Webster Bank Bank Account Or Service Complaint

Webster Bank Bank account or service department,

Other bank product/service Account opening, closing, or management California

I opened an HSA account with my employer beginning in -/-/- through HSA Bank ( a division of Webster Bank ). It was free as long as I kept my insurance plan with my employer. I ended up leaving my employer -/-/-. However, I kept my insurance plan through COBRA. I believe the computer realized I left the company and began charging me a $5.00 monthly fee. I was charged for three consecutive months. But then, it appears, HSA Bank received notification I was still on the company 's insurance plan. So, the fees stopped. The - $5.00 fees were charged in error. I have called HSA Bank three times to get the fees reversed. At first, I was promised they would be taken care of. On the third call, I was told they were charged by a third-party called -, and that I would have to contact them. I also called them. They said they would resolve my fee complaint, but it was never handled. I then reached out to HSA Bank again via email and they still did not correct the fee error. It has now been more than 15 days with four phone calls and two emails with no resolution over $16.00.