Discover Credit Card Complaint

Credit card protection / Debt protection

Discover Credit card department,

Credit card protection / Debt protection Florida

I have had a credit card in good standing with Discover since -. In or about - they started charging me a credit protection fee with out my knowledge. I was a student at the time and my parents paid my credit card bills so I never noticed the charges on the account. In - ii was in a class action suit against discover for charging me this fee and received a check for this situation however with out my knowledge they continued to charge my account up until I took over my bills from my parent in -/-/- when i noticed this charge and called them to immediately remove it as i did n't authorize these charges.. Discover states I verbally committed to these charges. # 1 I was - # 2 If I was in a class action suit why would you continue these charges after the lawsuit? # 3 I have called numerous time with people at discover stating they would credit me yet i only received a credit for - and a letter stating they are only willing to go back 6 months.

Discover customer in Florida
Dec 08, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20147/20148/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20165/20166/20167/20168/20169/201611/201612/20161/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverCredit card protection / Debt protection47.5%36.3%7.5%4.4%2.5%1.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.4%52.4%26.6%7.8%5.5%6.7%0.3%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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