Discover Credit Card Complaint

Credit card protection / Debt protection

Discover Credit card department,

Credit card protection / Debt protection Florida

I had a Discovercard account protected by their Payment Protection - program. I filed a valid - claim for - sustained on -/-/-, that was approved. As required by the plan, I submitted periodic continuing claim forms. In -, -, I was declared by - of my physicians and - Social Security physicians - and unable to work. It was decided that I would never be able to work again. My continuing claim forms had been indicating for the past year that my - had gone from temporary to permanent with no statement from Payment Protection even when asked. The only statement I received from Payment Protection was after filing my Continuing Claim form in -, -, I received an email stating that my claim had been approved. That would be the last correspondence I would receive. As my injuries would lead to the discovery of an -, and I have no familial assistance, my energies and focus went into handling my health. Not receiving anything from Discovercard, I was not thinking of them until I received a letter from a - - in -, - advising


local attorney. I responded to him by sending him the documentation from the Payment Protection claim and advising him that pursuant to the terms and conditions of my contract with Discovercard Payment Protection -, I had an approved - claim and as far as my understanding, the claim paid off the debt. Two months later, I received a non-responsive correspondence containing my application, years worth of statements and what appeared to be a canned form cover letter stating that the enclosed was proof addressing my concerns. Nothing about the payment protection. I answered back on -/-/-. No response from Discovercard 's attorneys. On -/-/- I sent a follow up stating that barring a response otherwise, I was presuming that they had found they were in error and had performed an investigation and found themselves to be wrong. Again, no response. I found out today that on -/-/- they wrongfully filed suit against me for a debt I do not owe. I have yet to be served. My issue involves : Credit Protection/Debt Protection Over Limit Fees Late Fees Other Fees Transaction Issues Delinquent Account Customer Service/Customer Relations Billing Disputes

Discover customer in Florida
Jun 30, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20147/20148/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20165/20166/20167/20168/20169/201611/201612/20161/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverCredit card protection / Debt protection47.5%36.3%7.5%4.4%2.5%1.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.2%7.8%6.7%5.5%0.4%26.6%52.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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