USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

We have a VA Guaranteed Mortgage loan with USAA since - -. let me number the problems we had and still have with them : # We told USAA is the lender and servicer for loan. But every time we have to call USAA, they made us deal with 3th.parties ( their servicer ) # - We got a call from USAA in order to refinance our mortgage for lover interest rate. We told it will reduce monthly payment. And no out of pocket expenses from us. We agreed so. At the end of process, we have to wrote a check for $80.00. # We told " Mortgage insurance will finance with new loan ''. So we call them to make sure before we spend the refund mortgage insurance from old loan at - time. Representative from USAA told us " Mortgage Insurance already build in to new loan ''. We spended the


My question was " since when we start paying for banks mistakes? '' # last and current one is ; We got online and schedule first payment of new loan for the date We receive my pension. Which is - of each month last 6 years for old loan and this loan. We schedule as it is for - of every month. Servicer of USAA try to take funds before the first ( as it schedule ) and payment decline. They are asking me to pay $ --Bad Check Fee-. We made all our payments on - of each month and there is no reason for available fun before then to make payment. Why we would try to make such thing as they claim. Mistake of Usaa $80.00 and $20.00, we would like it to refund and it is not fair to pay for $1500.00 baking mistake and We have to pay for it. USAA did not build it in the loan, we told. And Usaa should pay for their own mistake, not us.