Selene Finance Mortgage Complaint

VA mortgage Loan modification,collection,foreclosure

Selene Finance Mortgage department,

VA mortgage Loan modification,collection,foreclosure Pennsylvania

In late -/-/-, I had financial difficulties because prior to that my wife was n't fully covered for -, because she was n't old enough for medicare. She had an accident and -. - - at the time had my mortgage. - informed me not to pay the mortgage as they ( - ) were working on a loan modification. I had sent them everything that they required from me. This was a VA mortgage. I found out that - sold the mortgage to Selene Finance and that Selene is the sister company of -. Selene Finance contacted me and also stated to me not to pay the mortgage as they were working on a loan modification as well. I gave them the same information that - had wanted. Later, I received a letter back in -/-/- that Selene wanted me to do a Short Sale with a forbearance program. This was a shock to me and my wife for we never saw this coming for they were supposed to be helping me to obtain a loan modification. I was very upset and felt betrayed and used by the bank. Why did n't they tell us to put our house


and that the VA sent paper work to the bank for this appraisal. The appraiser stated that all the additions and ugrades did not count at all, ie : morning room, sunroom, extended family room, porch, - car gargage, enlarged master-suite and bath, all the wood flooring throughout the house etc. We were upset at that because that was a large part of the purchase price for the home. Appraiser said our house was beautiful and turn key ready for anyone that wants to buy. He also asked, Why would - like you want a house this big ''. You should get a small house. Meanwhile, another realtor, - - - brought by parents of a client that was coming back from - to the USA and were looking for a home. They, the clients put in an offer to purchase our home but our realtor ( - - ) never presented the offer to us, instead we found out that she put in a counter offer asking the clients to pay $ - more for closing, but was actually trying to get money for her Lawyer. - informed us of this action with - - -. The buyers walked. I fired - -, our realtor from being our agent and informed the Bank ( Selene Finance, - - ) and she was upset at me for firing her. I had called her Lawyer ( - - from - NC ) - - informed me that he only works for the buyer and seller and never asks for money for closing or from the realtor, his fees are paid through the bank in a short sale. The bottom line is when we hired another realtor - - told the realtor what the bank needed and - ( new realtor ) tried to work with her but she kept changing the price. At the last minute we had a buyer fir $ - and - - told - the VA wanted more money. - asked me if I had -, I said no. I also called VA they told me they never ask for money. The bank told me they were going to foreclose on -/-/-, MY wifes birthday. But the Bank never gave me a letter of the date. The buyer walked away then bought the hose in forecloser. I called the - in - and the Head of it told me that the Bank, Realtor and buyer was in a - as it is a criminal offense.I sent all this info and more to the Attorney General Office in SC, and so far I have not had a call back on it, Selene as I had found out later through blogs have done this to most everyone. They to me stole our house and I hope no one else falls pray to their scams.

Selene Finance customer in Pennsylvania
May 20, 2015

* Source: CFPB Complaint Database

Selene Finance response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more