Webster Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Webster Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

My mortgage company, Webster Bank, NA, is charging me $5900.00 for hazard insurance, because they claim that I have not provided proof of hazard insurance coverage. I provided proof of hazard insurance coverage six times by fax as well as once by mail. I have called the bank 's insurance company approximately 5 times. Each time they send me a letter stating that I must provide proof of hazard insurance coverage - the same hazard insurance coverage I have been providing over and over again. The bank is violating the terms of the mortgage by charging me for hazard insurance when the building is already covered with adequate hazard insurance. They seem not to care about this.

Webster Bank customer in New York
Sep 25, 2015

* Source: CFPB Complaint Database

Webster Bank response to complaint:
Closed with explanation

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