Seterus Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Seterus Mortgage department,

Other mortgage Application, originator, mortgage broker Florida

I am applying for the Florida hardest hit program. I provided all required document and affidavits explaining my situation. My case was complicated because I use my paycheck to provide money to my - kids and my mom. But now, the underwriters request for me to provide a letter from - - stating who has access to my mother 's account as I appear as a pod in it or a signed lox stating that some transactions in her account are part of my income. I contacted - -, they stated that they do n't provide such letters due to liability issues and for me to provide an letter of explanation stating that income in her account is mine would be lying. I already provided - notarized affidavits explaining everything.

Seterus customer in Florida
May 19, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

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