Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Cash advance fee Iowa

Disputed both online and - number but both paths ran into errors on site and representative unable to process dispute. Online dispute stopped at step 1 with error a support evidenced attached. Representative attempted to defer and re-direct to a new department. That department was -. Requested an escalation but - - only was listening in the background and did not announce herself. Stayed on hold for 1/2 hour and was finally transferred from - to Supervisor - .also - deferred back to - to escalate and stayed on hold for 50 minutes on hold and still no escalation. Finally a very rude - from Customer Service and Office of the Executive kept prying into reason for transaction and only wanted to ask the nature of purchases. I explained a similar transaction from same vendor on -/-/16 and gave concrete example of no fee charged but - could not provide an explanation. Requesting full refund of and and fees charged by Wells Fargo on this account. Internal case # with Wells Fargo is - but - ended recorded call with " we are not reversing any fees. '' - essentially stated the they would do NO research and had already judgement on a flawed service where company charges arbitrary fees on unsuspecting customers. Next steps