.00 per month for this service. My address had to be verified in - - when I moved to - CA from -, CA because the Discover bills for ID theft protection have been coming each month to - and they have been paid on time for YEARS without a problem. I have NO credit card debt. I also have been getting periodic statements regarding any potential breaches of my identity, REGULARLY from Discover sent to this address in -, on -. Suddenly I received t... |
Discover Credit card credit card protection / debt protection July 3, 2015 - My Discover Card was illegally billed unauthorized charges totalling over $3000.00 by - - -. I informed Discover timely ( within 2 weeks before it was too late to make a complaint ), and gave Discover all information from the insurance dept who caught this dishonest dentist overbilling and illegally charging my card. I also sent the court documents showing that I won my case in court against this dishonest orthodontist. Discover, refuses to credit back these unauthorized fraudulent charges and Discover has refused to give me the regulatory agency for the Discover bank and the legal ... |
Discover Credit card credit card protection / debt protection June 26, 2015 - My mother had a Discover card, and she purchased the protection plan. She showed it to me when we were going through her records before she passed away. I helped her file a - claim a few months before she died. My mother also told me that the protection plan had a death benefit : the balance would be covered if she died. After she passed I called Discover to inform them of her passing. They told me that she did not have this death benefit, even though they told my mom she did. I sent the death certificate in as requested and immediately received a letter stating the full balance was due imm... |
Discover Credit card credit card protection / debt protection June 2, 2015 - We heard a radio ad from a talent ageny in - - that was being hekd called The Event asking to bring your children for an audition. Would your child like to be a - star? They sold us a sales pitch scam for $4700.00 and are in no way affiliated with -. I later went home and did some research finding out this company is a huge scam. I tried calling the number but it was a - you 've won a $100.00 - - gift card. I then faxed a certified letter saying I do not want their sevices and I would like a full refund. I received a letter stating they will not refund my money because... |
Discover Credit card credit card protection / debt protection June 2, 2015 - I have recently learned that my credit card issuer ( Discover ) provided my credit card number and expiration date to a merchant ( - - ) without my authorization. Had I not reviewed my monthly statement in detail, this charge would have been incurred unnoticed. Since - 2015, - - was attempting to automatically renew a subscription for a service purchased a year prior. They were unable to process the charge since my Discover card number changed the previous year ( number was stolen, new card was issued ). I contacted - - on - to expressly request, in writing, that I wish... |
Discover Credit card credit card protection / debt protection April 21, 2015 - The Discover Financial Services placed my account with Atterney Office for Collection where the action of the firm affected my health condition that may arise based on my past condition, which I prefer not to share as it is private and confidential information. The name of company or person ( - ) - -. I rejected to speak with anybody from this office and having preference based on my experience at working settings with this office not to have any conversation at all for harassing and insulting action following with mental abuse that affected my health condition and issue. Please consi... |
Discover Credit card credit card protection / debt protection April 2, 2015 - For a medical service my wife made an advance payment/booking on - - -/-/2014 using my credit card ( since they offered - time yearly discount during that period ). The payment was done via phone. The transaction was not a signed transaction. My wife was supposed to receive the service by - but she re-scheduled the appointment to - due to her medical condition. She called that clinic by - and the number did not go through. So she waited for a week more and did not get any response either. When we personally went to the place to our surprise the place was locked and no atten... |