USAA Savings Mortgage Complaint

VA mortgage Application, originator, mortgage broker

USAA Savings Mortgage department,

VA mortgage Application, originator, mortgage broker Arizona

I submitted application for loan with USAA bank. I provided all documents required. I received a verbal notice stating the loan was denied because I received a raise in pay. I stating that is logical - I can afford the home and so I applied for the loan.. I have never heard of denying a loan because of my income.

USAA Savings customer in Arizona
Dec 13, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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