FNIS (Fidelity National Information Services, Inc.) Credit Reporting Complaint

FNIS (Fidelity National Information Services, Inc.) Credit reporting department,

Credit reporting company's investigation Problem with statement of dispute Georgia

I already have a complaint Case number : -, and waiting for your review. I would like to add additional information to the complaint. I contact - by phone -/-/- and spoke with -, who stated that she worked in the billing department. I informed her that - ( floor Leader ) claimed that Certegy contact - regarding my dispute, and - ( floor Leader ) stated that - response was that there was unconfirmed conversation or calls relating to complaint about the product that was falsely advertised. - said anything someone call the customer account is noted, and there was a conversation noted about product that I refused and they try to offer me something else, and I reply I call you back. ( the reason I said I call you back, because the conversation was getting debatable with the representatives because I did not want the services ). I have enclosed copy of statement that show that there was a conversation about refunding. On -/-/- a transaction was made for $190.00 under misleading advertisement, -/-/- a refund was issuer for ( - ) and it sat there until -/-/- part of ( - ) was apply to account


and spoke with a lady who claim that she needed my bank account and routing number in order to see if a dispute was made, the lady was quoting the same statement that - ( Floor Leader ) had said, after I told him - ( Floor Leader ) said there was a dispute on file. - ( Floor Leader ) said in the beginning that there was no dispute file but when I told him - ( Floor Leader ) said there was a dispute file, then that when - ( Floor Leader ) starting asking for my bank account and routing number, and every since them all the Certegy representatives starting asking for my bank account and routing number in order to see if a dispute was file, I refused cause I thought it was a tactic that will be used against me for payment. - ( Floor Leader ), - and - never asked for my bank account and routing number they asked for my I.D and the state it was issued to pull my account and to see if a dispute was filed. I do not trust Certegy representatives at their call center to handle any of my concern going forward. Please add this to complaint Case number : -, already on file