Discover Credit Card Complaint

Discover Credit card department,

Credit card protection / Debt protection Illinois

On -/-/- ; I contacted Discover card to inquire as to my balance due. I was informed that the balance due was well over $2400.00. I immediately checked my account activity and learned that there were multiple cash advances, $500.00 each plus service charges. I contacted Discover, I informed them that I had not received any alerts regarding this activity, ( my alert was set at $100.00 ). I closed the account and spoke with a representative who assured me that Discover Card 's Fraud policy was in full effect and I was not responsible for the charges. I had also paid an extra monthly fee, for the Wallet protection plan through Discover. The following day I received a call from -, Fraud Protection, Discover. He said the I was responsible for the charges, he questioned me about my living situation, insinuating that another person had taken the card & etc. - even wanted to know what I had purchased at -! He then advised me to go to my local police department to report the fraud incident. Even though the cash advance transactions took place in California, - said that my local police had to do the investigating, not


why my completed forms were mailed to -, not -? I then received a duplicate set of documents which included a cover sheet asking for highly personal information, which Discover already has in their possession. I refused to complete this form and return it in the mail based on what had occurred. I do not understand why - told me not to pay the charges I actually do owe. He said to only pay a fraction of the amount due. - informed me that the balance should be paid later? Discover has failed me in every way possible. I have been a loyal customer since -. I feel betrayed on so many levels. I am seriously considering contacting my friend at -, to tell them how well Discover takes care of their customers. Below is your advertisement, what a joke! Your Security Is Our Top Priority 24/7 monitoring of every Discover card purchase for every customer $0.00 Fraud Liability Guarantee, so you 're never responsible for unauthorized purchases on your Discover card Account alerts via email, phone or text if something looks unusual