CarMax, Inc. Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

CarMax, Inc. Consumer loan department,

Vehicle loan Problems when you are unable to pay Georgia

On - I was coerced into buying a used car from a used auto dealer by - individuals, who then drove off with the car and that was the last I saw of them. They threatened to do bodily harm to my family if I did not go along with them. To prove they were serious, while I was buying the car they had friends of theirs, go to my parents house and steal my motorcycle, fortunately my parents were n't home. It is important to note that I am - I and was completely off my medication and in a - ; which means I was not in a -. The monthly car and insurance payments came to $910.00 per month, for 66 months. The loan was financed through the a finance company owned by the used car lot company after I was denied by - other banks/finance companies. I had been unemployed for over 18 months and both my checking and savings accounts had negative balances. Also, my - credit cards were all past due. I do not understand why their finance company agreed to take a chance on me. I never had the funds to make a single payment, I opened a police report for theft by conversion. I tried to file a claim with the insurance company arranged by the finance company but The insurance company denied it because the car was stolen before my insurance coverage became effective on -, even though the car was sold though I made my - ( and only ) premium payment on the - The car was located - but it will be turned over to the finance company as they tried to repossess it a couple of months ago by sending a wrecker but I did not have the car and gave the wrecker guy a copy of the police report. I tried to resolve this with the finance company to no avail. The whole situation is overwhelming and I feel as though I have been a victim several times over.

CarMax, Inc. customer in Georgia
Oct 01, 2015

* Source: CFPB Complaint Database

CarMax, Inc. response to complaint:
Closed with explanation

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