Resources for resolving common issues with CarMax, Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to CarMax, Inc. and work to get a response. After your complaint is forwarded, CarMax, Inc. has 15 days to respond to you and the CFPB. CarMax, Inc. is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
CarMax, Inc. Consumer Loan managing the loan or lease April 21, 2017 - Can not make car payment online or over the phone when I tried to make payment on - .2017. Got this m essage when I tried to make payment. Sorry, you are unable to make a payment at this time. You can not make any checking or savings account payments at this time. Please call Customer Service at - to have your account reinstated. I have called them several times about this issue and even when I tried over the phone it did not allow me to do so, it just cut me off. The las t 2 p ayments have been made over the phone and tonight it would not allow me to do so. I have repe... |
CarMax, Inc. Consumer Loan problems when you are unable to pay May 28, 2016 - CarMax auto finance has taken advantage of our family, gave us a high interest rate, we have paid over 4 years now and tried to work a settlement offer and refinance for a lower payment and they will not cooperate whatsoever. We are having financial hardships, my husband has been on - leave and I am a - - - that works only 9.25 months a year. We have tried to contact the company with a reasonable settlement to deliver the car as a voluntary repo with a settlement paid status so they do not come for the balance since the car has been paid in full from the price sold, they can still ... |
CarMax, Inc. Consumer Loan managing the loan or lease March 15, 2016 - I have a - Ford Focus from Car Max Auto Finance. I have been making payments on the car since -/-/-. After reviewing my credit report Car Max had my car listed as a charge off two times, - in -/-/- and one on -/-/-. I contacted Car Max and was told via phone and written correspondance that they would have my credit corrected with in 90 days. It has been over 120 days and my credit has not been corrected and I have suffered greatly from the incorrect reporting. I have been unable to purchase a home due to the dispute. I want my credit corrected immediately and request to ha... |
CarMax, Inc. Consumer Loan taking out the loan or lease January 21, 2016 - We have been making $1000.00 payment since - ( payment 24 ) to pay off the vehicle early ; I have called numerous times complaining about the payment history not reflecting the payment ; instead they are moving the payment due date into the future ; it appears they are charging double finance charges ; payment is $ -/monthly which includes interest however, you will see separate charges for additional interest and the interest charges seems to be excessive. I ca n't even understand the payment history. ... |
CarMax, Inc. Consumer Loan managing the loan or lease January 20, 2016 - I am a - year old - Mom/single parent. I have a - & - year old at home. I am -, I have a -, so I needed something with parking sensors and a back up camera. I trusted CARMA- when I bought a - - - from CarMax in -, Tennessee with an original contract price of $27000.00 at 15.9 % simple interest through Carmax Auto Finance. The driver side door has a defect, and some body/trim damage. I purchased the - car at night, and the door damage is such that you can not see it unless you are looking for it. The bluetooth technology package does n't work, nor the DVD play... |
CarMax, Inc. Consumer Loan shopping for a loan or lease January 20, 2016 - I experienced discriminatory practices at the CarMax Dealership in - -, Illinois on Monday - -, 2015. I called the CarMax to inquire about a vehicle financing. I spoke with an agent by the name of -. I am an attorney in the Illinois area and sought to purchase a vehicle from CarMax. I have very good credit noted to be in a range over -. As such this would qualify my for some of the more competitive interest rates. When offered credit by the Carmax, I was told that I would only be eligible for a 13 % interest rate from available lenders. I have seen several other individuals w... |
CarMax, Inc. Debt collection false statements or representation attempted to collect wrong amount December 15, 2015 - My deficiency debt from Carmax was assigned to a debt collection agency, - - -. The amount was raised over $3000.00 without any proof of the interest rate or fees from the original contract. I spoke with - - initially and tried to settle this debt but have not been able to maintain any sort of communication with them. I have called multiple times and am told that someone will follow up on this case and call me back. I have also sent email correspondence on these dates ; - - 2015 - - 2015 - - 2015 I have reached out to the creditor, who still holds this debt, ... |
CarMax, Inc. Consumer Loan managing the loan or lease December 14, 2015 - On -/-/2015 carmax charged me twice & its on my bank statement & I faxed them a copy of the charges. They are still declining the double charge. Check # - is an unathorized charge. I need help ... |
CarMax, Inc. Consumer Loan managing the loan or lease managing the loan or lease December 2, 2015 - I received a 1 year anniversary of my CarMax jeep and was told I could apply for the skip a payment deferment after the 1 year. We had a medical issue and I needed to get the deferment for that car payment within the month. they told me I could and I talked to the corporate office and she said she received approval. I began getting calls from CarMax so I asked the Financial side if they showed the deferment they said no, it was not processed and the corporate advocacy person had made a mistake. She took it to get approval on it and it was finally put through. My credit was dinked as a result a... |
CarMax, Inc. Consumer Loan shopping for a loan or lease shopping for a loan or lease November 9, 2015 - I purchased a vehicle the first weekk of - 2015 from Carmax. I approved the carmax associate to run my credit - time and that was to get me approved. I got approved then i drove the vehicle and it had multiple problem so with the carmax guaranteed approval of satisfaction i took the car back and got another one. During that process i didnt know they were running my credit all of them times. After i fouind out i called up to the store and asked them why they ran my credit so many times and i was then told when you have multiple inquiries from the same company they will merge together and ... |
CarMax, Inc. Consumer Loan managing the loan or lease managing the loan or lease October 26, 2015 - I was sold a lemon. Battery keeps getting killed off. - will not fix the issue claiming I do not drive the car enough. There is a more serious problem going on. This in addition to fuel system pressure issues caused by faulty design of gas flapper. Even carmax corporate is giving me - and refuses to deal with the situation. Not to mention the car to loan value is -. USED cars are being sold for more than they are worth, and multiple tv ads all seem to claim that this process is normal and that this is a average car price. BlueBook clearly indicates that this is fraud.Consumers are not... |
CarMax, Inc. Consumer Loan problems when you are unable to pay problems when you are unable to pay October 21, 2015 - I have filed a previous complaint against carmax auto finance, they broke the law and aware of it but. Did not acknowledge it,, they called prior to the complaint and left messages and then called the same number multiple times each day, after they let. When I filed a complaint they stopped calling, they tagged my account with a - which I did not request, just want them to be respectful when they call. ... |
CarMax, Inc. Consumer loan problems when you are unable to pay October 1, 2015 - On - I was coerced into buying a used car from a used auto dealer by - individuals, who then drove off with the car and that was the last I saw of them. They threatened to do bodily harm to my family if I did not go along with them. To prove they were serious, while I was buying the car they had friends of theirs, go to my parents house and steal my motorcycle, fortunately my parents were n't home. It is important to note that I am - I and was completely off my medication and in a - ; which means I was not in a -. The monthly car and insurance payments came to $910.00 per mont... |
CarMax, Inc. Consumer loan managing the loan or lease September 18, 2015 - My husband has four years of spotless payments to Carmax with - late payment. Even though we called and explained the issue was due to a problem with the on-line system they refuse to adjust it. This would n't be such a big deal except it 's the ONLY thing on his credit that 's stopping us from qualifying for a home loan with his VA benefits. The car started breaking down about four months in. It has issues with - overheating and despite the fact that we purchased the extended warranty they only paid for about half the repairs ( it still is n't fixed ). I ca n't believe that given our fl... |
CarMax, Inc. Consumer loan shopping for a loan or lease July 13, 2015 - I went online to - and applied for an auto loan. I received acouple of offers and chose the one that I liked. I chose a company called-, 72 month term and a 5.99 % interest rate. I have used this companybefore and never had an issue. I previously used a check from this companyto buy a vehicle at CarMax in -, Tx. So I decided I would do the samethis time around. Except when I found a vehicle that I liked at CarMax, they told me they would not accept the check. I called - and theyconfirmed that they have an open business relationship with CarMax andnot sure why they would not accept ... |
CarMax, Inc. Consumer loan shopping for a loan or lease June 29, 2015 - I reviewed my credit report and found an auto loan issued by CarMax Auto Finance, - - -, -, VA - list. I do not have a car or loan with this company. I did accompany a friend to the CarMax dealership and he purchased a truck. At that time, the dealership indicated he ( - - ) was buying a car. They had me sign some paperwork. But I do not know what I signed and they did not provide me with documentation. I was approximately - year old ' working -. My income was sufficient to pay my own bills, but not someone else 's. The salesman indicated I would not be responsible f... |
CarMax, Inc. Consumer loan problems when you are unable to pay April 11, 2015 - I was not informed in writing regarding a possible charge off for bad debt nor given the chance to rectify the situation which I could have done. I have been paying on the car loan for four months not knowing it had been charged off. When I attempted to contact the company for past due amount and payoff quote I was denied the information. I was also harassed and threatened by a collection agency and she did n't provide me with a name of the agency or information on her call until she started calling around to people I know, which I am not sure how she got those numbers. I attempted to come to ... |
CarMax, Inc. Credit reporting incorrect information on credit report account terms April 8, 2015 - I went to Carmax - - -, -, IN - on - -, 2014 to possibly trade in and purchase a car, I did not buy that day. I went back with a friend on - -, 2014 and decided to purchase. - -, 2014 I wet back and exchanged the car, already financed through -Since then I have checked my credit and it was highly damaged from this purchase, Carmax went to - - - - - T- - ( - ) - - pulled my credit - times on - -, 2014, - times on - -, 2014 and - more time on - -, 2014 when I exchanged the car. - agreed to finance me rig... |
CarMax, Inc. Consumer loan problems when you are unable to pay April 1, 2015 - I purschased a car from Carmax back in 2013 and have not even had the vehicle over 24 months and the transmissioon has been replaced twice by - which carmax is contracted with and transmission was replaced again 3 months later and i 'm still having technical difficulties with the vehicle the transmission still signaling transmission hot idle engine, however I believe Carmax may have sold me a bad vehicle when i purschased the vehicle it had about - miles and now well under - again the vehicle should not have given me major problem in so little time, i believe i was leased a bad vehicl... |