USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

VA mortgage Loan servicing, payments, escrow account Maryland

Due to financial hardship contacted USAA to obtain mortgage assistance in - 2015 *before mortgage was late. Submitted workout package in - 2015, received misleading information from Loss Mitigation Department advising that account must be 3 months past due prior to approval. - -, 2015 received denial for forbearance, repayment plan or any other type of assistance. On -/-/2015, Submitted 1 month payment. Received no calls or correspondences. I checked account via online and noticed that it was not credited. Contacted USAA and was informed that it was returned by USAA via USPS mail on -/-/2015. I continuously called every day to check on the status and they repeatedly stated it was returned on -/-/- via USPS mail. It was credited to my bank account on -/-/2015. Then, USAA demanded 2 months payment by -/-/2015 to stop acceleration process. Payment made on -/-/2015 ( $3600.00 ). USAA sent certified letter stating that they are going to foreclosure on our home and demanded another $4000.00 to avoid foreclosure. Documentation provides - different toll free numbers for assistance. Called all - numbers and each number is to a different company : - or USAA. Receiving phone calls up to - a day. Answer each call and the representative tells us to disregard call. I would like resolution and an honest answer from USAA and - on what is the status of the account and if they plan on working with an active duty service member on a repayment plan. I 'd appreciate a cease to the threatening daily letters and phone calls considering that I have met all of their demands to date and unfortunately they have not honored their agreement.