Webster Bank Bank Account Or Service Complaint

Webster Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Nebraska

I have an HSA account with HSA Bank. On -/-/16, I submitted paperwork to close the account and transfer the balance to my new HSA account. I have an email from the person I sent the paperwork to confirming that they received it and forwarded it on to their operations for account closure on -/-/16. On -/-/16, I logged on to the account to see if the transfer was completed. I noticed I was charged a $2.00 service fee for the cash portion of the account on -/-/16 I ( which seems acceptable considering the paperwork was just submitted that day ). However, I noticed I was also charged a $2.00 fee on -/-/16 for the investment portion of the account ( which was never actually opened or invested when - HSA transferred to HSA bank ). This charge came11 days after the account closure form was submitted and received by their operations. I understand if the transfer was not completed, but there should have been a control to turn off fees by this point. After seeing this fee, I called HSA bank on -/-/16, to see if something was wrong with the paper work. They told me they were


had to provide verbal approval after clearly trying to close my account twice already. I logged on to my account -/-/16 to see if the account had been closed. It is still open and I noticed that I was charged another $2.00 fee for the cash portion of the fee and I know that any day I would have been charged another $2.00 fee for the investment portion. I called -/-/16 and asked why I am being charged fees 33 days after submitting account closure paperwork and why my account is still open 42 days after submitting account closure paperwork. They told me they are about 2 months behind on account closures. This means they are making $2.00 to $5.00 a month from who knows how many people that have attempted to close their accounts. This is n't even mentioning the fact that I have lost potential investment gains on the close to $8000.00 that would be invested at my new HSA account if the money were transferred in a reasonable amount of time. They said they would make a note to stop charging me fees, but we will see what happens and how much longer I have to wait to get my money.