Selene Finance Mortgage department,
FHA mortgage Loan modification,collection,foreclosure Florida
This incident started - - with - - -, I was for a loan modification that my daughter had applied for to reduce her interest rate, my husband is a cosigner on the account so it has directly impacted him. During the time of the loan modification - - - sold the loan to Selene Finance, which in turn took until - of - to complete. In the mean time she was making all payments as requested by - - -, completed the trial period of restructured payments assigned by - - - to redo the loan with a lower interest rate on - of -. Since then she has been getting late notices and has been put in the credit bureau for non payment due to the change of payments made by - - - and - -, the amount of payment were changed by the bank from $930.00 to -, but during the course of the transition between banks and them modifying the loan it took a year and them holding the payment in an unapplied funds account causing credit damage to them and my husband. We are still fighting with them and the credit bureau to fix this matter, my husbands score went from excellent - to fair -, he closed a business down with perfect credit and now due to the lack of concern on the banks concern has had his credit ruined due to someone not being able to do there job. We do hope you can help rectify this matter. We will be glad to send you all documentation to support this issue.
Selene Finance customer in Florida
Jun 30, 2015
* Source: CFPB Complaint Database
Selene Finance response to complaint:
Closed with explanation
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