USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

VA mortgage Loan servicing, payments, escrow account Washington

I refinanced my home mortgage in - 2016 with USAA Federal Savings Bank. $1400.00 was deducted from my checking acct and a cashier 's check was mailed by my bank - to USAA Bank for receipt by - -, 2016 for my first payment. I followed up with a call to USAA Bank on - -, 2016 and spoke with - in customer service. - stated that they did n't receive the funds that it was n't in their system. - said to call back in five to seven business days. I called again - -, 2016 and spoke with - in customer service. - stated that they never received the payment and that I needed to make a payment before - -, 2016 or late charges would be applied to my mortgage account. - instructed me to get a notarized letter from my bank stating that the transaction occurred and a bank summary of my account transaction for - -, 2016 showing that the the amount was sent to USAA Bank and fax the documents to USAA Bank 's research dept which I did that same day. I again called USAA Bank on - -, 2016 and spoke with - in customer service. - checked with their research department and said that the payment was n't there. I 've also checked with my credit union - - branch many times. - - a supervisor has done an in dpth analysis of my checking account and showed me that in fact USAA Bank did receive the funds on -!, 2016. Until this is straightened out, I 'm out $1400.00 because of someone 's lack of concern and incompetence. I 'm a - - - vet on -. This is a whole lot of money being taken from me that I really need.