Resources for resolving common issues with Credit Karma, Inc. products and services
You can reduce the number of unwanted calls from Credit Karma, Inc. you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting report or credit score March 11, 2017 - Late -/-/- I was checking my credit often and my score would slowly be going up although I really do n't have much good or bad. I went to - in -/-/- and when I got out I had multiple more hard checks and credit karma would n't even tell me my score. Also I have a delinquent account on there that say it was closed in -/-/-. They do n't even have info right. - I signed up for a pre paid card and they never sent it. I asked again once I did n't receive it then they hard checked my account again! Annual credit report would n't give my score online they wanted to mail it. I thi... |
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting report or credit score March 6, 2017 - I have reason to believe my identity has been compromised through Credit Karma 's website. I have attempted to contact them requesting alternative ways to log into my account and they have neglected to respond or at the least even address my concerns. The profile is registered under an email account I have no knowledge of but I have a good idea of who the culprit could be. I intend on filing a police report report but it is rather distasteful a corporation can extend access to my identity in seconds but ca n't help me in attempts to protect my privacy ... if emails are being sent by Credit Kar... |
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting report or credit score February 25, 2017 - Any time I try to acquire my credit report from any agency or company, they are unable to " verify my identity. '' I have had a credit card for over eight years now, and any time I try to check my score, I get the same response from every single company.... |
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting report or credit score February 23, 2017 - I 'm not able to obtain a credit report ; I keep getting a message that says my information does n't match.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report reinserted previously deleted info February 18, 2017 - Hard inquiries where removed from my credit report then added back on. When I called the customer service they were absolutely no help.... |
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting my free annual report February 6, 2017 - I tried to sign up with the credit karma app on my phone and it said my information does n't match. I do n't know what to do to make it match because I 'm putting my correct information in.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information January 29, 2017 - There are - addresses that are incorrect. - of them I believe was used for fraudulent activities. I 'd like the incorrect addresses removed.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information January 21, 2017 - credit report say 's that I lived at -, - -, -. pa - well that is wrong, I never lived at this address..... |
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting report or credit score January 8, 2017 - I am writing this letter to file a complaint against Credit Karma a.k.a creditkarma.com regarding making numerous request to investigate my consumer file. I believe that my Identity has been stolen because I am having a lot of issues retrieving any Credit information such has Credit Reports and Credit Score from all - Credit Bureaus. When companies are processing my applications for a credit card or a loan they are informing me that no credit history exist for me or that I have delinquent accounts. When I log into Credit Karma.com a message appears that my credit information does not exist... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information January 5, 2017 - I got an alert for a new employer listed and I am currently self employed. I need more information and Credit Karma has n't provided anything other than - -, 2017 - - as the new employer which is not me or my employer... |
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting report or credit score January 5, 2017 - Hi, I 've tried to see my credit score because I was denied of a credit card. There were certain questions I could n't answer, because I did n't have the correct answers to them. I 've put none of the above for all the loans they asked me about and I was informed that I was giving out the wrong information. I 've only took out a student loan. No car loans or mortgage loans. I think somebody has been using my information and now I ca n't even obtain my credit score. Can you please help me solve this so I can finally see my credit report.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report account status January 4, 2017 - On my account through credit karma I have negative remarks due to late payments. I believe this incorrect.... |
Credit Karma, Inc. Credit reporting credit monitoring or identity protection problem with fraud alerts December 29, 2016 - I was never informed that I have a mortgage and a car payment in my name when it would have been absolutely impossible for me to obtained either of those things considering my situation. However, when I attempted to log into my Credit Karma account those very things are the reason that I can not access my credit through their company. I informed them of this and made reference to how my statement/ defense of my credit could be verified and I have run into a brick wall. That person with those things acquired in my name has ownership of my life and my rights to the extremity that I have no acces... |
Credit Karma, Inc. Credit reporting improper use of my credit report report improperly shared by crc December 22, 2016 - Although Credit Karma is not a " reporting agency '', they claim to provide this service to consumers and if their information is no correctly accurate, it affects my decision to make a request for credit.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine December 21, 2016 - I have never had an - account.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information December 20, 2016 - I tried looking up my credit on creditkarma and could not get it to work until I tried using my father 's name with my social security number and it worked. I need to get my father 's name off of my credit report and social security number.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report account status December 12, 2016 - I use Credit Karma to keep an aprized of all action on my credit. Through Credit Karma I was offered a Pre-Approved - I applied, and got an approval within less than - seconds. I have allways understood that pre-approved things ussually do not result in a Hard Inquiry. Well they must have done - in less than - seconds. The next morning I checked my score on Credit Karma. My score had dropped - points for -, and - points for -. I do not recall giving permission to run a hard-inquiry, and everywhere I looked, a hard inquiry should only cost me - points. Not nearly -... |
Credit Karma, Inc. Credit reporting incorrect information on credit report account terms December 12, 2016 - - has decreased my credit score but does not properly state why, what bill was late or delinquent or what was added that decreased my score by up to - points!... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information December 11, 2016 - there is a address on my report that i never been or lived in my life... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information December 9, 2016 - The address on my credit report in incorrect I never resided at - - - - LA -... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information December 8, 2016 - There is name listed as - - - listed on my credit report. This middle initial is incorrect. My name is - - -. Thank you.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information December 3, 2016 - I was unable to register for creditkarma unless I used my married name. I have been divorced for several years and I was n't even married long enough to need to legally change my name. There is also an address on my credit report that does n't even exist.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report account terms December 2, 2016 - I have payed my - bank credit card down to - and Credit Karma still says its at -. Ive cancelled my - bank credit cart and Credit Karma still says that the card is open and valid. The information on my credit report is updated according to Credit Karma and is rarely accurate. This is partially effecting my credit score.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information November 8, 2016 - - addresses appear on my credit reports that I have never lived at. I have been a victim of identity fraud/theft before, and I want to make sure that my information is accurate. I do n't want to become a victim of identity fraud/theft again.... |
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting report or credit score November 6, 2016 - I am not sure exactly what may have caused myself to have a hard time getting a background check or creating a credit karma account to keep track of my credit scores. I got married 5 years ago and have changed my maiden name to my married name on both social security card and passport. In the past couple of years that I have applied for employment, for some reason, the employers could not pull up and files on me for a background check. And now that I 'm trying to create an account with credit karma, it seems that the information I have provided them was invalid. I have tried both my maiden nam... |
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting report or credit score November 2, 2016 - Please help two people are trying to open accounts and say they are me, they even opened an account with Credit Karma, under my email address, but has there own pass code, so I could not open an account at Karma. Could someone please call me asap, this is fraud, I can get any of my reports because they put phony info on apps they filled out, not since i cant answer some of there questions, I cant get my reports to see what these people are doing, I know one is my brother They robbed my home twice in 5 years. I am getting a lot of mail in there names sent to I have lived here 20 years, please c... |
Credit Karma, Inc. Credit reporting incorrect information on credit report account terms October 31, 2016 - Default judgement signed on -/-/2016. First payment to be made assuming in -/-/2016. Employer received wage with holding order sometime in - ( did not come registererd mail for accurate date ). Order dated -/-/2016. Funds were collected from -/-/--/-/2016 pay period. The information placed on my credit bureaus are inaccurate as well as different depending on which bureau. Contacted the attorney general of T- to discuss. They insisted local office would have information pertaining to resolutions of this matter. Local offices suggest the Texas AG main office and have not... |
Credit Karma, Inc. Credit reporting improper use of my credit report report improperly shared by crc October 31, 2016 - I have been working diligently to repair my own credit. My credit score was - two weeks ago, all of a sudden my score drops almost - points for no reason at all. I have paid my credit cards in a timely fashion. I have brought my utilization to the right percentage, and my score is continually dropping every day for no reason at all. My wife and I share the shame credit cards, and her scores are going up. All - credit bureaus are reporting my score inaccurately. My utilization is - % which is good, it dropped my score - point because of this good utilization. This is unethical, i... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine October 29, 2016 - there is a address that was never mine.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information October 27, 2016 - My - report lists an address I 've never lived at.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine October 25, 2016 - Checked credit score, they showed we have a home mortgage since 2012. This information is incorrect. We have no home mortgage.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information October 20, 2016 - There are - other addresses not associated with me and names... |
Credit Karma, Inc. Credit reporting improper use of my credit report report improperly shared by crc October 15, 2016 - no phone number to call company and ask how is checking my credit Loring, See if you 've made progress toward building a credit score. You last checked in on -/-/16. Credit Karma , Inc., -. - -, - -, CA -... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information October 15, 2016 - some is using an address that i have never lived at.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report account status October 14, 2016 - I have - Accounts Closed reporting by Credit Karma for - and - Credit Bureaus. I need clarifications of why/how this continues to reports ; if I did n't request closure? In fact ; all of the merchants were paid off in full..I HAVE CONTACTED ALL MERCHANTS. The response is that they have to report this way. My credit score decreased by - points instead of increasing ... I am debt free with the exception of our Real Estate loan.. Merchants should not be allowed to report an Account closed unless the consumer has requested ... Additionally this also impacts History/Length of time an Ac... |
Credit Karma, Inc. Credit reporting credit monitoring or identity protection problem cancelling or closing account October 14, 2016 - this case number was told by your office to me on the phone to go thru FTC. I did that but called FTC today and they told me this should be handled by your office. My complaint number with your office is - and the complaint # with FTC is -. This was a complaint to say : CREDITKARMA that reports what they say they get from the - credit reporting agencies of - and - is NOT correct. - DOES NOT have one of the collections that is showing in CREDITKARMA which brings my report number down with them. What I see is an error reporting from Credit Karma. I contacted them and told me th... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine October 9, 2016 - I have only lived in - there is a third address listed that is NOT mine Please take off my report... |
Credit Karma, Inc. Credit reporting incorrect information on credit report account status October 8, 2016 - If what I 'm addressing is not considered a valid " complaint '', I certainly would like for you to explain why and what actions I can take to change this reporting. Yes, I filed Chapter - Bankruptcy in - - and was discharged in - - and yes, I did include my mortgage company - based on my attorney 's request for documentation on ALL monies owed. He said I would be able to " keep '' my condo and I was within the law to do so. What I do n't like is my credit report is showing this account as " included in bankruptcy '', which is correct, but my account with - as " closed '' ... |
Credit Karma, Inc. Credit reporting credit reporting company's investigation no notice of investigation status/result October 5, 2016 - I submitted a dispute to - regarding - - - for a collection account that I did not recognize. During the investigation all - Credit Bureau 's place a dispute as well as for - that I did not know at that time it was linked to - - -. When the investigation was complete I received the results online but did not get any verification signature from either company stating that the account was mine. I received a notification on my credit monitoring that - was removed on - -, 2016 then readded back to my credit report on the same day - -, 2016 as a new account... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information October 3, 2016 - I have never lived at - - - - - - - ct... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information October 2, 2016 - Hi, I have Never went by the name - ..I would like that name removed please. Thank you, - - -... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine October 1, 2016 - Someone used my social security to use a - - security service. I have never owned any kind of security system and this is a fraudulent item - - - - - - -, 2014 Open $4200.00 - - - - - - - - - -, MO - ( - ) -... |
Credit Karma, Inc. Credit reporting incorrect information on credit report account terms September 25, 2016 - I have submitted a complaint about - -. After I submitted the complaint, they left an even more derogatory response than the one originally. Also, began the process of collections. I sent a check a long time ago to - - after an argument that lead to me asking my account be closed. The check was the total pay off amount. This was roughly a little over ago. Now, this was with the understanding during the argument that if I paid off the account we 'd call it " even '' and this account would be closed is perfect standing and no late payment if not able to be removed in full. I was told... |
Credit Karma, Inc. Credit reporting incorrect information on credit report reinserted previously deleted info September 23, 2016 - i applied for - personal loans on -/-/- it is saying that i have - inquiries thats not right... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine September 19, 2016 - I have never lived at - - -, -, - -. I have never worked at - -.... |
Credit Karma, Inc. Credit reporting improper use of my credit report report improperly shared by crc September 17, 2016 - - - a leanding copany checked my creidet report and didnt know anything about it... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information September 14, 2016 - A New York address is on my personal information. I have never lived in New York and this is the 3rd time I have reported this error! What do I have to do to have this wrong address removed?... |
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting report or credit score September 13, 2016 - Every time i try to check my credit score it says my personal information is incorrect. I put in all my old addresses and nothing.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine September 5, 2016 - I was previously married and as of that i resulted in having my last name changed to his about 5 years ago and now i am seeing hospital bills on my credit report that are not mine. I have not been to a hospital in years last time i checked out of one was one year and a half ago and i had medical insurance. I need help to get this straightend as i am trying to build my credit. Thank you.... |
Credit Karma, Inc. Credit reporting credit monitoring or identity protection account terms and changes August 31, 2016 - The issue is with Credit Karma. They are a 3rd party agency that gives out false information determines there own factors in credit scores and misrepresent the true score. My credit score changes with them almost daily and goes down even though there is no movement or nothing has changed on my credit report. These kinds of site should be put out of business for reporting false information and leading people to believe what they are reporting is true and accurate when it is not.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine August 29, 2016 - A hard inquiry has showed up on my credit report and I did not apply for anything, this is fraudulent. WE received a letter from the IRS stating that someone has our information and is trying to use it to get credit, etc.... |
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting report or credit score August 29, 2016 - I am paying - a month to CreditKarma for monitoring purposes, and I come to find out that they use a model known as " VantageScore 3.0 '' which actually nowhere near resembles what my actual FICO score is ; in fact, it 's actually grossly overinflated. I am not satisfied with their canned response that " it 's a different model. '' But should n't they be obligated to report my actual FICO score as they are branding their product with - 's labeling? I am onfused as to what the best service is for continuous monitoring of my credit score. Thanks!... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information August 23, 2016 - I do not open a credit card or anything else in the name of - - -. I want this removed from my credit information. Please investigate and see who opened that fraud... |
Credit Karma, Inc. Credit reporting incorrect information on credit report personal information August 20, 2016 - The address - that has been reported is not mine... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine August 19, 2016 - - / - - = -/-/- ( -/-/- ) ( -/-/- ) - - -/-/- ( -/-/- ) ( -/-/- ) - - - - - - - - -, Florida - - : - D.O. B : -/-/- ( -/-/- ) I paid into - - over - and all the rest of my bills I paid in over - Tell me how am I supposed to live if I ca n't use the credit cards to buy enough for me to make it from one week to the other without my credit score dropping back now under poor. I am ready to say - all the credit cards and just live, because the more I pay the lowe... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine August 17, 2016 - - and - have reported that there was an address change that is not true. I have never visited, lived in or know anyone in -, ca.... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine August 8, 2016 - There is a - - Credit card balance and negative report on my credit. The information is not mine. My wife has a - - credit Card, but I do n't. Nor is my name on the card.... |
Credit Karma, Inc. Credit reporting unable to get credit report/credit score problem getting report or credit score July 30, 2016 - I cant get my credit report... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine July 24, 2016 - The address below i do n't recognize I never live in T-. I never visit T- I assume some one is trying to commit fraud using my name. - - - - -, T- -... |
Credit Karma, Inc. Credit reporting incorrect information on credit report information is not mine July 19, 2016 - I got my Identity stolen, I have been reporting this over and over again. I know I did n't do some most of debt that is on my credit report. Like this one Creditor Contact Details - - - - -, - - ( - ) - And this - Creditor Contact Details CREDIT PLUS - - -, - - ( - ) - This - Creditor Contact Details - - - - -, - - ( - ) - Creditor Contact Details - - - - - - -, - - ( - ) - I have never been to any of these business 's Then I told about this one months ago - -, - Collectio... |