CarMax, Inc. Consumer Loan Complaint

CarMax, Inc. Consumer loan department,

Vehicle loan Managing the loan or lease Texas

My husband has four years of spotless payments to Carmax with - late payment. Even though we called and explained the issue was due to a problem with the on-line system they refuse to adjust it. This would n't be such a big deal except it 's the ONLY thing on his credit that 's stopping us from qualifying for a home loan with his VA benefits. The car started breaking down about four months in. It has issues with - overheating and despite the fact that we purchased the extended warranty they only paid for about half the repairs ( it still is n't fixed ). I ca n't believe that given our flawless history, our customer loyalty, and the fact that my husband is a - military veteran, Carmax wo n't work with us in any fashion to resolve this issue. I REALLY expected that there would be SOME way we could resolve this, but I have heard from - different reps that there 's nothing they can do, even though I KNOW differently. The initial phone rep I spoke to lied to me saying it was illegal '' for Carmax to adjust the late pay on his credit, it took them a full week and about - posts to - to even get a call back from anyone.