Seterus Mortgage Complaint

Seterus Mortgage department,

Other mortgage Loan servicing, payments, escrow account New York

We were effected by - - and - offered us a - month bereavement that would be added to the end of our loan. In -/-/-, after already skipping -/-/- and -/-/- payments, we were informed that they made an error and we were not eligible for this program. - demanded that we make-up the - missed payments in full. We explained that we did not have the funds to do this since all the money was used to make repairs as a result -. After the - month forbearance, we started to make our usual monthly payments. However, the payments were and still are being applied to the previous months, thereby, making it appear that we have continually missed payments. As of last month, our credit report indicates that we have missed - mortgage payments. To further complicate the situation, - has transferred our loan to Seterus and they are also reporting ourpaymentsas missed. We have tried to resolve this matter with Seterus as well, however, each month we make a payment it is also being applied to the prior months. Thereby, making it appear that we are perpetually late and missing payments. The documents attached will show that we have never missed a mortgage payment with Seterus. Furthermore, we have had our mortgage with - for close to - years and the only time we did not make a payment to - was during the forbearance which they authorized as a result - and then reneged.