Review and analysis of over 250 complaints against Citibank
Citibank consumers have reported over 250 official complaints related to Managing the loan or lease. Out of the 250 consumer complaints against Citibank, 21% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 99% were processed in a timely manner. 11% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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Citibank Consumer Loan managing the loan or lease March 30, 2017 - A neighbor referred - -, Sears - -, for replacing windows. Because our - yr old daughter had to move in with us after her house tested positive for MOLD + they found - - leak @ the time. Unaware she inhaled toxins for 7 yrs & got sick. She - for this. She - in humid, rainy days. Our house was built -. We thought new windows would help her. We were not aware we had to pay anything upfront. - said we had to open a Sears Credit Card to pay for the windows. Reluctantly we did. We have - credit cards we use exclusively & could not use we were told. We explained o... |
Citibank Consumer Loan managing the loan or lease March 30, 2017 - On several occasions, Home Depot ( Citibank ) was contacted because they did not apply my payments as instructed to my card account ending in -. I contacted them a total of 6 times where I wanted the excess of my payments applied a promotional balance which is expiring in -/-/-. In short, the payment was not applied that way even after escalting to several supervisors. After a lump payment of $700.00, i should have had a promo balance of approximately $2.00 ( yes ... - dollars ) and they consistently failed to apply the payment accordingly. After the - time, I thought it best... |
Citibank Consumer Loan managing the loan or lease February 14, 2017 - Best Buy Citi Card has been charging me for debt protection for almost five years. I was not aware I was being charged for this service until I took the time to review multiple past statements. I do not recall every signing up. I called Best Buy/Citibank ( it 's never clear who is who ) and was given the run around. I was handed off from call center to call center : - to - to - to - back to -. The level of obfuscation and time wasted is breathtaking. I would like a full refund.... |
Citibank Consumer Loan managing the loan or lease November 12, 2016 - Please reverse the $34.00 NSF fee as it was a duplicate of the other $34.00 fee, that is, you assessed two NSF fees for the same exact thing, which was that your decision to suspend my Citibank Custom Credit Line without any notice or awareness by me and moreover, for no reason that anyone at citibank customer service can explain, put me in the position of being unable to simply move $56.00 from my $32000.00 credit line to make the $76.00 payment clear. I could have completed that the same day the overage occurred, -/-/2016 if you had not suspended my credit line 5 days earlier wit... |
Citibank Consumer Loan managing the loan or lease October 18, 2016 - This complaint relates to a promotional balance on the Home Depot Credit card managed by Citibank. The promotional balance was $550.00 at 0 % interest if paid within 6 months. I made large payments to achieve repayment of the promotional balance on a timely basis. This morning when scheduling my payment I noticed that the promotional balance had not gone down a single -. According to the online website, consumers are required to specifically allocate payments to the promotional balance. In previous years, this was not the case. When I selected the option, the website indicated that only a... |
Citibank Consumer Loan managing the loan or lease October 6, 2016 - I took out a signature loan with " Citi Financial '' in -. I had trouble paying back this debt when the economy was in a down spiral. CitiFinancial after so long of not being able to pay had retained an attorney - - - in - Georgia. Afterwards - - - attorney at law had drained my bank account to the negative of checking and savings tour around negative $23000.00. This was on a loan that was paid down to. $8700.00. Not only that - my tax returns were confiscated 4 for over $3500.00 each for two years. I paid payments to - - - for the remaining balance. I... |
Citibank Consumer Loan managing the loan or lease October 3, 2016 - The financial institution I am dealing with, Citibank, has missapplied funds which I sent in a timely manner to pay this loan and I can not seem to get any help removing late charges I was charged due to their mistake. I have sent payment which was supposed to be credited to this account and was mistakenly credited to an old, closed account which Citibank could not transfer to the right account. As soon as I was made aware of their mistake I requested a refund and sent another payment which was credited correctly, however, there were 2 times this happened and I was charged late fees I would li... |
Citibank Consumer Loan managing the loan or lease September 10, 2016 - I am a - Veteran and -/-/-, had to abandon my NC home, due to unsafe/unhealthy mold. The house was uninhabitable and was way to expensive to repair. I could not do it, nor could I afford to pay someone. I had to file Chapter - BK, in hoping to release my name from Deed, due to CitiMortgage surrendering house back to - -. I was NOT made aware that Citi did this and all sorts of back taxes and City of - - " Maintenance '' fees were accruing. When a law firm discovered my address, from the last water bill paid, they sent me letters stating that they would foreclose, due... |
Citibank Consumer Loan managing the loan or lease June 13, 2016 - Home Depot financed repair & restoration of my kitchen severely damaged by water leak + upgrade in kitchen cabinets at the same time. Approximately $14000.00 at no interest. Monthly payments all on time, but recently received a bombshell cumulative interest added of $6000.00 +, when the principal was about $3000.00. Now the balance is $9000.00 +. I outraged by this scam, and want to take legal again against them. ... |
Citibank Consumer Loan managing the loan or lease May 8, 2016 - CITIBANK Continues dunning calls with implicit threats re : losing information about a debt and the consequences if I do so. I am working with the fraud department of Home Depot. In spite of that I have been getting many calls from Citi agents. They do not communicate with HD 's fraud department. Complete sloppy, emotionally draining over an issue being worked on with HD. Wrongly called me today - - - as I mourn the recent deaths of my wife and sister. I am an ID fraud victim. ... |
Citibank Consumer Loan managing the loan or lease May 7, 2016 - Complaint : CitiMortgage, - & - posted our mortgage payments from - - to present year - and called to collect over the phone payments ( EFT - electronic funds transfer ) for the ( ACH - automatic check handling ) payments in the form of personal checks already posted to our account, assessed us late fees for additional payment applied to principal ( misappropriated installments including - PA real estate taxes, city of - PA taxes and - Area School District Taxes ), reported out posted late to national credit bureau - - and - when our Mortgage insurance payments... |
Citibank Consumer Loan managing the loan or lease May 6, 2016 - I have had a Best Buy credit card since - - and have always had an excellent payment history. Over the years, I have spent - dollars at Best Buy. In - -, I paid off my balance of $10000.00. In - -, - - renewed a protection plan for a computer we no longer have and that I was unaware was being charged. Since my Best Buy account was paid off, I had n't received a statement in months, and had in the meantime changed my email. So I was not receiving notices sent to the old email. We received automated calls from Citi, but as there was never a person on the line, we a... |
Citibank Consumer Loan managing the loan or lease April 28, 2016 - I am on Social Security and have requested Brand Source ( Citi ) to make my due date the - of the month instead of the - to accommodate my ability to pay when receiving my benefits. They have refused on - different occasions. They are doing this to make me pay the late charge of $23.00 every month.... |
Citibank Consumer Loan managing the loan or lease April 19, 2016 - I had a - - credit card that I suspected was being used by a family member without my permission. I called - - and asked if they could put a block on the credit card and a password so that it could not be used for future charges. I also requested a password be put on the account and that the block not be removed by me without written consent by me. They agreed to do this for me. I paid the credit card off in full. A few months passed and I got a bill from - - for about $1700.00. There were many charges for gift cards made on the card. I called to report and told they woul... |
Citibank Consumer Loan managing the loan or lease April 6, 2016 - Trying to get release of lien off my - - - - # - from Citibank NA. Contacted Citibank NA, on - -, -, representative - said they no longer own the loan, that it was transferred to -. Contacted -, on - - -. Representative, - - said - does not have any record of this vehicle on any of account. Need to get Lien Release ASAP. ... |
Citibank Consumer Loan managing the loan or lease March 29, 2016 - I took out loan thorough Best Buy c.f. for no interest if paid before - 2015. I set up payments through bill pay at my bank to insure prompt complete payment. For some reason, the last payment was short something like $0.00. I hear nothing more for 3 months until I happen to see an e-mail from Citi Bank and a bill for $160.00 and change. I call to see what the problem is and I do speak to plenty of people at the bank. They were quite gracious in reducing the bill to $120.00 and change. I now realize that there were calls on answering machine that were unintelligible, and this was prob... |
Citibank Consumer Loan managing the loan or lease March 15, 2016 - In - I took out a car loan with Citibank which put a lien on my title. Down the road they sold the loan to - bank. In - I made my final payment to them but never received a lien release. I contacted Citibank several times, but they were of no help. So where do I go from here ... .Any help that you give me would greatly appreciated. ... |
Citibank Consumer Loan managing the loan or lease March 11, 2016 - In - my husband and I received a flier for a special Sears Home Services was having for new windows + installation with approved credit and no interest financing for a period of time. We had done all of our research, had been pre-approved for the loan and were ready to buy the product. The saleswoman came to our house and spent THREE hours on the demonstration, even though we told her exactly what we wanted within the first 15 minutes of her arrival. It was after - when she left and I had an 11 month, a young child, and I was pregnant and told her we just wanted to make it quick. She cha... |
Citibank Consumer Loan managing the loan or lease February 29, 2016 - We purchased this property in 2002. Recently we decided to sell the property and can not do this because of undisclosed liens that are showing. DMV is showing a lien that was charged off years prior to our buying this property. ... |
Citibank Consumer Loan managing the loan or lease February 24, 2016 - My loan was with Citifinancial it opened before - - but that was the balance then. I called continually to work something out with them. No one could find the loan and I would get transferred and cut off. It was an old charge off from my divorce at one time. I wanted to get it taken care of. the # then was - address was - - - - - sc -. It was under my old last name - - -. Now I am - - -. after attempts I would get someone and they finally had me call - and accepted $4000.00 to dept, offer settlement and said they would forgive loan and mail me ... |
Citibank Consumer Loan managing the loan or lease February 15, 2016 - -/-/- I opened a Home Depot/Citi Financial Store Credit Card to buy things to remodel my father 's house because of the offer of a Deferred Credit Payment. It sounded very attractive. The large items I bought were replacement windows, Washer/Dryer, Stove, Dishwasher, refrigerator and then smaller item such as throw rugs, paint, hardware, room fresheners. The total beginning balance was about $12000.00 and I paid it down in large amounts of between $500.00 and $1000.00 every month so I was n't worried about the deferred payment as the appliances were more than paid off and the window... |
Citibank Consumer Loan managing the loan or lease February 2, 2016 - I took out an unsecured loan with Citibank back in 2008 and a year later, I was working part time and did n't have enough to pay each month. I called up Citibank and negotiated with them and they referred me to a department that put me on installment plans and it was paid off as agreed. I now received noticed from - that that Citibank has resend this off to collection and once again destroyed my credit rating. This is not a valid collection and I would like CFPB to look into this. ... |
Citibank Consumer Loan managing the loan or lease December 28, 2015 - The month of - 2015, I contacted - - ( - ) that I am going to - for 10 days and told them the countries that I am staying. I did not want to have problem when I am using my card out of the states. While I was in - there were times that I could not use my card because they did not accept the charges. - - of 2015 I returned and few days later I got a call from - that they have seen some activities that are not normal on my account. They read some of the charges and I told them that they were not mine. They indicated that when I receive the bill to fill up their pape... |
Citibank Consumer Loan managing the loan or lease December 22, 2015 - - 2012 we charged The Home Depot card for kitchen redo. Set up auto payments from account that had more than enough money to pay off total amount ( account not used for anything else ). Went fine for a few months, then got notice of late payment. Money all still in acct, THD/CBNA did not pull the - payment, showed us as 30 days late - we argued it was their fault, not ours. They agreed to fix on credit report. We talk to them numerous times a year and they claim they fixed it back in 2012. Credit bureaus have no record of anything from THD/CBNA stating it should read - late payments.... |
Citibank Consumer loan managing the loan or lease October 26, 2015 - This is a dispute for case number - : Once again- the right hand does not know what the left hand is doing. The responses I received from CITI stated they will be sending to satisfaction to the - County Courthouse. I was beyond ecstatic to have this finally behind me after CITI 's clerical error ''. The same clerical error '' that has wasted MY TIME, hindered me in potential jobs, and housing options. Now, I have found out after receiving - letters stating this, the satisfaction that was supposingly being sent to the - County Courthouse was sent to my ex- mother in laws house. I ... |
Citibank Consumer loan managing the loan or lease October 22, 2015 - best buy paid it off - they was taking it out my check - I have tn care plus i never went to the doctor in - and the online school never receive material so I should n't be obligated to pay my phone - - - ... |
Citibank Consumer loan managing the loan or lease October 1, 2015 - I have a loan with a loan company named One Main Financial. I have been paying this loan for about 3 years, since the interest rate is so high I am only reaching the halfway point of the loan amount. I want to do a balance transfer to lower my interest rate so I can pay the loan off faster ; however, when I called the loan company to complete the balance transfer they did not allow me to complete it. I believe that they are not allowing me to complete the balance transfer so they can keep me at high interest rate. I have paid them about - in the time since I got the loan. The amount I alrea... |
Citibank Consumer loan managing the loan or lease September 29, 2015 - I took out a loan with One Main Financial for $7500.00 around -/-/- and in -/-/-, the company did a deferment payment without my consent. But, my main problem is the amount that they put towards the actual balance of the loan. My monthly payments are $270.00 each month and from -/-/- to -/-/-, nothing from the amount I paid was applied to the balance. The first payment of $92.00 was applied to the balance on -/-/-. They did another deferment without my consent in -. I was confused. On -/-/- I made a payment of $300.00 and nothing went toward the balance... |
Citibank Consumer loan managing the loan or lease September 14, 2015 - Debt from CitiFinancial - now One Main Financial ) that was Canceled and discharged by them because of their reorganization is listed incorrectly on my credit reports as a Charge off seriously affecting my credit and my score We had a balance of around $4500.00 when all the Citifinancials closed around us. They stopped sending statements nor made any attempt to collect this loan and we had no idea even where to contact them, For years they made no contact of collection attempts and then in 2014 canceled the debt ... Now they are listing it as a charge off. We were willing to pay its THEIR... |
Citibank Consumer loan managing the loan or lease September 9, 2015 - We purchased a Subaru SV- - - : - ) from - - - - - - # - - - -, - - on - -, 2015 in the amount of $1500.00. After standing in line for 4+ hrs. - we were told that the title has a Lien on it from Citibank NA. After numerous calls - she has since blocked our number. I called Citibank who referred me to - - - as well as - both of which of been unsuccessful. ... |
Citibank Consumer loan managing the loan or lease August 31, 2015 - We purchased a ring at Zales on -/-/-. They had an 18 month - interest financing promotion so we decided to take advantage of it. We financed $6900.00. We had an auto pay set up with Zales/citibank, they told us that they would notify us in writing when the promotional rate was going to be over so that we would pay the balance off in full. On -/-/-, they call us and say that we owe them money and that it was a collection. We were shocked as we had been paying through autopay all along. Then they tell us that we owe an additional - because the promotional rate expired. We told... |
Citibank Consumer loan managing the loan or lease August 26, 2015 - In - 2015 I received a bill from Macys for a balance of $50.00. along with a $2.00. low balance fee. The closing date for billing was - - - then they processed the bill and mailed it to me. I got the bill on - - and wrote a check and mailed it to them on - -. They said it posted on - - - well in advance of the - - closing date. I received another bill for $2.00. in - for a low balance fee. I called and they said that even though I paid in full, ( balance + fee in advance of the closing date - they are legally empowered to charge the additional $2.00... |
Citibank Consumer loan managing the loan or lease July 23, 2015 - I was being charged for credit monitoring with out my consent from Citibank -/-/--/-/-. ... |
Citibank Consumer loan managing the loan or lease July 21, 2015 - Citbank just took over for Brooks Brothers credit. When they switched to this new bank, payments made the same day did not post. Next, I began receiving 3-4 robo '' calls a day ( and night ) from Citi asking for payment ( and it was n't even 30 days past payment date- even though I paid and they never posted the check ). The volume of calls was ridiculous and unwarranted. ... |
Citibank Consumer loan managing the loan or lease June 30, 2015 - I am running a payment behind because originally I was told this loan would pay off a loan I have at Heights Finance. When I sent the check to - it did n't pay them off. So now I have two payments. The manager of One Main, said she could n't do anything. With that said even though I have a payment scheduled in thier system they continue to call and threaten legal action. They have called my employer and sent mail there as well. Now they have also sent an employee of thiers in. My boss and I have both told them not to call me at work. ... |
Citibank Consumer loan managing the loan or lease June 30, 2015 - - We did a 6 month same as cash with them while purchasing a pool from - - They sold our telephone number to - or - different companies. I received so many calls from random numbers it was insane. I called and had my number removed. I 'm still waiting for for $500.00 credit that was on my account. I made the payment on - -, 2015 and called on - - and they said they would mail me the check and I would get within 17 business days. Called today, - - and surprised my check never got mailed. They are now telling me again it might be another 17 days. I have another... |
Citibank Consumer loan managing the loan or lease June 30, 2015 - I had a Macy 's American Express card and someone stole my credit card information and charged over $2000.00 to my card on - -, 2015. I was alerted by Macy 's of the situation and they closed the account, sent me a new card and asked me to fill out the appropriate paperwork and send them a copy of my driver 's license. I did everything they have asked me to do. The charges are still on my account along with late fees and interest. I have called them several times and they said it may take 90 - 120 days to clear. In the mean time I have been getting harassing phone calls by - multipl... |
Citibank Consumer loan managing the loan or lease June 23, 2015 - Citibank - - ( CBNA ), in conjunction with The Home Depot, treated me unfairly. In -/-/- I applied for, and received, credit at the check-out register for a purchase ( about $350.00 ) in order to get a $50.00 discount. They got my mailing address wrong, so I never received a bill. ( Despite my ongoing efforts to communicate and negotiate a fair settlement, I still have never received a bill ). I forgot I had applied for this credit, and also forgot the amount due, thinking I had simply added it to an existing credit card. -/-/- I received a collection call - my first remin... |
Citibank Consumer loan managing the loan or lease June 20, 2015 - A copy of a letter written to Citibank '' ... ______________Sears Credit Cards- SD -To Whom It May Concern : Enclose you will Find a check made out to Sears Credit Card in the amount of $1800.00. Please note that this amount should be greater than the amount owed on my account, # -. I instruct that you close my Sears Credit Card account immediately upon receipt and refund the credit balance that should result. For the record, I will be greatly relieved to know that I will NEVER have to have any dealings or association with CITIBANK ever again. Though I have never in my many decades... |
Citibank Consumer loan managing the loan or lease June 15, 2015 - I borrowed $8900.00 dollars and the being reported to the credit bureau is $16000.00. I asked why is an inaccurate amount being reported to the credit bureaus, they replied that they are reporting interest just in case the loans carries out to - years. This is a misrepresentation. How could they report unearned interest over time plus principle instead of just principle. Other creditors will assume that I took out a larger loan than I did and it messes up my debt/ratio balance. I want the balance corrected. This complaint is against One Main Financial ( a subsidiary of CitiFinancial ) B... |
Citibank Consumer loan managing the loan or lease June 14, 2015 - Took out a loan with One Main Financial for $5000.00 but it was reported to the credit bureau as almost $10000.00. It was the interest if the loan was paid back as scheduled but that interest is n't due except what is due at the payment due date. I have paid a lot of extra payments but the loan still is reported as if only a full balance of interest and principle is still due. In other words they are over reporting to the credit bureaus the amount of the loan and they are still only showing the payments I have made as principle and not lowered the amount because interest would be a lot les... |
Citibank Consumer loan managing the loan or lease June 8, 2015 - I took out a CitiFinancial - loan in -. I made payments but when I was late by a payment, CitiFinancial filed a lawsuit against me. On - -, -, this judgment was vacated by the judge. I continued to make timely payments on my accountuntil CitiFinancial sold my account to - -. I made the monthly payment to - - on account. After a short time, the account was once again sold back to CitiFinancial. I did not receive any statements but continued to make the monthly payments on time. In - -, I contacted CitiFinancial by phone and was told the amount due was $2500.00... |
Citibank Consumer loan managing the loan or lease June 3, 2015 - Lender ( OneMain Financial ) claimed late payments, despite being authorized ACH withdrawals on a specific date. Lender did not attempt withdrawals on authorized date on at least - occasions, and then began charging late fees despite not taking the money on agreed upon date. Lender refuses to refund late fees, and continues to attempt to collect them despite the error on their part. Lender was given written notice revoking ACH withdrawal authorization, yet continued to withdraw money. Lender refuses to make the correction to the account and has initiated a harassment campaign including nume... |
Citibank Consumer loan managing the loan or lease May 24, 2015 - I have a personal loan with One Main financial for $4500.00 and my payment is $140.00 monthly or $71.00 bimonthly. Since -/-/2015 I 've made - payments $71.00 and my balance is still $4500.00. This has happen in the past with my loan. ... |
Citibank Consumer loan managing the loan or lease May 4, 2015 - Original loan amount was -, now I owe over -, none of my payments go to the balance and I am now unable to pay at all after having a death in the family. I don't want to have to claim bankruptcy over this one stupid decision.... |
Citibank Consumer loan managing the loan or lease April 1, 2015 - Hi, I have a personal loan through one main financial. I have insurance on my loan, if I am out of work the insurance will make the payments so I do n't get behind in my loan payments. I was out of work on -. I contacted one main financial to let them know I was out of work, so they could submit a claim. one main contacted me to set up the paperwork needed to submit the claim. as the claim was processed, a member of the company contacted me. he left a - minute message on my phone. the message that left was very inappropriate. message stated was the gentleman on the phone started of by so... |
Citibank Consumer loan managing the loan or lease March 31, 2015 - 1. -/-/2015 (? ) I cancelled autopay for -/-/2015 and then asked about late fee and I was told there was a 13-day grace period before late fees would be posted. Rep 's actions and info had me breathe a sigh of relief and asked to speak with his supvsr to give him a compliment. 2. -/-/2015 : Autopay went thru anyway. I called again rep stated that autopay had been cancelled but had not posted on their system yet so if it did not show a reversal on - to call back on -/-/2015. 3. -/-/2015 : Called, explained the entire situation AGAIN and this time was told could not reversed because... |