Review and analysis of 19 consumer complaints against FNIS (Fidelity National Information Services, Inc.)
Out of the 19 consumer complaints against FNIS (Fidelity National Information Services, Inc.) Other Financial Service, 26% were disputed by the consumer (i.e. the consumer was not happy with how FNIS (Fidelity National Information Services, Inc.) responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against FNIS (Fidelity National Information Services, Inc.) resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Customer service/Customer relations | 9 |
| Disclosures | 8 |
| Fraud or scam | 2 |
FNIS (Fidelity National Information Services, Inc.) account opening, closing, or management February 16, 2016 - Ca n't cash IRS refund check at any store, i.e. - or -. Contacted Certegy and it was useless. Said it was risk factors set up in the software. Now have no idea what to do. How is it possible that there is a risk factor in cashing an IRS check? ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine February 14, 2016 - I am still having problems with my personal checks being declined by Certegy Check Services. I need to know the reason why my personal checks are being declined. My - - - checking account has a current available balance of : $50000.00. ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine February 6, 2016 - - - - - Arizona Routing - Acct last - : - Never owned personal bank account in - or -. never had - Account with bank ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report personal information January 29, 2016 - I have been trying to get ChexSystems to remove the fact that I am dead from their credit report ( Ref # - ). I am not dead and they have not attempted to contact me or reply to my request. ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report personal information January 26, 2016 - I recently received a copy of file from ChexSystems. After reviewing the file I find that they are allowing unauthorized access to my file. There were over - inquires to my file that I was not aware of and unauthorized. In addition, they are reporting bank accounts that were charged off and others that should have never been reported. The following banks have inaccurate listings : -, -, and -. As a result of this I was not approved for a business bank account. ... |
FNIS (Fidelity National Information Services, Inc.) using a debit or atm card January 25, 2016 - my wallet was taken and I had my pin written down on a piece of paper someone used my debit card along with information on my drivers license to cash a counterfeit check into my account. - - - honored the check without positively identifying if the person was me. I filed a claim regarding identity theft but the did n't honor in my favor because my in was used. I do n't think that was fair because I did n't expect anyone to steal my wallet and I did n't expect - - - to not be more careful identifying me before cashing a check from a name, state and place, that has never been u... |
FNIS (Fidelity National Information Services, Inc.) making/receiving payments, sending money January 23, 2016 - ChexSystems is reporting fraud to banking institutions so I am unable to open bank accounts or cash checks. ... |
FNIS (Fidelity National Information Services, Inc.) fraud or scam January 21, 2016 - I am a - Veteran. I purchased a money order from - and did not use. Certegy has declined the transaction to return the money order and receive my money back. I purchased a money order for $1000.00 but did not use it. When I tried to get a refund Certegy declined to allow - to refund my money. I purchased a money order for $1000.00 but did not use it. When I tried to get a refund Certegy declined to allow - to refund my money. When I called and advised I had all the documentation used to purchase the money order they indicated that due to some - risk factors they could not re... |
FNIS (Fidelity National Information Services, Inc.) account opening, closing, or management January 20, 2016 - On - 2014, my purse was stolen from my car in -, -. I called - - right after the incident to inform them my wallet with debit card, credit card and photo ID was stolen. However, they let the person/people that stole my purse cash checks on my name in another state a couple of days later. My account was frozen until the case was resolve - months later. Because the process took so long and the bad service at - -, I decided to move my account to - - in -. Recently, I moved to - where - - is not available and also got married, I 've tried to open another c... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report account status January 13, 2016 - On my Chex Systems Reports ( even up to now ) there shows a balance due to - - for $800.00 ; this balance due has been discussed with - and resolved as arising out of fraudulence and - - HAS - OUT THE BALANCE DUE = THERE IS NOW NOTHING DUE TO -, I CAN OPEN A BANK ACCOUNT AND AM IN GOOD STANDING. I have written Chex Systems regarding this to update and remove me from their list, because - has - out the old balance and I no longer owe anything ; I have provided lettres written to me by - and everything - yet Chex Systems claims that they have called - and ver... |
FNIS (Fidelity National Information Services, Inc.) improper contact or sharing of info contacted employer after asked not to January 8, 2016 - Which address? The law says I have 30 days to respond and dispute a debt but I must mail the debt collector a dispute letter. In the collection letter - of -, AL there are - different addresses on their letter, which - do you use? If you do n't respond to the correct address the collection firm assumes the debt is valid. To protect yourself you must mail all three addresses. That is ridiculous. All debt collection agencies should be required to clearly print their name and address used to receive disputes printed using same font and size as the largest type used in the lett... |
FNIS (Fidelity National Information Services, Inc.) account opening, closing, or management January 8, 2016 - I am unable to open a checking account in the United States. For many years I banked with - - -. I would have double charges on my account by many merchants ( I believe it was the merchants that - - - worked with or furnished access devices to ). I could not stop the double charges. The unauthorized charges then would lead to large fees and overdraft payments that were not correct to begin with. I decided to change bank accounts many times and the double charges by merchants followed me. The double charges were different depending on the bank. Banks and Merchants work toget... |
FNIS (Fidelity National Information Services, Inc.) using a debit or atm card January 7, 2016 - An company totally unknown to me named Certegy Check Services, Inc.has stated that they refused to allow my check to be cashed. This is from a legal class action court settlement ( Outage Alert Text Message Settlement c/o - - - ), and guaranteed by law. Check # - ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine January 6, 2016 - - Bank alleged my Business Account was found on a known cyber criminals - -, so they closed the account and report to chexsystems under my personal social security number instead of the business - " suspected fraud activity '' ... |
FNIS (Fidelity National Information Services, Inc.) disclosure verification of debt right to dispute notice not received January 6, 2016 - First I never received a notice of rights to dispute. The only letter I received said that I owed a debt and I could no longer write checks at all and had to pay this debt plus a fee. The address they had was incorrect and not where I live and I have not lived at the address in over 4 years. In order to be able to write checks, I sent in a post dated check to this company. I post dated the check to reflect -/-/-. The company cashed this check -/-/-. Due to this I received about $200.00 in over draft fee 's because of them posting a post dated check. ... |
FNIS (Fidelity National Information Services, Inc.) account opening, closing, or management January 6, 2016 - Hello, I went into - - - to pen an account, and I was caught off guard when the banker asked me if I was in the military.I responded no, because I have never been in the military nor do I ever plan to be. Two days later I went to - Bank and attempted to open an account and I was advised that there is a theft alert on my social security number.I immediately went into to panic mode as I am moving out of the state - in five months and do not need this stress. I immediately thought my identity had been stolen, I then went home and called -. - stated that they have no report of... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine December 14, 2015 - Chexsystem continues to report information on my Consumer Report after being notified its a result of ID theft and in violation of my request to block that information under FCRA Section 605B and 623 ( a ) ( 6 ). They responded that it was validated but how can an account that is NOT MINE and a result of ID Theft be validated????? I have never had a bank account in my entire life and use a payroll card for all my bills and finances. ... |
FNIS (Fidelity National Information Services, Inc.) account opening, closing, or management December 13, 2015 - A certified letter original dispute with Chex Systems has been sent to address : Chex Systems Consumer Relations, - - -, - - -, MN -. A requested is sent to them to correct the negative information from the - - - which they are making fraud and black mailing the consumer by the inserting negative information which is 100 % wrong need to fix immediately and removed from the - - - and Chex Systems. A attorney letters and my numerous requests have been sent to them but no action is being taken place. Several complaints have been forwarded to you in this rega... |
FNIS (Fidelity National Information Services, Inc.) credit reporting company's investigation investigation took too long December 10, 2015 - I disputed info on my Chex System report back on -/-/2015 that was fraudulent it was due to ID theft, I have never had a bank account and Chex Systems in violation of the FCRA has NOT responded! There 30 days is up they must now delete all of the information on my chex system report! ... |
FNIS (Fidelity National Information Services, Inc.) unable to get credit report/credit score problem getting report or credit score December 8, 2015 - I have requested my Chex System report twice, once several months ago. They are yet to send it to me. I was recently denied an account my - - - based on information they provided. ... |
FNIS (Fidelity National Information Services, Inc.) cont'd attempts collect debt not owed debt is not mine December 7, 2015 - We received a notice in the mail from Complete Payment Recovery Services , Inc. of -, AL demanding payment for a returned check # - for $460.00. The notice was addressed to " - -. - -. '' We are now receiving frequent recorded massages on our landline phone demanding immediate payment. That is not the name of our company. We are a husband and wife marketing firm with no employees and do not issue payroll checks. Nor do we show in our records any check numbered - for $460.00. We called the number provided on the notice ( - - - ) after talking by phone with a re... |
FNIS (Fidelity National Information Services, Inc.) credit reporting company's investigation inadequate help over the phone November 30, 2015 - chex systems has account or file on me and I also reporting that some one used my information they never take off I can not use bank account to put my goverment chexevery mouth ... |
FNIS (Fidelity National Information Services, Inc.) credit reporting company's investigation problem with statement of dispute November 28, 2015 - I already have a complaint Case number : -, and waiting for your review. I would like to add additional information to the complaint. I contact - by phone -/-/- and spoke with -, who stated that she worked in the billing department. I informed her that - ( floor Leader ) claimed that Certegy contact - regarding my dispute, and - ( floor Leader ) stated that - response was that there was unconfirmed conversation or calls relating to complaint about the product that was falsely advertised. - said anything someone call the customer account is noted, and there was a co... |
FNIS (Fidelity National Information Services, Inc.) credit reporting company's investigation no notice of investigation status/result November 27, 2015 - To Whom It May Concern : REF : Violation of the FCRAI have received denial notice 's from different business informing me of their decision was based in whole or in part on information obtained from Certegy Check Services , Inc. -. - -, -, FL - toll free at - Who provides authentication and risk management services to merchants and businesses nationwide '' .I have sent a previous letter to Certegy, by mail, and spoken to customer service representatives over the phone requesting that I would like to file a dispute on the information that they have on file and Certegy have -... |
FNIS (Fidelity National Information Services, Inc.) customer service/customer relations November 11, 2015 - I went to - first then to a - ( - ) Supermarket to cash a tax refund check from - ( I live in - ). Both places use certegy ( Formerly Equifax ). Both places refused to cash the check and gave no reason why. I called the customer service to find out why and again, they gave me no reason for the denial of service. ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report public record November 10, 2015 - The company is Chess systems I 'm being denied to open bank accounts, credit cards this is. Blocking m. Credit all around. Pls contact me - - ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine November 10, 2015 - RE : Consumer ID # - I am a victim of Identity Theft and have had my information stolen and was fraudulently used to open accounts ( Credit Cards, Checking/Saving Accounts ). I have been in contact with the Credit Bureaus and disputed those accounts, I have also contacted the creditors of those accounts and made them aware that my information was fraudulently used to open accounts. I have also filed a police report with the - Police Department regarding my situation and they have advised me to contact the proper credit bureaus and creditors to let them know of this matter. There are -... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine November 7, 2015 - - -, - - - -, - -ChexSystemsConsumer Relations- - -. - -, - - : -Greetings : I am writing to you to complain. Entries posted to my ChexSystems consumer credit report from 2012 are inaccurate. ChexSystems recommends this venue, publishing this website as the means in which to resolve disputes on my report. There are - entries to address. Those are : -, - - and -. Each filed derogatory remarks with Chex Systems in 2012. At that time, I had a lawsuit filed against - -, -, - and -. The lawsuit acknowledged numerous attem... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine November 4, 2015 - I have attempted to fax the number I was given to from Chex-systems to send in a copy of the police report that I have filed with the - County Sherrifs office and the fax continues to ring busy. I was denied opening a checking account based on fraudulent information reporting and it is very important that this matter gets resolved immediately I called the customer service number who recommended me mailing the information to their address but I need this matter resolved yesterday. I am attaching what I have attempted to fax to them on several occasions but continue to have issues. ... |
FNIS (Fidelity National Information Services, Inc.) unable to get credit report/credit score problem getting my free annual report November 3, 2015 - I 've been denied a loan due to not having my credit report ... |
FNIS (Fidelity National Information Services, Inc.) account opening, closing, or management October 28, 2015 - I opened an account - - and due to inactivity and Bank charges, my account was overdrawn. I did not realize until it was reported to ChexSystems. I have made payment to offset the over due charges and the Bank acknowledged the payment. However, ChekSystem is reporting the followingChexsystem Records : Account Abuse, Delinquent/derogatory behavior, NSF Activity, Fraud, or ClosureUnpaid/Outstanding money owed to a different financial institutionThis has caused denial of membership at a Credit Union ( - - - ). I have reached out to Chexsystems 2 months ago but the information is st... |
FNIS (Fidelity National Information Services, Inc.) credit reporting company's investigation no notice of investigation status/result October 28, 2015 - RE : - ( Attached ) So far ChexSystems is really digging themselves deeper1. Multiple counts of violations of FCRA, including but not limited to section 623. 2. Willful noncompliance. 3. Multiple violations of the Fair And Accurate Reporting Act. 4.Defamation Of CharacterNo letters have been received in the mail from ChexSystems and if they were sent, please provide USPS certified tracking numbers. All of my letters to them all have been sent via USPS Certified Mail. Chex Systems claim they verified '' the account, but this is in fact not true under law. Simply contacting the alleged credi... |
FNIS (Fidelity National Information Services, Inc.) credit reporting company's investigation no notice of investigation status/result October 26, 2015 - I have previously sent ChexSystems 3 requests all via certified USPS registered mail to the mark on my file from - - -, under the Fair Credit Reporting Act and Fair And Accurate Reporting Practices Act and all I received was copies of bank statement of the alleged account that they say belongs to me. Their letters to me claim to have verified '' the debt, but this is in fact not true under law. Simply contacting the alleged creditor and asking them to match up numbers in their database is no sufficient verification. I contacted - - - and they do not have any proof that this ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report account status October 20, 2015 - On -/-/15, a - - - of - - - - - branch maliciously manually adjusted a cleared check out of my bank account and disabled overdraft protection and further deposits to the account when doing so. Her purpose in doing so continues to be conducting enormous damage infliction and stalking with the dispute '' that never has the same false claim twice so far. It has also never had the mandatory single letter with one story on the part of the bank, notice of the right to dispute, copies of what evidence the bank claims it has, and a specific statement of what the bank cla... |
FNIS (Fidelity National Information Services, Inc.) account opening, closing, or management October 16, 2015 - I tried opening an Account with - ... ..subject to approval thru Chex systems ... Check systems denied me ... The bank gave me Check systems contact information..I called Check systems and they refused to take me off their list..I told them I filed chaper -, and all previous debts were discharged. Check systems told me I owed them - ... I asked for what ... the agent had no response! They still have me on their list. ... |
FNIS (Fidelity National Information Services, Inc.) account opening, closing, or management October 8, 2015 - CHE-SYSTEMS HAS FAILED TO REMOVE ALL NEGATIVE REPORTING HISTORY FROM CHE-SYSTEMS REPORT. ALL ACCOUNTS THAT ARE LISTED IN CHE-SYSTEMS WERE INCLUDED IN CHAPTER - BANKRUPTCY. BY LAW THIS ACCOUNTS HAVE TO BE REMOVED AND DELETED FROM MY CHE-SYSTEMS REPORT. ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report reinserted previously deleted info October 6, 2015 - Related Case # -ChexSystems had been re-inserted into my credit file derogatory marks from - - -. You are required to notify me within five ( 5 ) days of re-inserting a previously deleted item. I did not receive any such notification. Please delete this item immediately. ... |
FNIS (Fidelity National Information Services, Inc.) credit reporting company's investigation no notice of investigation status/result September 29, 2015 - I would like to file a REPORT OR CLAIM, with : CHE- SYSTEMS. I ask them to tell me WHAT, THE ''LEIN '' was, & for what? They ask me to file ANOTHER FRAUD request. Despite me ASKING them to give me FROM WHOM & WHAT WAS THIS ABOUT ... ( NOT ONCE BUT - NOW ) ; CHE- SYSTEMS DID ''NOT '' TELL ME WHAT THIS IS ABOUT? I do n't know what this is. They gave me a score of - ... & I was DENIED to be added onto my wife 's Savings Account, for ''- '', last month. IF THIS WAS ABOUT .... ( THE PARKING FEE FROM : - -, ... .THAT WAS MOVED TO : SMALL CLAIMS COURT ... ( CASE # : - ), THAT WAS FI... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine September 24, 2015 - I am submitting the Amended Police Report to Chex-Systems. I have disputed several address and reported information but Chex-Systems continues to come back to me and tell me that it is n't enough the dates are wrong or they flat out just deny it. Please remove all reported information from my Chex-System consumer report. Please only leave my actual mailing address of - - - -, - -. Please remove : - - - - - - - - - - -, - - - - - -, - -And send me an updated consumer report ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report public record September 22, 2015 - Fair Credit Reporting Act makes clear that a debt discharged in bankruptcy must be listed as having a - balance. FTC - - -, item - states : A consumer report may include an account that was discharged in bankruptcy, as long as it reports a - balance due to reflect the fact that the consumer is no longer liable for the dischargeddebt and there should be no additional reporting after the bankruptcy filing date. - - - and the - accounts was included in my Bankruptcy and needs to be deleted according to Chex Systems policy. ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report account terms September 20, 2015 - I have attempted to open bank accounts at - different banks in the last year. All - have denied me saying that I have records reported at ChexSystems. I have ordered by ChexSystems report and all areas for Reported Information, Inquiries Not Initiated by -, -, and History of Checks all say No Information Found ''. I do n't understand why I 'm being denied bank accounts? Please help ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine September 18, 2015 - Chex Systems has received letters, faxes, and police reports as well as verified evidence showing that it was not possible for me to have the listed accounts. Chex Systems negligently refuses to remove the fraudulent accounts. The only action left for me to do is file a lawsuit, which I 'm more than willing to do. ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine September 9, 2015 - There is an account opened on my credit report that I did not open. I have just recently been released from incarceration year -. The Day of my incarceration was -/-/-. The account was opened during my arrest : Last Reported -/-/-Creditor Name CERTEGYAccount Type Returned CheckAccount Status OpenOpened Date -/-/-Closed Date - Limit - Term - Monthly Payment - Responsibility Individual Account. Balance $ -Highest Balance - Payment Status Collection/Charge-OffWorst Payment Status - Date of Last Payment - Amount Past Due $ -Times 30/60/90 Days Late -Remarks Charge... |
FNIS (Fidelity National Information Services, Inc.) improper use of my credit report report improperly shared by crc September 8, 2015 - My name is - - - -/-/-. On -/-/- at -, - - - - in - -, NC denied a checking account for me. - - stated ChexSystems had a DENIAL code on my ChexSystems file - my consumer id is - ). I spoke with - at ChexSystems immediately after who stated they do n't place denial or approval messages on consumers accounts. Can you review if ChexSystems is reporting a denial or approval to financial institutions? ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine September 6, 2015 - I reviewed my Chex Systems consumer report and there are fraudulent and unauthorized inquiries listed on my consumer report. The following inquiries are fraudulent and unauthorized : - - - - - - - - - - ... |
FNIS (Fidelity National Information Services, Inc.) credit reporting company's investigation no notice of investigation status/result September 5, 2015 - i requested full debt validation, to include all statements from - banks. -, -, and -. I requested all the statements from these - accounts so i may confirm all the fees and late fees and payments to confirm that the information is being reported on me in 100 % accurate, valid and verifyable. Sending the last statement of the account does not allow me to confirm and verify and validate all neccesary information. I reached out to -, - and -, but privacy laws and statutes of limitations hinder from receiving or verifying any information. Also i am asking for all signature... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report information is not mine August 31, 2015 - THIS IS a request to have invalid address 's and different variations pf my name deleted from my consumer file. I request Chex-Systems to remove inaccurate information that they and or the Banks that they service has put on my consumer report. These following addresses I am here and now disputing as addresses that I AM NOT associated with and I DO NOT LIVE AT NOR HAVE I EVER LIVED AT:- - - - - -, - - - - - - - - , - - - - - , - - ( WHICH IS MY E-HUSBAND 'S RESIDENCE NOT MINE ) - - - , - - - - -, - - -... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report personal information August 28, 2015 - On -/-/2015 I responded via fax and through - - to Chex Systems regarding additional information that they needed to me to support my claim of clearing address 's that does not have any associations with me. On that day I sent a notarize personal statement about the address that did n't belong to me and I also sent them a Police Report as they have requested for me to do. I have attached a copy of the - - delivery confirmation, police report and notarized statement. With reading their rebuttal to me now stating the police report that I have sent them does not specify dates or... |
FNIS (Fidelity National Information Services, Inc.) account opening, closing, or management August 27, 2015 - I filed bankruptcy back in 2013 and the check system is showing that I owe on some checks that were taken care of in my bankruptcy ... |
FNIS (Fidelity National Information Services, Inc.) incorrect information on credit report personal information August 25, 2015 - - Dispute for - to remove fraudulent address 's, Drivers License. I have attached, Police Report for Identity Theft, Notarized Statement stating that I have n't lived at these places. Your refusal to remove these disputed information because your Bank members are the ones that has reported them is wrong. Remove them!! ... |