Seterus Mortgage Complaint

Seterus Mortgage department,

Other mortgage Application, originator, mortgage broker Virginia

I have submitted a previous compliant related to the issue I am encountering ( - ). After filing my compliant, I reached out to my mortgage lender again on - attempting to obtain my mortgage payoff quote. I was finally able to receive it, however, it was incorrect. - revisions have been made by Seterus to my mortgage payoff statement to date, and it still has not resolved the problem. I am now 4 days away from closing, and Seterus still has not provided me a correct mortgage payoff quote. Seterus is still including my homeowners year premium in their payoff quote, despite the fact myself and the lender I am due to sign with on Friday have repeatedly contacted them requesting the homeowners insurance be removed because the yearly premium is being included in the closing costs for our new loan. I called Seterus again today seeking a updated and correct payoff quote, and was told they require 7-10 business days to process the request, and the earliest I can obtain the information is Thursday, - - and there is no guarantee I will. Seterus ' inability to provide me with a correct mortgage payoff statement is jeopardizing my refinance and they seem unfazed by the federal regulation requiring they provide a mortgage payoff quote no later than 7 business days after request.