Webster Bank Bank Account Or Service Complaint

Webster Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Arizona

In - 2015, I initiated an HSA rollover with HSA Bank from my account at their bank to my new account at - Bank. On - -, I received an email from HSA bank from - - to contact HSA Bank. I called on - and spoke to - -, who said the form I sent was not legible. On -, I emailed a legible form to -, who said they would process my transfer. On -, I received another email from HSA Bank ... this time from - -, who asked for verbal confirmation to go ahead with the transfer, which I confirmed. I 'm not sure why they needed a verbal confirmation and why it would take 12 days to ask for -. Around - -, I noticed that my funds still had n't been transferred, so I called to ask the status and they said they had n't processed due to my brokerage account not closing ( which it had ) and a couple of pending debit card transactions. On - -, the pending transactions went through. On - -, my funds still had n't been transferred and my account with HSA Bank was still showing as active. I called HSA Bank on - - and asked the status of my account and they said it would be 4-6 weeks to process. On that phone call, I asked them to put me in touch with a supervisor. After holding for about 20 minutes they said there was no supervisor available. Also on that call, I asked them to send me an email when the check was mailed and I was hung up on.