Seterus Mortgage department,
Other mortgage Application, originator, mortgage broker Virginia
I am attempting to refinance my home with a new mortgage lender under the HARP program, and have requested a payoff quote from my current mortgage lender, Seterus. I requested this information on -/-/- through their online request form, and again - on -/-/- and -. To date (Sunday, -/-/-) I have not yet received my payoff quote from Seterus, despite Federal regulations that I was to receive it within 7 business days. This is jeopardizing my ability to close my mortgage refi with the new lender by -.
Seterus customer in Virginia
Jun 14, 2015
* Source: CFPB Complaint Database
Seterus response to complaint:
Closed with explanation
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