Citibank Consumer Loan department,
Installment loan Managing the loan or lease New York
On several occasions, Home Depot ( Citibank ) was contacted because they did not apply my payments as instructed to my card account ending in -. I contacted them a total of 6 times where I wanted the excess of my payments applied a promotional balance which is expiring in -/-/-. In short, the payment was not applied that way even after escalting to several supervisors. After a lump payment of $700.00, i should have had a promo balance of approximately $2.00 ( yes ... - dollars ) and they consistently failed to apply the payment accordingly. After the - time, I thought it best to go the CFPB route. Please do what you can to assist. Thank you
Citibank customer in New York
Mar 30, 2017
* Source: CFPB Complaint Database
Citibank response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | http://online.citibank.com/ |
| Phone | 800-870-1073 |
| Address | 701 E 60th St N Sioux Falls ND 57104 |
| Citibank | |
| Citibank |
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