Resources for resolving common issues with Webster Bank products and services
You can reduce the number of unwanted calls from Webster Bank you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Webster Bank Bank account or service account opening, closing, or management July 14, 2016 - I have an HSA account with HSA Bank. On -/-/16, I submitted paperwork to close the account and transfer the balance to my new HSA account. I have an email from the person I sent the paperwork to confirming that they received it and forwarded it on to their operations for account closure on -/-/16. On -/-/16, I logged on to the account to see if the transfer was completed. I noticed I was charged a $2.00 service fee for the cash portion of the account on -/-/16 I ( which seems acceptable considering the paperwork was just submitted that day ). However, I noticed I was ... |
Webster Bank Bank account or service account opening, closing, or management June 22, 2016 - I have a HSA account with hsabank, a division of Webster Bank N.A. from my prior employer. My new employer offers the high deductible medical coverage with a HAS account and it turns out my new employer also uses hasbank. In early - of 2016 I called hasbank and requested they transfer the remaining funds from my prior account to my new hsa account with my new employer. The hsabank customer service representative took my information and submitted the request. As of - -, 2016 the transfer has not taken place. I have call hsabank several time to ask why and the customer service represent... |
Webster Bank Bank account or service using a debit or atm card June 7, 2016 - After seeing a debit card transaction on our account that I did not recognize, I researched as much as possible by contacting the company in question several times. They had no information as to why we would be billed as we were n't even in their system. I also checked with our insurance company which did not have any such billing through them. We never received a statement from our insurance company pertaining to this transaction nor had we done business with this particular company. I contacted via phone HSA Bank and spoke with -. She canceled the card and emailed a transaction dispute fo... |
Webster Bank Bank account or service account opening, closing, or management June 1, 2016 - I opened up a bank account under an offer for a $350.00 opening bonus but have not received the bonus despite multiple phone calls with the bank. I met all the requirement : I opened it online ( " You can open online '' per their website copy ) within the relevant time period, met the minimum balance requirements, and completed 5 bill payments by -/-/16. I was supposed to receive the $350.00 bonus by -/-/2016, but still have not as of today, despite multiple phone calls and promises to investigate.... |
Webster Bank Bank account or service problems caused by my funds being low May 20, 2016 - Account minimums were raised without my knowledge that triggered fees. The account is split between cash and investments, and the cash portion became too low and this triggered monthly fees. Because I do n't check the account often ( it is a dormant HSA ), I did not see the fees until 1.5y later. Customer service waived 3m of fees after I brought this to their attention.... |
Webster Bank Bank account or service account opening, closing, or management May 12, 2016 - I opened an HSA account with my employer beginning in -/-/- through HSA Bank ( a division of Webster Bank ). It was free as long as I kept my insurance plan with my employer. I ended up leaving my employer -/-/-. However, I kept my insurance plan through COBRA. I believe the computer realized I left the company and began charging me a $5.00 monthly fee. I was charged for three consecutive months. But then, it appears, HSA Bank received notification I was still on the company 's insurance plan. So, the fees stopped. The - $5.00 fees were charged in error. I have called HSA Bank... |
Webster Bank Bank account or service account opening, closing, or management May 3, 2016 - have attempted to transfer my hsa account from HSA bank to - - since -/-/-.2 or 3 attempts were made by - - and they indicated no response from HSA bank and when I contacted - by phone their rep found the 20 to 30 minute phone delay to speak to anyone was the norm. So I attempted to contact - where my investment portion of the was and see if HSA bank had contacted them and secondly if there a backdoor means to contact HSA Bank but the rep said no and he told me just to wait 30 minutes on hold. I finally sent another e-mail to HSA bANK about the the inability to reach a r... |
Webster Bank Bank account or service account opening, closing, or management April 29, 2016 - Ive been trying to close my account for four months, over the phone with customer service, but they always hang up on me. ... |
Webster Bank Bank account or service deposits and withdrawals March 22, 2016 - I have requested my money from HSA Bank ( R ) is a division of Webster Bank, N.A., Member - - and they told me it will take up to 30days for me to get my money. The bank refused to let me speak to anyone else. ... |
Webster Bank Bank account or service deposits and withdrawals February 5, 2016 - My HSA account was transferred from - when HSA Bank acquired those assets. The investment portion of the account was moved into a mutual fund company ( - ) [ no input from me ]. Once I became aware of this I explained I do not want any money to be there, ever. HSA bank moved the money to the cash portion. Ok so far. Then the funds were moved back against my instructions to the investment account. Once I became aware of this, the value of the holdings had declined due to market changes. I brought this to the attending of ( many ) people at HSA bank, and for more than 2 months they have be... |
Webster Bank Bank account or service account opening, closing, or management February 3, 2016 - I received a - tax document ( showing a gross distribution of $120.00 ) from 'HSA Bank , a division of Webster Bank , N.A. '. I do not remember having an HSA account there. When I try to access 'the account ' on their website, it says " user not found ''. I called up and the client representative also could not locate my account. Can someone responsible from the bank clarify if I have an HSA account with the bank or not? ... |
Webster Bank Bank account or service account opening, closing, or management January 31, 2016 - I GOT APROMOTION AND IT WAS A WEBSTER BANK BONUS OF - OR - DOLLARS DEPENDING ON WHICH REQUIREMENTS YOU COMPLETED AND COMPLIED WITH.E-HIBITS SHOW WHAT THEY WERE AND SIMPLY ONE HAD TO OPEN ANY TYPE OF CHECKING ACCOUNT AND EITHER HAVE A DIRECT DEPOSIT, HAVE - DEBIT TRANSACTIONS, OR - BILL PAY FOR -.IF ONE WISHED YOU COULD HAVE A FULL SECOND AVERAGE MONTHLY DEPOSIT OF - FOR - - CARD BONUS MAILED IN 4 TO 6 WEEKS AS THE WEBSTER BANK PROMO PAGE SHOWS AS AN E-HIBIT..OR FOR THE FULL SECOND MONTH HAVE AN AVERAGE BALANCE OF - AND RECEIVE AS ABOVE - BONUS IN THE SAME TIMETABL... |
Webster Bank Bank account or service account opening, closing, or management January 19, 2016 - In - 2015, I initiated an HSA rollover with HSA Bank from my account at their bank to my new account at - Bank. On - -, I received an email from HSA bank from - - to contact HSA Bank. I called on - and spoke to - -, who said the form I sent was not legible. On -, I emailed a legible form to -, who said they would process my transfer. On -, I received another email from HSA Bank ... this time from - -, who asked for verbal confirmation to go ahead with the transfer, which I confirmed. I 'm not sure why they needed a verbal confirmation and why it would ... |
Webster Bank Bank account or service account opening, closing, or management January 2, 2016 - I have accounts with the Webster Bank, but the bank has not treated me fairly. The bank has either used other institutions some of which they are connected with through various services such check writing. When you need a check, the bank tells you that they will order them for you at a fee. Recently, I ordered a bunk of checks at $26.00. The Bank returned the payment and charged my account a fee of $37.00 despite having money in the Saving account. Now instead of paying $26.00, I will buy their checks for $62.00. Because the bank controls this transaction and they know I cant put stop ... |
Webster Bank Mortgage application, originator, mortgage broker November 12, 2015 - I have a mortgage with Webster Bank on a condo worth $100000.00. The balance after 12 years is $47000.00 and the mortgage started at about $59000.00. My car broke down from shoddy repairs at a dealer and I applied for a Home Equity Line of Credit for $5000.00 to $10000.00 and the rejection letter I got today says I applied for a loan fro $32000.00. They are a predatory lender when trying to refinance or apply for refinance or anything regarding an existing mortgage. I asked for a copy of my application I made over the phone with my local branch - and have n't gotten it yet. I wa... |
Webster Bank Mortgage settlement process and costs November 2, 2015 - I - - applied for a mortgage on or about the year of -/-/-. I applied for a mortgage amount approximately of $100000.00. I filled out a - form and supplied all necessary documentation along with signing a - form so Webster bank who originated this no income check subprime mortgage could verify I can afford it. Webster bank who originated this mortgage committed fraud in the fact that they never audited and ordered my - directly from the IRS to verify my actual income and stated what it was instead. The current mortgage with Webster Bank loan # - on my Owner Occupied Pr... |
Webster Bank Bank account or service account opening, closing, or management September 27, 2015 - I worked for - from -/-/- to -/-/-. I had the HSA account with them. HSA account was maintained by : HSA Bank--, WI --Customer ServiceEnglish : ( - ) --It was never told to me by - or - ( website via which we hold the hsa account and do various transactions ) and by this HSA bank itself that they are such a high maintenance bank. When i left - - i contacted them ... they told me if i keep the account with them-they will be charging me $6.00 per month ... I had a healthy balance of more than $3000.00 always with them so obviously they were making m... |
Webster Bank Mortgage loan servicing, payments, escrow account September 25, 2015 - My mortgage company, Webster Bank, NA, is charging me $5900.00 for hazard insurance, because they claim that I have not provided proof of hazard insurance coverage. I provided proof of hazard insurance coverage six times by fax as well as once by mail. I have called the bank 's insurance company approximately 5 times. Each time they send me a letter stating that I must provide proof of hazard insurance coverage - the same hazard insurance coverage I have been providing over and over again. The bank is violating the terms of the mortgage by charging me for hazard insurance when the building ... |
Webster Bank Mortgage settlement process and costs July 15, 2015 - We have been pressured by Webster to go along with their requirements in our short sale although we were able to show hardship thru divorce and loss of income. Despite our attempts to work with them, they would not budge. They told us if we did n't make a decision in 24 hours they would take us to court. Although it would strain us, we agreed from fear. Once we agreed, we sent them a money order immediately and signed the agreement. It has now been a month and they have not fulfilled their obligation. Our short sale is in danger of falling thru and we would be forced into bankruptcy. ... |
Webster Bank Bank account or service account opening, closing, or management July 8, 2015 - As part of my Health Care Plan for 2015 with my last employer, I opened an HSA Account, which is with HSA Bank, subsidiary of Webster Bank. I enrolled for electronic statements and here is where the problems started. I have not been receiving my statements, including the alert informing me that my statement is ready for viewing/download. When I log into my account online I see the activity on my account including the monthly service fee, but when I click on the Statement Tab to view my statement no statements are available. I have called customer service each time and I 'm told the same thing,... |
Webster Bank Money transfers incorrect/missing disclosures or info June 19, 2015 - On - -, 2015 I initiated an international wire transfer for $30000.00 from Webster Bank at - - - -, -, CT. The money for this transfer was coming directly from my personal checking account at this bank. On -/-/2015, I got word from the intended recipient of the wire transfer that the - number had not been included in the information on the wire transfer and without it the funds would not be available to said recipient. I returned to the branch where a wire investigation form was filled out and faxed to the wire transfer department to send to the recipient 's bank. O... |
Webster Bank Bank account or service account opening, closing, or management June 13, 2015 - HSA Bank- - - -, - - -, WI - -On - -, 2015, I received a notice that my account had been inactive for - years and it was going to be closed. During this time I had made multiple calls regarding the account, have accessed my account online, and on -/-/15 transferred $2000.00 from my investment account into my cash account. Also I was unable to reset my password to access my account and the answer to the question of my father 's middle name was deemed incorrect once I was able to reset my password with telephone help from the bank. Something is not rig... |
Webster Bank Bank account or service account opening, closing, or management May 4, 2015 - I have been struggling with HSABANK since - 2014. Their website does n't provide accurate information about account balance, beneficiaries, and does n't allow me to transfer to my investment account to manage it. Their so-called customer service is inept. Since this is an internet bank a non-functioning website is the same as if they were closed or out of business. They do not respond to information requests. ... |