Seterus Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Seterus Mortgage department,

Other mortgage Application, originator, mortgage broker Florida

I am applying for the Florida hardest hit program. I provided all required document and affidavits explaining my situation. My case was complicated because I use my paycheck to provide money to my - kids and my mom. But now, the underwriters request for me to provide a letter from - - stating who has access to my mother 's account as I appear as a pod in it or a signed lox stating that some transactions in her account are part of my income. I contacted - -, they stated that they do n't provide such letters due to liability issues and for me to provide an letter of explanation stating that income in her account is mine would be lying. I already provided - notarized affidavits explaining everything.

Seterus customer in Florida
May 19, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

Created with Highcharts 4.2.3SeterusComplaint HistoryComplaints1/20122/20124/20125/20126/20127/20128/20129/201212/20121/20132/20135/20136/20137/20139/201311/20132/20145/20146/20148/20149/201410/201411/201412/20142/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SeterusApplication, originator, mortgage broker1.6%73.8%3.3%9.8%11.5%ClosedClosed with explanationClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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