Review and analysis of over 776 Other Mortgage complaints against Seterus
Seterus consumers have reported over 776 official complaints related to Other mortgage. Out of the 776 consumer complaints against Seterus, 19% were disputed by the consumer (i.e. the consumer was not happy with how Seterus responded to their complaint) and 99% were processed in a timely manner. 1% of consumer complaints against Seterus resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Seterus Mortgage application, originator, mortgage broker November 23, 2015 - Seterus lied regarding a short sale. We had an approved offer and they sold it at sheriff sale out from under us. They repeatedly told us that there was NO ACTIVE SHERIFF SALE. SALE WAS CANCELED, according to them. ... |
Seterus Mortgage loan servicing, payments, escrow account November 14, 2015 - BELOW IS AN ABSTRACT OF LETTER WRITTEN TO SETERUS, INC on -/-/2015 : My loan, formally with Bank -, is currently being serviced by Seterus - Inc., effective - -, 2015. After the loan was transferred ( around mid-/-/- ), I called in to get my loan balance and the general status of the loan. I was then told that the principal balance was $360000.00, however ; according to the " - - '' script, my loan balance was $370000.00. That peaked my curiosity because the loan modification documents I have indicate that my new loan balance, as of -/-/- 2015, was $3600... |
Seterus Mortgage loan modification,collection,foreclosure October 23, 2015 - My name is - - - ; and I will try to summarize the unfortunate set of circumstances that caused me to default on my mortgage payments. I have always worked hard to keep my financial obligations in good standing but unfortunately due to a change in my financial circumstances and the simple fact I am a - year old retired female, I have fallen behind on my mortgage payments. The husband, - -, is - years old and doing odd plumbing jobs here and there to help keep the family and monthly bills afloat. For months we have lived out of our reserves so we would n't default on our pa... |
Seterus Mortgage loan modification,collection,foreclosure September 30, 2015 - I began the modification process with Seterus in - 2015. I received paperwork in - 2015 stating I could begin the trial payment process in - 2015. I made the first and second payments over the phone - - and - -. When I tried to make the final trial payment in -, a Seterus representative advised me that I had not paid the correct amount in -, that I needed to pay more in - to make up for the lower payment and I would also have to stay in the trial period one more month. I explained that I paid the same amount in - and -, she said no it was incorrect. I was ou... |
Seterus Mortgage loan modification,collection,foreclosure September 28, 2015 - My mother 's house is being foreclosed on by a company called Seterus. The problem is that they are filing the action on an old deed of trust and naming myself in the action. I am NOT on the 2007 ( current ) loan or deed. They are going to ruin my credit by naming me and I AM NOT A PARTY TO THIS FORECLOSURE AT ALL!! They have also been harassing me with several phone calls a day but leaving no messages. They are not responding to my attempts to rectify their error. I can not have my credit ruined by these bandits. They have a right to foreclose but not on an old deed with my name on it! Please... |
Seterus Mortgage credit decision / underwriting September 24, 2015 - After being fully discharged from a Chapter - bankruptcy, and - loan representatives signing legal documents that the debt had been cured, Seterus, Inc. has failed to fully discharge the account, complete cram down '' and issue me a Full Reconveyance. I was only made aware of this lien when I ran a credit check listing Seterus , Inc. as a stakeholder. I question the legalities of all practices, I have provided the company with formal dispute and court documentation which they have failed to comply with. I have been given conflicting information from, rude and ill trained representatives... |
Seterus Mortgage loan servicing, payments, escrow account September 3, 2015 - We had a mortgage with - that was discharged in chapter - bankruptcy 4 years ago. Another company purchased the loan '' and has continued to bill us for back payments. It clearly states on the bills sent to us that if the property was discharged in bankruptcy disregard the bill. The company is SETERUS. I have called and told them the debt was discharged. But the bills continue to come. This is unfairly affecting our credit score. We are trying to rebuild our credit. We both work hard and have good jobs. ... |
Seterus Mortgage loan servicing, payments, escrow account July 8, 2015 - We were effected by - - and - offered us a - month bereavement that would be added to the end of our loan. In -/-/-, after already skipping -/-/- and -/-/- payments, we were informed that they made an error and we were not eligible for this program. - demanded that we make-up the - missed payments in full. We explained that we did not have the funds to do this since all the money was used to make repairs as a result -. After the - month forbearance, we started to make our usual monthly payments. However, the payments were and still are being applied to th... |
Seterus Mortgage loan servicing, payments, escrow account July 7, 2015 - We modified our mortgage with - - -, -. After not making mortgage payments for 3 months to qualify for modification, we began our trail payments on time -/-/-, -/-/- and -/-/-. Our new mortgage payments were $1600.00. We received a letter from - our payments were being increased from $1600.00 to $1600.00 because Escrow shortage of $1000.00, spread for 52 months. We continued to make payments timely to - in this new amount. - -, - we received letter re Citimortgage transfer to Seterus, first payment effective -/-/-. The letter or contra... |
Seterus Mortgage loan servicing, payments, escrow account June 24, 2015 - I have made numerous attempts to obtain a verification of mortgage ( VOM ) from my lender Seterus , Inc . I need this information so that I can refinance the loan. This loan was dismissed in a bankruptcy proceeding but is still being serviced by a Seterus who calls themselves a debt collector ''. They are apparently not allowed to send me a mortgage statement but state they have a lien on the property? I have continued to make payments on this loan but would like to refinance it so that I can begin to rebuild my credit and take advantage of the lower interest rates. The bank that I am working... |
Seterus Mortgage application, originator, mortgage broker June 22, 2015 - I have submitted a previous compliant related to the issue I am encountering ( - ). After filing my compliant, I reached out to my mortgage lender again on - attempting to obtain my mortgage payoff quote. I was finally able to receive it, however, it was incorrect. - revisions have been made by Seterus to my mortgage payoff statement to date, and it still has not resolved the problem. I am now 4 days away from closing, and Seterus still has not provided me a correct mortgage payoff quote. Seterus is still including my homeowners year premium in their payoff quote, despite the fact mys... |
Seterus Mortgage application, originator, mortgage broker June 14, 2015 - I am attempting to refinance my home with a new mortgage lender under the HARP program, and have requested a payoff quote from my current mortgage lender, Seterus. I requested this information on -/-/- through their online request form, and again - on -/-/- and -. To date (Sunday, -/-/-) I have not yet received my payoff quote from Seterus, despite Federal regulations that I was to receive it within 7 business days. This is jeopardizing my ability to close my mortgage refi with the new lender by -.... |
Seterus Mortgage loan modification,collection,foreclosure June 2, 2015 - I was in the middle of the loan modification with - - - when I found out that I was transferred to Seterus. I found out when my attorney called to get the status of the modification. I never received a letter from - notifying me of the servicing transfer. When I call Seterus they were extremely rude and I was told - different things. The - was that on - I spoke - and was told my trial modification payment was $1000.00 when I asked how they came up with that amount I was told from my original loan application, because they had not received any documentation from -. ... |
Seterus Mortgage application, originator, mortgage broker May 19, 2015 - I am applying for the Florida hardest hit program. I provided all required document and affidavits explaining my situation. My case was complicated because I use my paycheck to provide money to my - kids and my mom. But now, the underwriters request for me to provide a letter from - - stating who has access to my mother 's account as I appear as a pod in it or a signed lox stating that some transactions in her account are part of my income. I contacted - -, they stated that they do n't provide such letters due to liability issues and for me to provide an letter of explanation st... |
Seterus Mortgage loan servicing, payments, escrow account April 23, 2015 - I have a mortgage loan with - - in which I received a loan modification. The mortgage servicer is Seterus. In - I filed for bankruptcy in court with my lawyer. My lawyer asked for a reaffirmation for the mortgage because I did not file the residence as part of the bankruptcy. I want to continue to live in my condo and pay my payments. The lawyer has not been able to get them to send the reaffirmation papers so the we filed a continuance on the Bankruptcy until those papers could be presented to the Court. We can not give them a date to complete the hearing without the reaffirmation pa... |
Seterus Mortgage loan modification,collection,foreclosure March 26, 2015 - We are working on a short sale for a property with - liens, We had anticipated giving the first lien ( Seterus , Inc. ) a FULL PAYOFF - no short sale required. The - lien has rejected our short sale payoffs several times ( $6000.00 then $10000.00 ) after getting the buyer to increase their offer several times over the course of several months, we had been able to come up with almost $ 15,000+ for the - lien. As we have done every month for the last several months, we ordered a payoff letter from the - lien - and from - - to - -, 2015 the full payoff amount went up o... |