Citibank Consumer Loan Complaint

Installment loan Managing the loan or lease

Citibank Consumer loan department,

Installment loan Managing the loan or lease Florida

I took out a CitiFinancial - loan in -. I made payments but when I was late by a payment, CitiFinancial filed a lawsuit against me. On - -, -, this judgment was vacated by the judge. I continued to make timely payments on my accountuntil CitiFinancial sold my account to - -. I made the monthly payment to - - on account. After a short time, the account was once again sold back to CitiFinancial. I did not receive any statements but continued to make the monthly payments on time. In - -, I contacted CitiFinancial by phone and was told the amount due was $2500.00. This was incorrect. I continued to make monthly payments. In - -, I contacted Citi again to inquire as to why I still was not receiving statements and why there was no activity on my credit report. I was advised by email, I owed $5200.00. I than received a letter from - advising that I had been sent to collections and Citi reported to the credit reporting agencies that I had defaulted on my loan. Even after producing the vacated judgment, they have refused to correct this. I continually get transferred and told they cant talk to me. But I was able to find out that they are now stating I have - accounts. I have only had - account through Citi. My credit has been affected by CitiFinancial 's inaccuracies.

Citibank customer in Florida
Jun 08, 2015

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints3/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20152/20163/20164/20165/20166/20169/201610/201611/20162/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankManaging the loan or lease74.0%11.2%13.2%0.4%1.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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