Selene Finance Mortgage Complaint

VA mortgage Loan modification,collection,foreclosure

Selene Finance Mortgage department,

VA mortgage Loan modification,collection,foreclosure Florida

DO NOT CLOSE THIS COMPLAINT '' I have contacted this office on numerous occasions regarding the issues with my mortgage company. Since -/-/2014, I have had nothing but issues with how things are handled. I reached out the VA office - - - - to assist me with the loan modification and getting things completed. After receiving the the - package - - - ) from Selene Finance I realize that the documents were expired ( probably the ones that should have been mailed out back in - - and the discrepancies with the information listed. I emailed - - the copies and she agreed that I should not sign them. She advised me that she was working closely with the VA Coordinator from Selene Finance. Shortly afterwards I received another loan modification ( - - ) ; which I returned to Selene Finance unsigned, with a note stating for the - time that - - is no longer on the recorded on the deed of this property since I was advised by previous lender to remove him in order to do a deed in lieu ... if Selene Finance was really doing their job then they would know this already. Before sending the package I tried calling Selene Finance numerous times at the phone number listed on the documents only for the number to be busy each time. I do n't find them to have any concern for resolving my concerns. I thought with all of the incentives that mortgage companies receive for loan modifications I thought this would be completed.

Selene Finance customer in Florida
Jun 08, 2015

* Source: CFPB Complaint Database

Selene Finance response to complaint:
Closed with explanation

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