Credit Karma, Inc. Credit Reporting Complaint

Credit Karma, Inc. Credit reporting department,

Unable to get credit report/credit score Problem getting report or credit score Hawaii

I am not sure exactly what may have caused myself to have a hard time getting a background check or creating a credit karma account to keep track of my credit scores. I got married 5 years ago and have changed my maiden name to my married name on both social security card and passport. In the past couple of years that I have applied for employment, for some reason, the employers could not pull up and files on me for a background check. And now that I 'm trying to create an account with credit karma, it seems that the information I have provided them was invalid. I have tried both my maiden name and married name but nothing came up. Please, any help would be appreciated!