Discover Credit Card Complaint

Discover Credit card department,

Credit card protection / Debt protection Pennsylvania

- - ( - ) -, finance manager from - spoke with me back on - -, 2015. - - explained that as a finance manager he could help me to consolidate credit card debts into - card with zero interest for a 48 months. I was agreeing with this until on - -, 2015, I received a telephone call questioning an overseas purchase for $1900.00. I immediately reported no to the question and thanked the person. As I began to think about the telephone call. - - telephone to ask about why I denied the purchase. I reported to - - that I was not in the habit of dealing with overseas merchant purchase. I was no longer interested in continuing this credit consolidation. Especially now that I was going to have increase of - additional credit cards. When I only had - credit cards. With a higher interest for only 12 month of zero interest. I was now feeling that - - was not forthright and honest with me about this whole transaction. On - -, 2015, I telephoned - - credit Card Company to report that fraud was occurring around a debt consolidation. - - reported that


would not be processed. Next I was transferred to the fraud department again assured the transaction would not be processed. Then - - transferred my call to the department fraud is now being investigated. Then I began to receive suspicious telephone calls about what is my Discover credit card number for verification from a person that said her name was. -. This was a follow up courtesy call for me. Since I have been a customer in good standing. Upon finishing the call, I made a follow up call back to Discover. I asked if this was a policy. The answer was no. Also I asked if there was zero interest for 46 months. The answer was no. It was again confirmed to me the fraud was under investigation. On - -, 2015, - - telephone to report to me that this was not a fraud but a scam. I do owe the balance on the Discover credit card. I requested the credit card account number. - - reported that he was not at liberty to tell me. Then I stated to - - that scams or not consider fraud & legal by Discover. - - reported this is not fraud only a scam. I ended the telephone call. Then made a follow up to call customer service ( spoke with - - ) from Discover. This telephone call I requested a copy of the -/-/- statement as well as all statements. When was the new credit card sent to my address? The replacement card was sent back on - -, 2015, as was the statement. Then I asked more importantly where is the credit card itself, now? There was not response given to me. Now I am wanting written understand why now Discover is reporting to me that this is a scam not fraud? How Discover interprets a scam as not a part of fraud? How is it that Discover would appear to sanction a scam to transact a partial balance transfer in order to sanction several credit card accounts to - individual without ensure the individual has prior written knowledge of Discover plan of action. When I reported to Discover Credit card Company of my suspicions around miss leading information given to me. With my verbal request not to follow through with any transactions from Credit Card Services or - - -. I would requesting the following from Discover : All accounts in my name combined into - single new account ; the new account balance of only $6100.00 ( the amount transferred ) at a 0 interest for the existence of the balance pay off or for a time frame of 24 to 36 months.