Review and analysis of over 101 Va Mortgage complaints against USAA Savings
USAA Savings consumers have reported over 101 official complaints related to VA mortgage. Out of the 101 consumer complaints against USAA Savings, 19% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 97% were processed in a timely manner. 23% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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USAA Savings Mortgage loan servicing, payments, escrow account March 14, 2017 - I purchased a property using a VA Loan on -/-/- through USAA. My closing attorney paid the -/-/- property tax ( $1400.00 ) on -/-/-. The Mortgage company paid the property taxes again on -/-/- with funds from my Escrow account. The Mortgage company acknowledged verbally on the phone that they had made a mistake and that once they had received a refund from the County Tax office, they would deposit $1400.00 back into my Escrow account and reassess my Escrow payments. On -/-/- I spoke with a customer service manager, - and he said the funds would be deposited back... |
USAA Savings Mortgage application, originator, mortgage broker March 7, 2017 - In the process for applying for a mortgage loan, USAA pre-filled items in the loan disclosure packet that were factually inaccurate and material to the process. After four ( 4 ) requests to update the information, they simply said they would take care of it, but the debt to loan ratio they quoted when denying the mortgage loan means they did not actually update the packet with accurate information. Furthermore, when they called stating that the loan was denied, I asked what information the underwriter used ( because the ratio they quoted was not possible under multiple scenarios ). They refus... |
USAA Savings Mortgage loan servicing, payments, escrow account January 12, 2017 - My mortgage company ( USAA ) failed to pay my insurance company out of escrow. I spend days of attempting to get them to pay and eventually had to pay the insurance company myself and get reimbursed after the fact. This was in - Florida in the days leading up to - and caused my family intense emotional distress. I was eventually reimbursed for the additional money I paid in but only after about 50 hours of attempts to resolve the problem.... |
USAA Savings Mortgage application, originator, mortgage broker December 21, 2016 - I contacted a USAA loan officer for a quote on VA 30 year fixed rates. I informed him I was shopping around for the best rates on VA loans, at which point he informed me that all VA home loan rates are standard for lenders, giving me no reason to shop around. This was my first time using the VA home loan and technically my first time purchasing a home. I come to find out later that VA home loan rates differ from lender to lender. I discussed the issue with his manager, and he said there is nothing they can do. I asked him to review the recorded conversation. He said it was n't recorded, appare... |
USAA Savings Mortgage application, originator, mortgage broker December 20, 2016 - My husband and I are both Veterans. We are divorcing and agreed he would take the house that is in both of our names, but under my VA entitlement. We were in the process of refinancing it out of my name and solely into his. We did the quit claim deed, got his -, paystub ( $3500.00 bi-weekly ), letter of verification, everything asked for. He was set to close on - - and I moved forward making an offer on a home for me and our kids. Communication break downs, misinformation changing of stories started happening two weeks before closing. They could not verify occupancy which made no se... |
USAA Savings Mortgage application, originator, mortgage broker December 20, 2016 - I attempted to refinance my mortgage. I was emailed documents to sign electronically to continue with the loan process. In the documents it stated a - dollar loan amount instead of the - dollar loan amount. The company refused to correct the issue and told me to just sign the - dollar document.... |
USAA Savings Mortgage loan servicing, payments, escrow account December 15, 2016 - USAA FEDERAL SAVINGS BANK 's failure to report in a timely manner my mortgage and mortgage payments to the Credit Reporting Agencies is hurting my credit. USAA was contacted by me and requested first in - 2016 by me too report my VA Mortgage Loan and payment information. Still it has not been done, as of this date. I now have - reporting : " What 's hurting your score. There is insufficient information about mortgage accounts. You either have no mortgage accounts, or there is insufficient information about mortgage accounts, in your credit file. People without mortgage accounts or those... |
USAA Savings Mortgage settlement process and costs December 13, 2016 - I contracted with USAA Federal Savings Bank to refinance my existing 30 year, fixed rate, VA mortgage held by -. USAA provided a competitive rate and agreed to pay the closing costs ( including the VA funding fee ) for the loan. Additionally, I am a long time, loyal USAA member with multiple products including auto insurance, homeowners insurance, life insurance, and primary banking ( deposit accounts ). The loan closed on -/-/- at my home ( -, GA - ) with - ( USAA 's title company ) and - performing the closing. -, Esq. handled the transaction personally. The loan w... |
USAA Savings Mortgage application, originator, mortgage broker December 13, 2016 - I submitted application for loan with USAA bank. I provided all documents required. I received a verbal notice stating the loan was denied because I received a raise in pay. I stating that is logical - I can afford the home and so I applied for the loan.. I have never heard of denying a loan because of my income.... |
USAA Savings Mortgage settlement process and costs August 21, 2016 - I am in the process of purchasing my first home. On - - 2016 I received the Closing Disclosure for my mortgage application. The Closing Disclosure indicated a change in the " Calculating Cash to Close '' section in the " Adjustments and Other Credits '' line item. In the Loan Estimate I received on - - 2016 this line item indicated " $0.00 '' and on my Closing Disclosure it indicates " $840.00 ''. While I was prepared to absorb some additional cost this was a shock. Section K of the Closing Disclosure I received indicates this adjustment is due to " Items Paid by Seller in Ad... |
USAA Savings Mortgage settlement process and costs August 18, 2016 - I applied for a $0.00 down payment VA loan through USAA and after being told I was pre-qualified and subsequently approved I was then asked to provide a down payment of approximately $9200.00. It was only 2 weeks before closing and after my appraisal and inspection had been paid for and after I informed my landlord I was moving out. I was told I had a loan and then all of a sudden I was unfairly being required to come up with this large amount of money in just a matter of days or I would have ended up homeless. This was very unfair and deceptive and I also never received a clear explanatio... |
USAA Savings Mortgage credit decision / underwriting August 17, 2016 - To whom it may concern, I would like to establish a formal complaint against USAA Bank. I submitted an application for a VA loan ( refinance ) and was mislead throughout the full process. I was pre-approved and submitted all associated documents as requested. After having everything submitted and reviewed, they had me conduct an appraisal and a termite inspection. About 7 weeks into the application process I verified that no other documentation was needed and they confirmed that my loan was clear to close. I then received the final disclosures and then was asked via phone if I wanted to roll o... |
USAA Savings Mortgage application, originator, mortgage broker August 10, 2016 - - - - # - Originator - - - - # - - - - - # - - - - # - - - - - - # - - - USAA ID # - Complaint 1 1 ) USAA - - - - number - purposely and willfully deceived me by committing to a 30 Year Fixed mortgage on my property located at - - - - CT - then recanting her decision by having - - - - state on - - 2016 & quot ; Due to rental losses we are not able to secure an approval & quot ; Fearing total incompetence on USAA & # - ; - part I asked for an email outlining wha... |
USAA Savings Mortgage loan servicing, payments, escrow account July 27, 2016 - I refinanced my home mortgage in - 2016 with USAA Federal Savings Bank. $1400.00 was deducted from my checking acct and a cashier 's check was mailed by my bank - to USAA Bank for receipt by - -, 2016 for my first payment. I followed up with a call to USAA Bank on - -, 2016 and spoke with - in customer service. - stated that they did n't receive the funds that it was n't in their system. - said to call back in five to seven business days. I called again - -, 2016 and spoke with - in customer service. - stated that they never received the payment and tha... |
USAA Savings Mortgage application, originator, mortgage broker July 5, 2016 - Closed on a home on - -, 2016. Received a notice in the mail from USAA saying they " completed an analysis of your escrow account, and has adjusted your mortgage payment to reflect changes in your real estate taxes or property insurance. '' The difference in our monthly payment is $240.00. How can they raise our mortgage payment if we 've already closed and signed based on a completely different agreed upon payment? Why was n't an " analysis '' done before we closed?... |
USAA Savings Mortgage application, originator, mortgage broker June 30, 2016 - On - - 2016, I joined USAA as an automobile insurance customer. On - -, I used USAA 's online mortgage application tool for a VA loan. On - -, I was pre-qualified for $ -. USAA 's website instructed me to " go out and place an offer '' on a property. I was searching for a condominium in - and although the number of VA qualified condos are very few, I did find a - bedroom and asked my USAA representative, - - ( -, ext. - ) to provide my real estate agent an - pre-qualification form to attach to my offer. She did so ( attachment - ). Unfortunately, I ... |
USAA Savings Mortgage loan servicing, payments, escrow account June 17, 2016 - My VA mortgage with USAA was paid in full through refinancing with - - on -/-/16. There was an escrow account in the amount of $3300.00 to be refunded and mail to me at the address they had on file. To this date -/-/16 I still have not received the escrow refund. I feel this is an abusive amount of time specially in the digital age we live in. ... |
USAA Savings Mortgage loan servicing, payments, escrow account May 16, 2016 - We have a VA Guaranteed Mortgage loan with USAA since - -. let me number the problems we had and still have with them : # We told USAA is the lender and servicer for loan. But every time we have to call USAA, they made us deal with 3th.parties ( their servicer ) # - We got a call from USAA in order to refinance our mortgage for lover interest rate. We told it will reduce monthly payment. And no out of pocket expenses from us. We agreed so. At the end of process, we have to wrote a check for $80.00. # We told " Mortgage insurance will finance with new loan ''. So we call them to ma... |
USAA Savings Mortgage application, originator, mortgage broker April 26, 2016 - In - I called a loan originator at USAA to get pre-approved for a VA home mortgage loan. During that phone call I thoroughly explained that I had, at the time, worked for my current company for 1 year and 3 months. I also explained that I am paid an hourly rate on a guarantee of 70 hours a month, unless I work more, then I am paid for the hours I work ( which is on average around 85 hours a month ). Based on that information, the originator pre-approved us for a certain amount under the income of about - pay hours a month ( my actual income ). We then used that pre-approval to find a hou... |
USAA Savings Mortgage application, originator, mortgage broker April 19, 2016 - STATEMENT OF PROBLEM : We applied for a VA Mortgage Loan through USAA.com. We received a mortgage Pre-Approval letter from USAA. We sent an Offer to - at - - - - -, Mo -, dated -/-/2016. We provided USAA with all the requested documents by the dead line -/-/2016. -/-/2016 we received a loan estimate ( extension agreement ) to lock the interest rate since USAA were unable to get the title cleared by the original closing day -/-/2016. The processor during this time were - ( - ) - ext -. -/-/2016 we received a voice message from - -... |
USAA Savings Mortgage loan servicing, payments, escrow account March 15, 2016 - I am an - - Soldier Stationed in - Tx. I bought a home for my family using my VA loan. The house that I decided to purchase had been a - forelcosure home and by bid was accepted by the seller with the conditions that stated I would agree to buy the house for - and the seller would pay 3 % of closing cost. This was stated in my ratified contract signed by all parties involved. I then found my lender, and USAA federal Savings bank was the most competiive bid for my loan. i applied for a loan and was approved for -. I went through all the hoops and loops of giving them the neces... |
USAA Savings Mortgage settlement process and costs March 8, 2016 - My divorce ended - -, 2014. In the divorce decree stated that I am not reliable of the mortgage that only my ex husband is reliable of the house. USAA savings bank is the mortgage lender and they keep sending me letters of how the mortgage is in default but will not talk to me. My name is not on the mortgage note or the deed and they ended up putting it on my credit. I want the mortgage taken off my credit asap if possible. If I 'm not reliable of the mortgage it should not be on my credit. I have a divorce decree that I will be sending with this to show proof. I do n't live in the house... |
USAA Savings Mortgage application, originator, mortgage broker January 26, 2016 - We applied for a refinance with cash out from USAA mortgage. I am a 24 year Veteran and assumed USAA was true to its word about working with Military members and families. This turned out not to be the case whatsoever. We prequalified for the refinance and cash out value. Our processor said there should be no problem based on all our information : FICO score, small debt, very good income and equity in the house based on appraisal they received. However, they continued to ask for information they already received, and it got harder and harder to get correct information from them. Could n't get ... |
USAA Savings Mortgage application, originator, mortgage broker January 23, 2016 - I 'm a first time home buyer looking at financial institutions for potential loans. I have accounts at various places to include USAA. I was looking at potentially applying for a home loan with USAA and they ran my credit without my approval. I ended up going with another bank. I approved the other bank to run my credit but not USAA. Just because I have accounts with one company does n't give them the right to run my credit, or does it? ... |
USAA Savings Mortgage application, originator, mortgage broker January 19, 2016 - We applied for a mortgage with USAA. They repeatedly lost documents we sent to them. They sent us confusing and conflicting requests. For example instead of saying 'can we have a lease agreement for your rent ', they asked us for bank statements, then those bank statements were n't good enough, then they asked for a letter from the landlord, not good enough and so on. This happened with pretty much every bit of requested information. Their 'notice of incomplete application ' was inaccurate as it included many of the things we already sent. We would try and call 20+times a day and got no answer... |
USAA Savings Mortgage loan servicing, payments, escrow account November 16, 2015 - In - 2014 I was approached by USAA to refi my home. They told me I would have - online access to my account. In - 2014 I closed on the refi and paid all the closing cost. At that time I had the access that was part of the agreement. In - 2014 I applied for auto insurance with USAA. During the phone interview I admitted to committing a felony over 10 years ago. I was denied insurance, that was fine. I have the mortgage payment automatically taken out of my checking and I pay - toward principal. Well last month they took more than I authorized so I went on line to check why to fin... |
USAA Savings Mortgage loan modification,collection,foreclosure November 10, 2015 - We received a modification in -/-/- 2014. I was laid off of my Job -/-/- of the same year. We applied for another modification Through our servicer USAA. We were denied and then appealed it because of missing information ( copy inclosed ). We were told that per VA guidelines we are only allowed - modification every 3 years and only - during the life of the loan. Please assist us with this. Thank you ... |
USAA Savings Mortgage loan modification,collection,foreclosure November 5, 2015 - I am only allowed to have mobile access to my accounts with USAA. I am not allowed to have the access to the member benefits of a USAA member because I have a Charge Off Foreclosure. I requested - modifications with them prior to and after my retirement from the military. They told me that I make to much and am not behind so I do not qualify for modification. Then after retirement I filed for modification and they told me I was not delinquent so I went delinquent on my payments and then refiled modification and was told I do not make enough money and I was delinquent on my account and do no... |
USAA Savings Mortgage loan servicing, payments, escrow account October 6, 2015 - Due to financial hardship contacted USAA to obtain mortgage assistance in - 2015 *before mortgage was late. Submitted workout package in - 2015, received misleading information from Loss Mitigation Department advising that account must be 3 months past due prior to approval. - -, 2015 received denial for forbearance, repayment plan or any other type of assistance. On -/-/2015, Submitted 1 month payment. Received no calls or correspondences. I checked account via online and noticed that it was not credited. Contacted USAA and was informed that it was returned by USAA via USPS ... |
USAA Savings Mortgage loan modification,collection,foreclosure August 19, 2015 - My husband and I jointly owned a home together with a mortgage through USAA. As part of an agreement, I signed over my interest in the home to my husband and he was to re-finance the home in his name alone and hold me harmless from the mortgage. As I was - military, I signed a specific power of attorney to enable my husband to re-finance the home in his name alone at the time I deeded my interest in the home to him. Instead of refinancing the home in his name in my absence, he refinanced the home through USAA in his name as primary borrower but also signed my name through the power of attor... |
USAA Savings Mortgage application, originator, mortgage broker August 17, 2015 - Subject : Request for Information : copy of my abortive VA Loan application paperworkBACKGROUND : I signed and returned a VA loan application to the Lender, but the financing fell through in UnderwritingPROBLEM : I asked by telephone AND emailed a request a copy of my VA loan application that I signed and returned and offered to pay any requiste fee ; but I was told ... The application was not completed so the information contained on the application you filled out would be a working document for us. The application would have been finalized at closing and you would have signed in there.. '' ... |
USAA Savings Mortgage application, originator, mortgage broker August 14, 2015 - My spouse and I applied for a home loan through USAA. I am a mobilized reservist currently on active duty. USAA issued a pre-approval letter and based upon that we looked for and found a home that meets our needs. We made an offer, which was accepted and currently are under contract to purchase the home. USAA had pre-approved us for $250000.00. The purchase price for the home is approximately $230000.00, well under the pre-approved amount. USAA subsequently rejected our home loan application and denied credit. However, during the application process, they provided a completed application f... |
USAA Savings Mortgage application, originator, mortgage broker June 25, 2015 - I am a - in Indiana. My client is getting a loan through USAA Bank. He is a veteran. This loan has been dragging on for close to 50 days. Now they need to extend the rate lock but want to charge my client $9800.00. It can not be rolled into the loan so it must come out of his pocket. They have not been expedient with this process. What do I do to protect my client???? ... |
USAA Savings Mortgage settlement process and costs June 2, 2015 - I can not get anyone in the company to respond to my repeated phone calls and emails. ... |
USAA Savings Mortgage application, originator, mortgage broker April 30, 2015 - My husband and I contacted USAA on -/-/-/-/2015 to apply for a VA Mortgage Loan. After a series of long hold and providing information to the representative. We were advised that we were not approved at this time for a mortgage loan and that we would receive a letter in the mail to explain, in detail, why we were not approved. After a week had gone by, I contacted the company to find out if the letter had been sent, they advised system had not generated the letter yet ''. Again after 3 weeks, I still had not received a letter and I contacted the company to find out why. I asked to spe... |
USAA Savings Mortgage loan servicing, payments, escrow account April 16, 2015 - USAA has sent me a check due to overpayment of escrow on my mortgage loan. I deposited the USAA check for - and the check bounced/was an insufficient check and my bank charged me a fee of $22.00 and now USAA has resent me a check for the $21.00 but not the bounced check fee of $22.00. Please contact me concerning this transaction and refund my USAA account with the - for the bounced check fee. I have attached a copy of the reissued check but USAA has not refunded my bounced check fee of $22.00. I notified USAA that I will be responding to the CFPB Consumer Financial Protection Bu... |
USAA Savings Mortgage application, originator, mortgage broker April 10, 2015 - My husband and I started the loan application process with USAA in -/-/- for a purchase while he was on leave. We are going for a VA Loan and my husband is currently - in - State while I reside in - and am taking care of all the purchase items. I am a real estate attorney and have worked previously at both a title company and mortgage company as In House Counsel and understand how the process works and what the regulations require. At the start of the process I had uploaded all of the standard required documents to the borrower portal on my side '' of the portal. I then had a co... |
USAA Savings Mortgage application, originator, mortgage broker April 5, 2015 - My mortgage processor with USAA, - - - emailed a completed VA form with my social security number, date of birth, full name and address prefilled on the form without any read protections or encryption since she felt it would be faster than using USAA 's encrypted banking website to send the form. USAA 's own internal company policy prohibits emailing of any mortgage forms because of the risk of identity theft ( as stated to me by another representative earlier in the mortgage process when I requested a loan pre-qualification letter ). Despite - - claims to the opposite, the emai... |