Review and analysis of over 162 consumer complaints
| Capital One |
| JPMorgan Chase |
| Citibank |
| Barclays |
| Wells Fargo |
| Bank of America |
| Bank of America |
| Wells Fargo |
| Barclays |
| Citibank |
| JPMorgan Chase |
| Capital One |
| Company | Complaints |
|---|---|
| Bank of America | 33 |
| Citibank | 28 |
| Capital One | 25 |
| JPMorgan Chase | 20 |
| Wells Fargo | 16 |
Wells Fargo & Company Credit card cash advance fee January 23, 2017 - Disputed both online and - number but both paths ran into errors on site and representative unable to process dispute. Online dispute stopped at step 1 with error a support evidenced attached. Representative attempted to defer and re-direct to a new department. That department was -. Requested an escalation but - - only was listening in the background and did not announce herself. Stayed on hold for 1/2 hour and was finally transferred from - to Supervisor - .also - deferred back to - to escalate and stayed on hold for 50 minutes on hold and still no escalation. Finally... |
Discover Credit card cash advance fee January 13, 2017 - I was charged multiple cash advance fees given a peculiar situation in while traveling in - I had to withdraw money from ATM using the Discover card but the - government banned all ATM and only allowed for a person to take out only - which equals roughly around $30.00 dollars. Given the circumstances I made multiple ATM withdrawals on the same day to have the ability to survive. Discover charged me $5.00 per every $30.00 I was only allow to withdraw and refuse to waive the multiple fees since it was an unavoidable issue. Total of $75.00 in fees.... |
First National Bank of Omaha Credit card cash advance fee December 7, 2016 - I used my First Bankcard credit card to purchase $50.00 commissary voucher to a prison inmate. My credit card has charged my account $15.00 as a cash advance transaction. I requested to the customer representative -, then to the supervisor - that the $15.00 fee be waived because I did not consider the transaction to be a " cash advance ''. My request for the fee " one-time '' to be waived was denied.... |
Wells Fargo & Company Credit card cash advance fee November 18, 2016 - I have - issues here. First, in - 2016 through Wells Fargo 's online banking, I had accidently pulled out $200.00 as a cash advance ( really easy to do with their online system, no warning that it was a cash advance transfer and not a payment ). I called in as soon as I realized my mistake ( same day ) to request that the cash advance transfer be overturned as I meant to make a $200.00 payment to the credit card. After speaking with the representative, they told me to go ahead and transfer the $200.00 back to the account and go ahead and make the payment that I originally intended ... |
USAA Savings Credit card cash advance fee September 13, 2016 - My complaint is about what happens when a credit card cash advance is made. I do not take cash advances on my credit card, so I was not aware of how the credit card companies handle repayment of cash advances and corresponding interest charged until a few weeks ago. ( Overdraft protection for My USAA checking account is my USAA credit card. USAA. By mistake, USAA invoked my overdraft protection for a charge to a checking account that was supposed to be closed. It is what happened when the cash advance was made that triggered my frustrating experience. My frustration is due to how the cash adva... |
JPMorgan Chase & Co. Credit card cash advance fee August 24, 2016 - I have been using my Chase credit card as my primary credit card for over 5 years, spending easily over $1000.00 per month almost every month. During this time, I 've paid back my balance in full every time without any problems. Earlier this year, I purchased some foreign currency while traveling, and used this credit card to pay for that purchase. When the month 's statement arrived, I was surprised to see multiple cash advance fees on my card. I called Chase regarding these charges and they were not helpful at all. I reluctantly paid these fees and moved on. Every month after that, I '... |
JPMorgan Chase & Co. Credit card cash advance fee August 15, 2016 - There has been a recurring charge on my monthly statements of - $30.00 for " Cash Advance Interest ''. I never have used cash advances. I finally called ( after neglectfully assuming that it would correct itself ) and spoke first with customer service and then to a a " finance manager '' named -. I asked him to explain the charge. He fumbled for answers and then said he needed to go back in my statements. He went all the way back to 2011 which is when I opened the account. He could not give me any specific reason fro the charge but led me to believe it was something I had done. I ask... |
Amex Credit card cash advance fee August 10, 2016 - I have paperless statements from my credit card. In reviewing the statements and referencing the card member agreement. I believe the card issuer is not applying my minimum payment to the balance with the highest interest rate.... |
Wells Fargo & Company Credit card cash advance fee August 9, 2016 - Account PLATINUM CARD - Transaction Date -/-/2016 Posting Date -/-/2016 Description CASH ADVANCE FEE & lt ; REFERENCE - & gt ; Amount $52.00 Company 's website will not allow consumer to dispute fees and also refuses to remove fees from phone call as well. Attached form shows that the website errors out and does not even allow consumers to even raise a concern effectively blocking them from a dispute of a charge.... |
Bank of America Credit card cash advance fee August 3, 2016 - This is a follow-up of complaint -. FIA Card Services has never sent me their definition of " cash equivalent '' or anything else. In addition, to harass me further, the last statement included a " minimum interest charge '' of $1.00. I owe them nothing and that charge was so absurd that their automated line took it off. FIA cheat and lies and is totally irresponsible. There should be some penalties or they should at least tell the truth. They record their calls so al this can be easily verified.... |
Wells Fargo & Company Credit card cash advance fee June 22, 2016 - Wells fargo Visa card and checking account - demanded over numerous years that all overdraft protection be removed and was assured it was not. each time I overdrafted it, it took from my credit card, allowing me to continue using my debit with no clue I had a - balance. what should have been a one time fee and my card decline on the next purchase turned into multiple " lower fees meant to save me money and help me continue shopping ''. these added up to far more than the one time fee. sure enough, happened again. only this time, the overdraft fee turned into a fee hitting me from the checki... |
U.S. Bancorp Credit card cash advance fee June 3, 2016 - Twice in - 2016 I was charged a $20.00 " cash equivalent fee '' and $2.00 minimum interest charge ( with interest ongoing ). These are associated with - routine transactions which are not in dispute. Elan Financial Services told me : " Your transactions to - - - - - - for $25.00 and for $17.00 were processed as cash equivalent advances. Cash equivalent transactions are assessed a fee of $20.00, or 4.00 % of the advance amount, with no maximum, whichever is greater. Cash equivalent advances include wire transfers, travelers checks, money orders, foreign cash tr... |
Citibank Credit card cash advance fee April 22, 2016 - On - -, - I bought - - 's gift cards from - through - using my Citi Double Cash card. When I was looking at my credit card statement on - -, I noticed a advanced transaction fee for $13.00 and a minimum interest charge of $0.00 which I traced it back to the transaction mentioned above. I spoke to Citi customer service twice and they mentioned that the charge was incurred because it was a quasi financial institution and they blamed the seller for the charge. On the other hand, on - -, - I bought - - 's gift cards from the same seller through - wi... |
U.S. Bancorp Credit card cash advance fee March 17, 2016 - Bank continues to charged interest on cash advances that have been paid off. Internet Payment Thank You $290.00 Minimum due $37.00 pd - on CA - now paid back -/-/- Internet Payment Thank You $280.00 Minimum due $30.00 pd - on CA. -/-/- Internet Payment Thank You $150.00 Minimum due $36.00 pd back - CA - on CC balance These 3 payments were to cover my cash advance. All were well above my minimum payment due and extra should have been applied. The first CA was - and paid back within 3 weeks. ... |
Fifth Third Financial Corporation Credit card cash advance fee March 1, 2016 - At the - age of - I opened a student account at Fifth Third Bank, to help start my credit. I banked with 5th3rd for many years, but I recently moved with my husband d/t his job. I did n't realize that my overdraft protection was tied to my MasterCard, so every time my acct was overdrawn it would charge me a cash advance. I also did n't realize that my Credit monitoring bill provided by 5th3rd was still charging to my account, each time overdrafting a Cash advance from my MasterCard. I have no issue with the fact I owe the money, I have issue with how my payments are applied. Here is wher... |
Barclays PLC Credit card cash advance fee February 16, 2016 - I opened a checking account funded with my Barclays Wyndham credit card for $10000.00, and they posted the transaction as a cash advance and charged me a $500.00 cash advance fee. The charge should NEVER have gone through as my cash advance limit was limited to $6000.00. This is a security issue on their part letting transactions go through that are higher than the stated limits on the card. ... |
PayPal Holdings, Inc. Credit card cash advance fee February 9, 2016 - On -/-/15, I initiated a cash advance on my account with PayPal credit in the amount of $560.00. The same day, -/-/15, the transaction was canceled and the cash advance was not completed. In reviewing my PayPal statements, I have been charged a cash advance interest charge since - for a transaction that was never completed. I have tried to resolve this using PayPal online procedures with no resolution. ... |
Bank of America Credit card cash advance fee January 4, 2016 - -/-/- I attempted to close out my Bank of America checking/savings accounts. The representative told me that once all funds were removed, the account would be automatically closed within 90 days. This was not the case, however, and after several more calls and several more months of dealing with representatives, my accounts were not closed even when I explicitly asked the representative to close the account. Ultimately, on -/-/-, more than one year after the initial call, my debit card was used for a fraudulent purchase of $100.00. On -/-/-, I called B of A to complain, file a... |
Barclays Credit card cash advance fee November 16, 2015 - I authorized a credit card purchase of $500.00 through - using my BarClayCard on - -, 2015. I now see that they charged me interest and a cash advance fee for the purchase. This was not a cash advance fee. I believe that because I am using their special promotion of 0 % interest for 2 years, they are trying to get some kind of money out of me. I did not authorize a cash advance on my card and nor would I. They told me I needed to speak to -, which I did on a - call with Barclaycard. - clearly stated that they charged my card as a credit, not cash advance. I believe they sho... |
Capital One Credit card cash advance fee November 8, 2015 - I used an online money transfer service to pay for goods or services. I funded the transfer using my Capital One credit card. After several months I noticed that I was being charged a higher rate along with a separate interest charge each month. So I called the customer services department for clarification. I was told that I was being charged the extra fees for a cash advance. I told the rep that the info was incorrect and that I had never had a cash advance. They transferred me to a supervisor for better assistance. The supervisor told me that when I used the money transfer its considered a ... |
Barclays Credit card cash advance fee November 5, 2015 - I was contacted by Barclaycard - Department advising me that my account ( - ) was blocked and that I needed to go to a banking center and attempt to do a cash advance, and have the bank teller call them to verify my State DL and identity. Which I did and they charged my account a cash advance fee of ten dollars. I put the the money that was withdrawn back to account immiedityly, I contacted barclay to remove the fee, however they stated they will not. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ... |
Bank of America Credit card cash advance fee September 27, 2015 - On -/-/15 I mistakenly sent a check to my BOA credit card for $ -.I had intended to send this check to another credit card company, having paid my account in full on the card in question on -/-/15. Realizing my error on -/-/15 I logged in online, confirming a credit balance of $4400.00 on my account. I utilized their interaccount transfer function on the website to transfer the credit to my BOA checking account. On -/-/15 BOA charged me $220.00 as a cash advance fee and subsequently has charged me $5.00 in interest on -/-/15. I have discussed this with ... |
Bank of America Credit card cash advance fee September 26, 2015 - I have - Bank of America credit cards. On -/-/2015 Bank of America showed online that I had a roughly $3000.00 dollar balance on credit card # -. I, in fact, had a $3000.00 dollar balance on credit card # -. I paid $3000.00 to credit card # -. This resulted in a - $2900.00 credit on credit card # -. On -/-/2015 Bank of America showed online that I still had a roughly $2000.00 dollar balance on credit card # -. I again paid $2000.00 to credit card # -. This resulted in a - $4200.00 on credit card # -. On -/-/2015 I attempted to shift $300... |
Citibank Credit card cash advance fee August 11, 2015 - I wish to add the attached document to complaint -. As you can see, the cash advance balance was explicitly paid off on -/-/15. ... |
Citibank Credit card cash advance fee August 11, 2015 - I obtained $1000.00 cash advance x - on -, -, and -/-/15. When I received my statement in -, 2015, I immediately repaid the $3000.00 plus associated fees. Furthermore, I have paid my account in full every month in 2015. For some reason, citibank has billed me interest on the -/-/15, -/-/15, and -/-/15 statement, totalling about $240.00. Furthermore, the current statement shows the balance of the cash advance as INCREASING as interest is accrued. But the cash advance was PAID OFF IMMEDIATELY, along with the entire balance of the card every month. ... |
Bank of America Credit card cash advance fee July 23, 2015 - In - of 2014, I attempted to complete a balance transfer from my Bank of America card to a different card with a lower interest rate. The transfer for some reason did n't go through and the $2500.00 credit card balance was returned immediately back to Bank of America. What I did n't realize until now, is that they converted that $2500.00 credit card balance to a cash advance balance, which has a much higher interest rate. It was never a cash advance, it was a failed attempt at a balance transfer. I 've been paying an extra 4 % interest on that - for a year and it has been expensive. ... |
Capital One Credit card cash advance fee July 3, 2015 - On - - I was the victim of a crime, a cyber crime, a federal grant scam. On - - I called Capital One to report the fraud. They because it involved a cash advance I could not dispute the charge. But that I should report it to the local authorities. I proceeded to report the crime to - - - -The FBI -The - Oregon Police Case - Fraud Department case - -The Better Business Bureau - The Attorney General and the Consumer Financial Protection Bureau - At this point and on - - I called Capital One again and gave them all this information. They however ... |
JPMorgan Chase Credit card cash advance fee June 27, 2015 - Made a double payment into my chase freedom resulting in a positive balance of over - dollars. After speaking with a costumer service over the phone ; was told to go to the bank and request my money the bank did not discuss any fee relating to getting my money back. ... |
Citibank Credit card cash advance fee June 20, 2015 - I purchased Action item/timeshare Specialist on - for $510.00 ( see link ) : -Add Payment Accepted : *Cashiers Check*Money order *Wire Transfer *Credit Card *-Was unable to purchase directly through -/Timeshare specialist invoiced me directly through -. I paid for item through my - Account ( -- ). My CITI Bank card ( ending - ) tried to charge me a fee for a cash advance ( $25.00 ). I phoned Citi Bank & was going to cancel me card/pay off the card since this charge was a normal credit card transaction ( not a cash advance ). Citi Bank willingly waived the cha... |
Capital One Credit card cash advance fee June 12, 2015 - On - -, 2015 I made a series of bill payments using my Capital One credit card. I used my Capital One card so that I could gain the rewards points. - of the payments ( $820.00 paid to - - ) was processed as a cash advance ( unbeknownst to me ). On the same day that I paid my bills with my Capital One card, I also made a payment to Capital One in the amount of $1400.00 to cover all of the charges that I had made the same day. Now here we are 1+ months later and I learn that I have been charged a $24.00 cash advance fee, along with a seperate line of interest in the amount o... |
JPMorgan Chase Credit card cash advance fee May 18, 2015 - During a dispute of the type of fee charged to my account Chase stated that they would credit back the $10.00 fee as a courtesy ; however, later charged the fee back to my account. Their previous email did not indicate that the credit would be reversed dependent upon what occurred with the dispute. This appears to be a deceptive practice towards consumers. ... |