CarMax, Inc. Consumer Loan Complaint

Vehicle loan Managing the loan or lease managing the loan or lease

CarMax, Inc. Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Tennessee

I was sold a lemon. Battery keeps getting killed off. - will not fix the issue claiming I do not drive the car enough. There is a more serious problem going on. This in addition to fuel system pressure issues caused by faulty design of gas flapper. Even carmax corporate is giving me - and refuses to deal with the situation. Not to mention the car to loan value is -. USED cars are being sold for more than they are worth, and multiple tv ads all seem to claim that this process is normal and that this is a average car price. BlueBook clearly indicates that this is fraud.Consumers are not made aware of blue book prices on these vehicles when making purchase.Additionally I am being consequented for being on - and getting paid around the -, not when they want to get paid.This is also common practice with - and -. Lender complains when they get paid after I do, and not before when funds are simply not available.

CarMax, Inc. customer in Tennessee
Oct 26, 2015

* Source: CFPB Complaint Database

CarMax, Inc. response to complaint:
Closed with explanation

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