Webster Bank Bank Account Or Service Complaint

Webster Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Ohio

have attempted to transfer my hsa account from HSA bank to - - since -/-/-.2 or 3 attempts were made by - - and they indicated no response from HSA bank and when I contacted - by phone their rep found the 20 to 30 minute phone delay to speak to anyone was the norm. So I attempted to contact - where my investment portion of the was and see if HSA bank had contacted them and secondly if there a backdoor means to contact HSA Bank but the rep said no and he told me just to wait 30 minutes on hold. I finally sent another e-mail to HSA bANK about the the inability to reach a rep ( 20 to 30 min. hold time ) versus a one min. hold time at - - and a nice rep at HSA bank helped over the course of a few days to try to figure out where the problem. We finally figured out that the investment portion had to be resolved first but no indication of the problem was stated in the first e-mail I received. It SEEMS every effort is made prevent the customer from transferring their assets to a different place.AS of today another - to 10 days after the investment funds have been made liquid and in their cash account, there is no movement.Every month I am charged a fee of $5.00 a month and I have not used this account all year waiting for the transfer to take place. Each month this goes on I have no access to the funds either to use or invest but the fees keep coming and their is no one to penalize or force HSA bank to make this transfer.A 3 TO 4 month seems quite unreasonable.