Discover Credit Card Complaint

Discover Credit card department,

Credit card protection / Debt protection Virginia

On -/-/2016 I purchased a couch from -, and on -/-/2016 the couch was returned. The couch contains 90 % polyurethane foam which contains - toxic chemicals, and I am extremely allergic to the couch. I contacted discover regarding the situation, and discover provided me with credits. On -/-/- Disc. Reversed the credits stating they had contacted the vendor, but the vender never responded to Disc. I provided Disc. With a copy of the email from - stating they would refund the money, and still nothing. So now I have no couch, and I am out $2000.00.