FNIS (Fidelity National Information Services, Inc.) Bank Account Or Service Complaint

Checking account Account opening, closing, or management

FNIS (Fidelity National Information Services, Inc.) Bank account or service department,

Checking account Account opening, closing, or management New York

On - 2014, my purse was stolen from my car in -, -. I called - - right after the incident to inform them my wallet with debit card, credit card and photo ID was stolen. However, they let the person/people that stole my purse cash checks on my name in another state a couple of days later. My account was frozen until the case was resolve - months later. Because the process took so long and the bad service at - -, I decided to move my account to - - in -. Recently, I moved to - where - - is not available and also got married, I 've tried to open another checkings account in a local bank but i 'm not allowed. Also, I tried to open an join account in - with my husband, who is a - costumer, but I ca n't do either because - - let someone steal from my account twice even though I called and cancelled everything. They even let it overdraft by thousands of dollars. I have the police report which states someone broke into my car, I even have the receipt from my cars repair. I have excellent credit. However, I not allowed to open a checkings account because of - - 's incompetence. To this day I do n't understand how - - let this happen. Who cashes checks for - in a different state after they called a few days before to inform the bank about a robbery. On top of stealing from a client then they do n't let people bank with anyone else.

FNIS (Fidelity National Information Services, Inc.) customer in New York
Jan 20, 2016

* Source: CFPB Complaint Database

FNIS (Fidelity National Information Services, Inc.) response to complaint:
Closed with explanation

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