Review and analysis of over 343 complaints against Citibank
Citibank consumers have reported over 343 official complaints related to Debt is not mine. Out of the 343 consumer complaints against Citibank, 20% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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Citibank Debt collection cont'd attempts collect debt not owed debt is not mine December 26, 2016 - I 'm receiving calls multiple times a day with only a voice message left by Citibank to contact immediately. When I call they have no record of mine name just phone number. I 've asked repeatedly for them to stop calling but they tell me they can not do that. Numbers involved : - - My registered phone number is - they above numbers call me multiple times a day automated. Please help make them stop!... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine December 17, 2016 - I have no knowledge of this debt. My account with - credit bureaus has a fraud alert unit. The credit bureaus must provide me with written authorization or delete asap. I request that each and every account or inquiries be removed and I request an updated credit report reflecting changes.... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine December 7, 2016 - My ex-wife opened an account under my name only, the company allowed her to open the account, and ran the debt up. Upon our divorce, the debt collection agency has refused to contact her about the debt and has resulted in a lawsuit against me.... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine December 1, 2016 - I hope this finds you well, Over the past week, Citibank has repeatedly called me in an attempt to reach my wife ( - ) and to collect on some current that she owes ; I am *Not* a co-signer on any of these debts. Not only have they continued to harass me while at work via my personal cell - they also identified that they were " Citibank '' which is also a violation of CFPA by giving out the institution where debts are currently owed.... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine November 2, 2016 - Collector called multiple times at my work office stating that I owe a debt which does not have the correct name nor address. Collector can not prove that I own the debt and can not verify any of the information which can be linked back to me.... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine October 10, 2016 - I pulled my credit today ( -/-/16 ) through my - - account and noticed that - credit inquiries had been made against my account through the creditor " CBNA. '' They made - hard credit inquires on my account that occurred -/-/16 & -/-/16. I never once applied for any new lines of credit, nor did I approve any creditors to run my credit for any reason during - 2016. There should be - credit inquiries made against my account during those dates in - 2016 so I have no option but to assume this was a fraudulent act.... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine September 2, 2016 - Late last year I discovered that - - has been reporting a collection account in my name to -, and they have been reporting this collection for several years ( since -/-/- ). I did not apply for an account with the original creditor ( Citibank ). I have never held a credit card from them and I have never received any documentation from the original creditor this account was for. I also have never received ANY communication, written or via phone call, from - - to notify this debt was passed to their office. I only became aware of this account when checking my credit report fo... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine August 17, 2016 - Citibank is calling my - yr. old grandparent 's house about 6 times a day. They are on a limited income. They have spoken about lowering the payments but, they continue to call. It 's very upsetting to them. I 've tried to speak to them myself but they are very rude and then they hang up. What can I do to resolve this issue.... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine July 6, 2016 - I have received calls from multiple debt collection agencies, most recently " - '', on behalf of " Citibank '' for " - ''. I have no accounts, nor have I ever had accounts with -. I have an account in good standing with Citibank with a - balance. The collectors give my name and call my cellphone, but they do not have my address and they give a different social security number and age/birthdate. This is clearly a different person they are looking for. I am not sure where they obtained my cellphone number. I have been explaining this for several years now. I would like this to stop.... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine June 4, 2016 - COLLECTOR KEPT CALLING FAMILY MEMBER REGARDING - AND - ON MY CELL AND WORK NUMBERS. so.o.l. expired in illinois ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine June 3, 2016 - On -/-/16, a company called - from - - - - -, SD - did a hard pull of my credit report. I must say, I applied for a credit card at Citibank and the hard pull from Citibank it shows on my - report ; as a result I have to hard inquiries on -/-/16 : - from - and another from Citibank. I do n't own any products from Citibank. I do n't know who - is? Or why are they doing a hard pull on my report when I did n't authorized it. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine June 3, 2016 - I have continously tried to contact this company to no avail, I very no knowledge of this debt and I would like it removed from my credit report. The credit bureau keeps responding verified but can not seem to show me how they verified this account belongs to me. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine May 12, 2016 - Attached CFPB response by - states they can not validate debt providing the original terms of offering because account was opened in 1987. Account has been charged off. See attached Truth in Lending Act requiring creditor or debt collector to provide copy of written agreement that created this alleged original requirement to pay. - continues to collect this debt that I never agreed to pay. See attached letter attempting to collect debt. I demand this harassment and continued violation of my consumer rights to be stopped. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine January 27, 2016 - CITI card services continues to call and leave messages at my place of employment. I do not and have never held a CITI card personally of for my company. I tried calling for over a week with no response, then on -/-/2016 I was hung up on by a -, -, - and the escalation department with no assistance. This is either a scam or they have violated my rights. My employees think that I have unpaid bills, my credit - be in jeopardy based in incorrect information. - - - -- ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine January 15, 2016 - My wife passed away last month, she had a personal credit card and a personal account with Citibank. I also have myself another personal account with Citibank, where I receive my salary. On this specific account my wife was a co-signer. After she passed away, Citibank is now charging me the bill of her personal credit card. Which I have nothing to do with. She had no will or state. I do n't think this is correct Citibank trying to charge me of debits from her personal credit card. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine January 12, 2016 - I never did this program and never received money from a loan or supplies to take these classes. They filed a lien against me and never served me papers so they violated my rights by not allowing me notice to defend myself in a court of law. Also who received the money from this loan? This is the - - and it is a fraud program that is why I never enrolled. Please put a stop to these illegal actions of falsifying court records saying they served me. I would like proof of who signed those papers please. Thank you for your help this is very disturbing! And is showing up on my credit that is ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine December 28, 2015 - A representative called me from - - stating that I owed a debt from Citi Bank and that they were going to sue me if I did not pay them $16000.00. I did not know about this debt, so the representative said he would transfer me to the fraud department. After sitting on hold for over 10 minutes, I call back the number that called me ( from the caller ID ), talk to the rep again and he then transferred me again. The man that answered said the debt was from 2005 ( over 10 years old ) and said " You must have been transferred here because you do not want to pay ''. I said if this debt is fro... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine December 4, 2015 - I had purchased a sears credit protection plan effective date -/-/1998 with group policy number - and - with certificate number - for account number - would cover my balance my account if I get unemployed or -. unfortunately I became - and I notified the insurance company what just happened and become -. and next thing I know I have a collection agency after me. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine November 29, 2015 - I filed a complaint here earlier this year about -. Since i filed the complaint the company claimed they send a letter to the credit bureau to remove the account from my report. - and - deleted the account but - still reporting the account as collection. i called the company few times about -, they said they already send a letter to them but when i disputed it - said the company respond the debt is valid. I disputed the account again two weeks ago again - said the conpany respond the debt is valid. This account is a bank account my exwife open with Citibank and went into c... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine November 27, 2015 - a company called citgroup credit services, a third party to citi is responding weirdly ... i have requested of them since 2009 a copy of their agreement between themselves citigroup credit services and their trustee - and the owner of the debt as per their agreement that they would accept - as noted in their letterthey have never provided such an agreement ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine November 25, 2015 - a law firm filed a bogus credit card debt through - while i was in texas and reieveid a default judgemenet. when a i returned i filed a motion that to set aside the judgement, the judge denied the motion. i called the aledged company and they in formed me that they do not issue credit card and had no records of any such transaction. i mailed the collection agency and their new law firm a debt validation and cease and dessit letter, their response was that the default judgement was thier proof. they are garnishing my wages with the courts help the court refuses to recognize federal and const... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine November 21, 2015 - My wife and I have a Sears credit card issued by Citibank, my wife is the main user on the account. We purchased a washer and dryer on an interest free finance option over 1 year and paid it off ahead of time. The minute we paid off the Sears balance, Citibank started calling our home phone number claiming I owed them money. We have told them many times we do n't owe them anything and asked them to not call our house again to no avail. I went to a local branch of Citibank and explained the situation and a representative from the bank told me they do n't handle Sears accounts but called the num... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine November 8, 2015 - Citibank continues to make calls to my home concerning a debt for - -. We have told told them on-/-/2015, -/-/2015 -/-/2015, a total of 21 calls, speaking to a - and - this is not our debt ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine November 6, 2015 - I received a call from - on Monday -/-/15 at -, it 's a recorded message telling you this is in regards to a sensitive matter, please press -. I pressed - and got someone on the phone when I advised them that I was pressing the number - he put me on hold and came back and advised they must have missed dialed and hung up. Then : I received a call from - - of - on Friday -/-/15 at -. He proceeded to tell me that he was representing his customer and that he has legal rights to advise me that I owe a debt to Sears for $850.00. He claims I opened this accoun... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine November 5, 2015 - Macy 's Debt Collection - is contacting, an employee of - - who does not have a Macy 's credit card and attempting to get her social security number and asking her about other people who work at - - once they learned she does not have a Macy 's account. They call 3x 's per day and go thru the IVR to get to her extension. It is very annoying and disruptive. It seems like a scam to get information. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine October 15, 2015 - On -/-/- and -/-/- - Filed Collection Charges with - and - respectively. On -/-/- I spoke by telephone with - - -, at - - -. I let - - know that on -/-/- Citi charged off my accounts and closed it. Citi reported the Charge Offs to all three ( 3 ) Credit Agencies, which adversely affected my credit status. On - -, Citi sold the charged off account to - -. I have never heard from - -, until their negative collection pursuits were reported to - and -. With this Double Jeopardy, my credit status hit a seri... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine October 7, 2015 - I submitted This to - - - - who then forwarded it to - - - CFPB ) - per Our telephone conversation - I am filing this with CFPB - my entire submitted file was - pages and can submit to you as needed : Under FTC Settlement, Debt Buyer Agrees to Pay $2.00 - for Alleged Consumer deception - - - - - - I was recently sued by asset acceptance in regards to a credit card debt from -/-/- and the statute of limitations was well over - I feel as though this case is part of their FTC settlement for the following : The asterisks mark the what they did to me & my court ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine October 7, 2015 - continuation to Case number : - : - answer - with my dispute : Their Answer : Please note that the last payment towards the Citibank account was on - -, 2008 for $94.00. - 's business records indicate that the suit that was filed against you for the Citibank account -/-/-, within the applicable statute of limitations period. No judgment was ever obtained in this suit, and the suit was subsequently dismissed. The above-mentioned account was closed as the Statute of Limitation had expired and there is no longer a balance due and owing. My response to dispute this noThe suit... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine October 2, 2015 - - - - , - contacted me about a debt I do not owe. I never had any business with Citibank, which they claim is the original creditor. I sent them a cease and desist letter via certified mail on - -, 2015 demanding that they have no further contact with me. However, on - -, 2015 they sent me a letter stating that I indicated I was being represented by an attorney. I never indicated that I had legal representation ; I only copied a friend of mine who is an attorney for her own interest. There is no attorney/client relationship between us. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine September 15, 2015 - - - has been contacting me since - 2015 or earlier, for collection on a Citibank credit card account that belongs to my husband, who filed for bankruptcy. The Citibank account was settled in bankruptcy court, so they were paid an allotted amount. I did not apply or use the card, ever. My husband 's bankruptcy has been discharged since about - 2015. I have explained this to - representatives of - -. The - said she would send me a dispute form ... never happened. The - said he saw where the issue was resolved so he was going to send it up '' because I did n't owe the ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine September 13, 2015 - Harassing phone calls, multiple phone calls, calling and disclosing personal information to relatives, this Citi debt is not mine. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine September 5, 2015 - Sears credit card is constantly contacting me regarding the debt my husband obtained and in which he is incarcerated. I have told them numerous times and the continue to contact me all day long. And I tell them what is going on and apparently no one reads any notes so then they want to know all this information about me and I am not on this card with him. I was trying to pay as much as I could for him but due to me not being able to sell and buy my house I am unable to any longer afford his debt. But they continue to call for him all day long everyday. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine August 30, 2015 - A Credit Card with -Citibank showed up on my credit, I do not remember ever having this credit card. They have charged it off on my credit report and I recently disputed it. They have now turned it over to - - - and is now showing up on my credit report as both -Citibank and - - -. The credit report is showing the last payment made to -Citibank was back in - of 2010. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine August 15, 2015 - Citibank has been callingfor almost - weeks..at firsti thought it could have been a wrong numnber.When i would pick up then the phone would hangup.I get the calls first thing inthe mornings, during the day and pplthe evenings. I contacted a - number and told the person what was happening and they said i should not get any more calls and i just received another from - the same number. I have toneved had anaccount with Citibank and when it call it never asks to speak to someone. The number that is calling me is -. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine August 12, 2015 - Dear CFPB, I am asking you for assistance to intervene on my behalf concerning willful non-compliance within a reasonable time '' by Citi Bank-Direct. refusing to remove, by law, a proven fraudulent credit profile account off my credit reports. This unauthorized account is a red flag that is damaging my credit record ; which is a violation of my rights pursuant to the Fair Credit Reporting Act. In circumstance, I provided my name, address, and social security number, demanding within - 10 - ten business days, via certified mail Number : - - - - -, on - for the creditor... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine August 4, 2015 - Best Buy / - - have repeatedly fraudulently and with gross misrepresentation challenged a valid credit card dispute for services not rendered and/or provided in a wholly worthless manner. Accordingly this debt is not mine and they should not be allowed to misuse the chargeback dispute resolution process to attempt to collect funds from me I do not owe! ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine July 25, 2015 - Either a Macy 's customer used my phone number or their debt collector randomly selected mine and attached to delinquent account. I asked not to be called again. Called again less than a day after I requested for the harassment to cease. I called the - number left on voicemail by - -. She verified by last - of the SSN that I am not the account holder. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine July 16, 2015 - From - - to - -, I received - calls from One Main Financial, placed from phone numbers -, -, -, and -. - of those calls were made to me at - and - call at - When the calls went to voice mail a message was left telling me to contact One Main Financial about an important financial matter. When I called, they wanted my loan number ( I do n't have - - I have no financial dealings with One Main Financial ) or my social security number, which I refused to provide since I do n't know if this company is legitimate. On the occasions they reached me directly, I... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine June 29, 2015 - I am the - of a business ( - ). I get phone calls from what is listed on my caller ID as CitiGroup with a phone number of ( - ) -. The call is an automated call that asks to return the call at -. Upon returning the call to inform them that we are a business, I am told that we will be removed from the call list. The call comes multiple times a day but - of those times is right around -. This is the busiest time of the day, any day for us as a -. - of my staff members or myself have to stop assisting our paying customers to answer the phone, in case it is real customer... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine June 27, 2015 - I have receiving a pre-recorded message of a women voice debt collection agency on from Cti Finiancial with a account that is not mine. I believe I still have an account with which I was making payments, but due to hardship in 2013, I did n't have the money to continue payments. Now, I 'm on a fixed income. They keep calling but do n't say for who it is for. Please can your agency help! ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine May 27, 2015 - Lien placed on my residence when debt is not mine. Person who the debt belongs to has same last name and same last - of SSN, however different first name and middle initial than mine. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine May 27, 2015 - I continue to get debt collection notices from - , - ; - - - - - -, -, - - even though I informed them repeatedly that they got the wrong person. Pursuant to my rights under federal debt collection laws, I requested in a certified letter that - , - cease and desist indicating The debt is not mine and I do not want you to contact me again. '' They received letter on - -, 2015. On - -, 2015 I received another letter from them asking for monies. I want them to cease and decease letters and phone calls to my residence. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine May 26, 2015 - I applied for a loan to purchase some recreational property and when the bank did a title search on the land it came back stating I had a default judgement against me in the amount of $1200.00. So the bank denied my loan. When I asked for a copy of the judgement it does not state who creditor was but it was entered on -/-/-.I never received anything in the mail about this and I have lived at the same address for the last - years and was living here when this was entered.My son and I have the same name except he is - and I am -.The Judgement says our full name and a.k.a. - on... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine May 12, 2015 - Debt was incurred on a credit card that was not ordered by me and occurred in a place where I was not. I was going to college in Arizona. - credit management also notified me past the statute of limitations. ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine April 6, 2015 - OK I DONT KNOW HOW THIS HAPPENS, BAD PEOPLE I GUESS. BUT ANYWAYS I SENT THIS PLACE A LAWFUL NOTICE THAT THE ACCOUNT IN QUESTION IS NOT MINE AND SO IT SHOULD NOT BE ON MY REPORT AND SO THEY SHOULD STOP CALLING ME ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine March 30, 2015 - I believe that Citibank erroneously issued me a -, Cancellation of Debt. I sent a package to Citibank on - -, - with the necessary documentation, including my credit reports back to -/-/-, but have had no response from Citibank. In -/-/- I received a collection notice from - - - -, - requesting over $42000.00 for Citibank account with the number ending in -. I checked my quick books records as well as my credit reports and found no credit card with that number. I disputed the debt with - - - - - - - In response I received some stat... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine March 28, 2015 - I received a notice from - - - -. today, - - for the first time and the notice is dated - - offering me Tax Season Discount Opportunity to pay account balance of $8600.00. According to the notice, Citibank was the original creditor. I have lived at my current address since -/-/- and this is the first time I have been contacted about this debt. I also have a freeze on my credit since around -/-/- and I have no collection on my credit report. I do not owe any debt that I have not paid. This collection agency failed to first write attempting to collect a debt l... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine March 27, 2015 - I have had several checking and savings accounts at various banks in the area I live. Each time I open an account, everything is okay, if/when I decide to close my accounts because of various charges, I am charged an arm and a leg to close or even to be billed! ... |
Citibank Debt collection cont'd attempts collect debt not owed debt is not mine March 20, 2015 - I sent a letter and have yet to receive a response. Unfortunately, I was the victim of identity theft. I have done everything required of me by law to dispute the fraudulent items on my credit report. I sent a letter to CBNA '' on -/-/2014 via - certified mail. The company refuses to honor my rights under the FDCPA & the FCRA as a victim of identity theft to remove the fraudulent inquiry that was submitted without my knowledge, consent and/or authorization. Please find attached the notice that was sent out along with the attached certified receipt. Information can be tracked online using... |