USAA Savings Mortgage Complaint

VA mortgage Application, originator, mortgage broker

USAA Savings Mortgage department,

VA mortgage Application, originator, mortgage broker Florida

Subject : Request for Information : copy of my abortive VA Loan application paperworkBACKGROUND : I signed and returned a VA loan application to the Lender, but the financing fell through in UnderwritingPROBLEM : I asked by telephone AND emailed a request a copy of my VA loan application that I signed and returned and offered to pay any requiste fee ; but I was told ... The application was not completed so the information contained on the application you filled out would be a working document for us. The application would have been finalized at closing and you would have signed in there.. '' EFFECT : Because my credit request was not approved, I would not be going to closing and there would be no other opportunity to get a copy of these important documentsSOLUTION : I would like Lender to send me a true copy of complete loan application that I signed. - Cited : RESPA, the Privacy act and Dodd-Frank, as applicable. )

USAA Savings customer in Florida
Aug 17, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201212/20122/20133/20134/20135/20136/20137/20138/20139/201311/201312/20131/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/20151/20164/20166/20167/20168/20169/201611/201612/20163/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsApplication, originator, mortgage broker61.8%22.8%7.3%1.6%4.9%1.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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